Daily insights on user experience, experience design and people-centred innovation Audience
24 December 2012
How are students actually using IT? An ethnographic study

This ECAR research bulletin describes an anthropological ethnographic analysis of student practices relating to the use of information technology on the University of Wisconsin-Milwaukee (UWM) campus. Using EDUCAUSE Center for Applied Research (ECAR) studies as benchmarks, this imaginative research examines learning management system usage and satisfaction, student ownership and use of technology devices (especially mobile […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

24 December 2012
How are students actually using IT? An ethnographic study

This ECAR research bulletin describes an anthropological ethnographic analysis of student practices relating to the use of information technology on the University of Wisconsin-Milwaukee (UWM) campus. Using EDUCAUSE Center for Applied Research (ECAR) studies as benchmarks, this imaginative research examines learning management system usage and satisfaction, student ownership and use of technology devices (especially mobile […]

21 December 2012
What’s the future of doctors when the sensors in your electronics diagnose disease?

In a future where biometrics are measured constantly and interpretation is aided by algorithm, what do we want our health professionals to actually do, asks Bradley Kreit on Fast Company. “As technologies enable us to bypass the doctor and measure our own health continuously, we will almost certainly need to turn to artificial intelligence and […]

21 December 2012
Should there be a standard user interface for cars?

Writer Jason Torchinsky makes a case for a standard user interface for cars: “I know there’s already a number of official and unofficial standards in place — pedal location, use of a wheel for steering, turn indicator stalk location — but cars are getting more and more complex, and in some ways it’s pretty surprising […]

20 December 2012
Seven questions with library anthropologist Nancy Fried Foster

In her work anthropologist Nancy Fried Foster applies anthropological principles to the study of the university’s libraries and their users. By focusing on the work that people are doing inside these spaces, they can identify needs and imagine new solutions to address those needs. “My background provides me with a lot of field experience and […]

20 December 2012
Dan Saffer on how we *should* interact with the automobiles of the (near) future

Smart Design’s Dan Saffer discusses on Fast Company on how we should interact with the automobiles of the (near) future: “What will this feel like, riding in our new robot cars? If the experience of being a “driver” in our new cars isn’t designed well, it could feel like we’re trapped in a public taxi, […]

20 December 2012
How technology has restored the soul of politics

Longtime political operative Joe Trippi advocates a bottom-up, people-centered politics, and cheers the innovations of Obama 2012, saying they restored the primacy of the individual voter. “New technologies can manipulate, empower, or do both. There will be plenty of actors in both politics and business who will use the innovations of the Obama 2012 campaign […]

20 December 2012
Design in the service of austerity

The UK government’s deficit reduction plan may fall short of its targets, prompting speculation that austerity measures will have to continue into the next parliament. Local government officers who have already seen substantial cuts are now looking at a further 20%, and casting about for help in redesigning their organisations and services, aware that scaling […]

14 December 2012
Are the older generation getting tech-savvy?

BBC News has published a 5 minute video feature on Cambridge University’s Design Centre where they test how elderly people use technology. Must-have modern gadgets are designed by young people with young people in mind – that is the view of Ian Hosking, who works at Cambridge University’s Design Centre. This can mean that elderly […]

14 December 2012
McKinsey’s iConsumer Global Research Initiative

Recent reports from McKinsey’s iConsumer Global Research Initiative: Moving from “mobile first” to “touch first” December 2012 (published on the EconomistGroup site) Already, more than a third of the time people spend web browsing, using social networking sites, and using e-mail/messaging software is on mobile devices. In a couple of years, we expect it to […]

13 December 2012
Understanding electric utility customers

A few weeks back, the Electric Power Research Institute (EPRI) issued “Understanding Electric Utility Customers—Summary Report: What We Know and What We Need to Know.” One simple statement and the rest of this column is digression: there’s a lot we don’t know about how customers use electricity, what affects their behavior and how to scale […]

13 December 2012
The man looking to turn Samsung into a Silicon Valley trendsetter

Samsung is doubling down on technology investments in Apple’s backyard, including two new R&D buildings in Silicon Valley that will house 2,000 staff and a recently announced startup accelerator. Leading this effort is Young Sohn, who started at Samsung in August as president and chief strategy officer. He has spent a long career leading several […]

13 December 2012
Charles Leadbeater on scaling and system innovation in public services

On 26 November MindLab, the Danish citizen-centric governmental innovation unit, invited Charles Leadbeater for its morning lecture series. Leadbeater, a leading authority on innovation and creativity, talked about scaling and system innovation in public services. MindLab is a cross-ministerial innovation unit which involves citizens and businesses in creating new solutions for society. They work with […]

13 December 2012
Mark Rettig’s vent on the Connecting movie

Yesterday I plugged Connecting, a short film that explores trends in UI, Interaction & Experience Design. When Mark Rettig watched the video, he said he would “hesitate to refer friends and family to watch it as an explanation of some of this field, because they’ll come away believing that the essence of interaction design has […]

12 December 2012
Helsinki Design Lab: an interview with Brian Boyer

Bryan Boyer is the Strategic Design Lead at SITRA, the Finnish Innovation Fund. SITRA is a prominent example of a public institution that has embraced a design approach to exploring social innovation challenges. Helsinki Design Lab, a platform for advancing strategic design, is illustrative of a changing of the tides. With greater demand for transparency […]

12 December 2012
They know what you’re shopping for

Companies today are increasingly tying people’s real-life identities to their online browsing habits. Research conducted by the Wall Street Journal on the practices of more than a thousand websites shows that the border between our public and private lives is blurring still more. “The use of real identities across the Web is going mainstream at […]

12 December 2012
Can reputation come down to a number?

The idea of a unified reputation currency is starting to take hold online, writes Josh Klein in the blog of the Harvard Business Review. “With broad agreement that reputation is a form of value, and various mechanisms already existing to score people and institutions on it, convergence on one metric seems achievable—even inevitable. It’s an […]

12 December 2012
On Digital Ethnography: mapping as a mode of data discovery

While digital ethnography is an established field within ethnography, we don’t often hear of ethnographers building digital tools to conduct their fieldwork. Wendy Hsu wants to change that. In the first of her four-part guest post series on Tricia Wang’s Ethnography Matters, she showed how ethnographers can use software, and even build their own software, […]

12 December 2012
Welcome to 2020 and 2030

Business Technology 2020 Human-like technology. The potential downfall of the data center. Hyper-personalization of data. These are some of the responses IT leaders gave to us when we asked, “What will business technology look like in 2020?” In 2020, tech experts say, computers could learn from experience, much like the human brain. The end of […]

12 December 2012
Are we becoming cyborgs?

Also the New York Times is turning up the cyborg theme, but luckily more intelligently than CNN. All the technology and internet use has changed how we interact. But are we also changing what we are? The New York Times put that question to three people who have written extensively on the subject, and brought […]

12 December 2012
Designing a carsharing service that can play a truly relevant role in people’s lives

Brand experience agency edenspiekermann_ and Volkswagen’s Service Innovation Team explored what it takes to define a service that would play a relevant role in people’s lives. “We started with: Who are the people that use carsharing? How can we expand the service to exceed their expectations? How do people find, explore and adopt this new […]

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