putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
15 November 2012
Service design publications from Finland and Estonia

As part of ServiceD, a three-year service design project, which researched future educational needs and piloted service design education, Lahti University of Applied Sciences from Finland and The Estonian Institute for Futures Studies from Tallinn University have published two remarkable service design publications: Service Design: On the Evolution of Design Expertise (pdf) is a 196-page […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

15 November 2012
Service design publications from Finland and Estonia

As part of ServiceD, a three-year service design project, which researched future educational needs and piloted service design education, Lahti University of Applied Sciences from Finland and The Estonian Institute for Futures Studies from Tallinn University have published two remarkable service design publications: Service Design: On the Evolution of Design Expertise (pdf) is a 196-page […]

13 November 2012
Nicolas Nova interviewed on Ethnography Matters

The people from Ethnography Matters, an ethnography group blog that is celebrating its first year anniversary today, interviewed their new regular contributor Nicolas Nova. He joins the all-woman team of Tricia Wang, Heather Ford, Rachelle Annechino, and Jenna Burrell. Nicolas teaches at the Geneva University of Arts and Design, works closely with design and corporate […]

13 November 2012
How 3 million hours of user-testing fixed the Jawbone Up

Pulled from store shelves after a month, the first high-profile wearable activity tracker was a humiliation for Jawbone. Now, the Up is back, and anyone vying for a stake in wearable tech should pay close attention to the product’s resurrection, according to Fast Company. Interestingly, Jawbone advocates an entirely new (and rather questionable) use of […]

13 November 2012
An interview with three UX strategists

The role of UX Strategist is a relatively new one on UX design teams, and has recently addressed in two articles on UXmatters: “UX Strategy: The Heart of User-Centered Design” and “What Does a UX Strategist Do?“. To provide more insight, Paul Bryan, manager of the UX Strategy and Planning group on LinkedIn and organizer […]

13 November 2012
A qualitative study of internet non-use in Great Britain and Sweden

Living Offline – A Qualitative Study of Internet Non-Use in Great Britain and Sweden by Bianca Christin Reisdorf (U. of Oxford, UK), Ann-Sofie Axelsson (Chalmers U. of Technology, Sweden) and Hanna Maurin Söderholm (U. College of Borås, Sweden) Paper presented at the Internet Research International Conference, October 2012, Manchester This study explores and compares attitudes […]

12 November 2012
Book: Advancing Ethnography in Corporate Environments

Advancing Ethnography in Corporate Environments: Challenges and Emerging Opportunities Edited by Brigitte Jordan Left Coast Press November 2012, 224 pages [Amazon link] Abstract In this innovative volume, twelve leading scholars from corporate research labs and independent consultancies tackle the most fundamental and contentious issues in corporate ethnography. Organized in pairs of chapters in which two […]

11 November 2012
Finally a serious research study on tablet use in schools

Although there are many tablet deployments in schools worldwide, there is a glaring lack of serious research on what actually happens in the classrooms with these devices. In fact, there is so far no aggregated evidence that tablet technology significantly aids learning. Obviously, official endorsement for the widespread use of tablets in schools cannot really […]

10 November 2012
A tablet still is not a book … not yet

Dan Turner discusses why the experience of reading a book on tablets (iPads in particular) is a chore rather than a delight. In a long article for UX Magazine, he discusses a number of reasons, often related to usability and even biology, why that may be so: The physicality of books is linked to comprehension […]

10 November 2012
More NEXT Service Design videos

Last week I posted links to a few videos from NEXT Service Design, the European conference for designing digital services, which took place on 8 October in Berlin. In addition to the presentations by Alexander Baumgart and Pedro Custódio, two more videos have now been uploaded: Service Design – Are we still talking about this? […]

6 November 2012
How teens do research in the digital world

According to Pew Internet research, the teachers who instruct the most advanced American secondary school students render mixed verdicts about students’ research habits and the impact of technology on their studies. More in particular, they say that students’ digital literacy skills are weak and that courses or content focusing on digital literacy must be incorporated […]

5 November 2012
Building software to conduct ethnographic research of online communities

While digital ethnography is an established field within ethnography, we don’t often hear of ethnographers building digital tools to conduct their fieldwork. Wendy Hsu wants to change that. In the first of her three-part guest post series on Tricia Wang’s Ethnography Matters, she shows how ethnographers can use software, and even build their own software, […]

5 November 2012
Five perspectives on the future of the human interface

The next generation of apps will require developers to think more of the human as the user interface. It will become more about the need to know how an app works while a person stands up or with their arms in the air more so than if they’re sitting down and pressing keys with their […]

4 November 2012
Book: Digital Anthropology

Digital Anthropology Edited by Heather A. Horst, Daniel Miller Berg Publishers, Oct 2012 328pp Anthropology has two main tasks: to understand what it is to be human and to examine how humanity is manifested differently in the diversity of culture. These tasks have gained new impetus from the extraordinary rise of the digital. This book […]

4 November 2012
Anthropology of mid-sized startups

In their natural habitats, social species organize into characteristic groups. Gazelles form herds, wolves form packs, and ants form colonies. Humans, in the same way, form tribes. Of course, we’re pretty far removed from our natural habitat these days. But tribes are a large and fundamental part of our evolutionary heritage, and they have a […]

4 November 2012
Leaving our mark: What will be left of our cities?

From our cities, to our farms, to our rubbish, humans have firmly stamped their mark across the planet. Humanity’s impact on the globe is so great and varied that we have launched a new geological time period in the Earth’s history. Its name is the Anthropocene – the human epoch. In part one of a […]

4 November 2012
Human face of big data

This past week featured a worldwide experiment conducted via a mobile app: The Human Face of Big Data. On September 26, 2012, Against All Odds Productions launched a smartphone and tablet app. With it, users could map their daily footprint through GPS, share a picture of what brings them luck, and get a glimpse into […]

4 November 2012
Bridging the gap between humans and computers

Heather Kelly reports on the CNN website on The Atlantic’s recent Big Science Summit in San Jose, California: We have voice-controlled assistants on our phones, telepresence robots for when we can’t make it to a meeting in person, and self-driving cars that are headed to a road near you. These machines aren’t just taking over […]

4 November 2012
Philips Design: From data to meaning for people

On October 22nd, 2012, Philips Design organized a special seminar and workshop to explore how businesses can innovate by translating ‘Big Data’ into value for people. The internet is becoming ever more intertwined with our daily lives, even more so now that mobile platforms are blurring the dividing line between the online and physical worlds. […]

4 November 2012
NEXT Service Design videos

NEXT Service Design is the European conference for designing digital services, which took place on 8 October in Berlin. It focuses on design methods including design thinking, user-centric design and interaction design. Two videos are currently online. Strategy is a Service! What business leadership can learn from service design Alexander Baumgart, Systemic Partners An exploration […]

4 November 2012
The Slow Revolution

The last ten years has seen a burgeoning of the Slow Movement in all aspects of life from management, travel and education to science and work. On 4 October, the RSA brought together a group of thinkers and practitioners at their offices in London who have each been exploring ways to bring the principles of […]

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