putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
29 November 2012
Nestor’s World, a Belgian social design tool

The full service design agency Pars Pro Toto in Ghent, Belgium built the “Wereld van Nestor” [Nestor’s World], a social design tool meant to help local governments in Flanders create a better world for their elderly citizens. The tool is built on 10 personas and their experience with eight different topics. These eight topics – […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

29 November 2012
Nestor’s World, a Belgian social design tool

The full service design agency Pars Pro Toto in Ghent, Belgium built the “Wereld van Nestor” [Nestor’s World], a social design tool meant to help local governments in Flanders create a better world for their elderly citizens. The tool is built on 10 personas and their experience with eight different topics. These eight topics – […]

28 November 2012
The rise of the sharing communities

As the sharing economy picks up momentum, its reach has become global. In cities and towns around the world, people are creating ways to share everything from baby clothes to boats, hardware to vacation homes. There are also groups emerging that consciously identify with the big-picture sharing movement. These groups focus on education, action and […]

28 November 2012
The skyscrapers of tomorrow: Experientia features in eVolo 2012 competition

Working together with Marco Visconti architects, Experientia has created a forward-looking skyscraper concept, addressing the theme of global warming. The Visconti/Experientia skyscraper was created for the eVolo 2012 Skyscraper Competition, which encourages designers and architects to redefine skyscraper design through innovations in technology, materials, programs, aesthetics and spatial organisation. Our entry is a building which […]

26 November 2012
Research on Android tablet use in 5th grade classrooms

The series of research projects on tablet use in schools (see here, here and here) now also has an Android study. A small research project by Marie Bjerede and Tzaddi Bondi, equipped a 5th grade class of 27 students in Portland, Oregon (USA) with 7-inch Samsung Galaxy Tab devices with mobile broadband data to use […]

26 November 2012
MedLove, Berlin, 23rd of November

Post by Experientia UX researcher Anna Wojnarowska: The first MedLove conference, a UX and healthcare summit sponsored by Razorfish, took place this Friday in Berlin. MedLove gathered professionals from around the world discussing the challenges waiting for the researchers and designers approaching the healthcare environment. Aleksander Stojanovic, representing Razorfish described how, when thinking about design […]

26 November 2012
Book: The Human Face of Big Data

Big Data is the subject of a forthcoming glossy photo book, a smartphone application for personal data analysis and comparison, and an interactive version of the book for the iPad, reports Steve Lohr on the New York Times Bits blog. The Human Face of Big Data project is the brainchild of Rick Smolan, creator of […]

26 November 2012
Learning and the emerging science of behavior change, aka ‘nudging’

The language of learning today is full of references to “softness” and “openness.” Software, soft skills, soft performance, and the softening up of school knowledge go hand-in-hand with open source, open access and open educational resources in much current thinking about networked learning. How might this softening and opening up of the language of networked […]

26 November 2012
Nearly all videos of UX Week 2012 now online

Our friends of Adaptive Path have uploaded (nearly) all videos of UX Week 2012, the premier user experience design conference that took place in August in San Francisco. KEYNOTES Ducks, dolls, and divine robots: designing our futures with computing [46:26] Genevieve Bell, director of User Interaction and Experience in Intel Labs No abstract available. The […]

26 November 2012
Another batch of NEXT Service Design videos

The NEXT Service Design videos keep on coming, but very slowly. Here are another three: A Facebook for Things – Turning Physical Products into Digital Information Services Andy Hobsbawm, Evrythng There’s a revolution going on in the interaction between the physical and digital worlds. Innovations in smartphones, connected chips and physical tags are creating amazing […]

26 November 2012
Why do the user interfaces of Smart TVs suck?

Driven by marketing tick lists and a seeming disregard for how ordinary people will use their products, manufacturers have simply chucked more and more features into their sets until existing user interfaces have creaked at the seams with it all. Even new UIs, designed from the ground up – you’d have thought – to deal […]

26 November 2012
New York Times interviews Jim Wicks, Design Chief at Motorola Mobility

Motorola Mobility, which Google acquired in May, recently released new smartphones and reintroduced itself as the “New Motorola.” But what does that even mean? One thing is for sure: Motorola is not the same company that it was when it was riding the huge success of the first Razr in 2004. In an interview, Jim […]

26 November 2012
Unpacking cars: doing anthropology at Intel (paper by Genevieve Bell)

The fall 2011 issue of AnthroNotes (pdf) starts off with an article by Genevieve Bell, senior cultural anthropologist at Intel. She describes her latest research project, designed to understand how cars around the world can serve as windows into the future of mobile technology and computers. The article also contains an ample but simply worded […]

26 November 2012
Technology is useless if it doesn’t address a human need

Facebook is great for checking out photos of your exes and all, but for social innovators working in the developing world, there’s no point to new technologies unless they make life better for the people they’re trying to help, writes Meagan Fallone. “How can our illiterate and semi-literate grandmothers use technology to tell the stories […]

26 November 2012
Expereal, free iPhone app, based on Daniel Kahneman’s book ‘Thinking, Fast and Slow’

Expereal is a free iPhone app developed to help people better understand themselves, to feel even more connected to the world, and to, hopefully, make more informed decisions about their lives. The marketplace has social media platforms, physical measurement products and mood apps and sites, but nothing that simply helps answer the question: “How’s my […]

18 November 2012
UK study: tech in schools requires a rethink of how learning is organised

In the last five years UK schools have spent more than £1 billion on digital technology. From interactive whiteboards to tablets, there is more digital technology in schools than ever before. But so far there has been little evidence of substantial success in improving educational outcomes. Something is going wrong. Nesta, the UK innovation agency, […]

18 November 2012
Scotland study: Tablet devices in schools beneficial to children

School children who use a tablet computer benefit the most when allowed to take it home, rather than just using it in school, reveals research from the University of Hull, reports Engineering & Technology Magazine. The iPad Scotland Evaluation Study set out to establish the impact of handheld computer tablet devices in schools, and found […]

16 November 2012
The Design for Usability book

The Design for Usability project, that researched how best to contribute to the development of usable products, published a book that provides the product development community with a comprehensive and coherent overview of the results of the project, in such a way that they can be applied in practice. The book outlines the studies conducted […]

15 November 2012
The Talking Circles conference format

The Designing Design Education for India (DDEI) Conference, which will take place in March 2013 in Pune, India, has an unusual, but engaging format: “This will be an interactive conference. Unlike other conferences where the presenters speak from one side and the attendees are mere spectators or at the most the discussion is confined to […]

15 November 2012
Upcoming workshop on designing innovative toys for people with special needs

“Toy Design and Inclusive Play” Designing Innovative Toys for People with Special Needs Invitation to join International Creativity Workshop in Bavaria, Germany Play is crucial for all children, helping them to develop skills and to learn patterns of behaviour. Also for adults with special needs, materials for play and activity are an important aspect of […]

15 November 2012
Interview with public health ethnographer and Facebook UX researcher

Judd Antin is a social psychologist and user experience researcher who studies motivations for online participation at Facebook. In 2011, he was named an MIT Technology Review Innovator Under 35. Prior to joining Facebook as a user experience researcher, he worked with Yahoo Research. His educational background includes Applied Anthropology, Information Science, and training at […]

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