putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
31 October 2012
Manuel Castells on the rise of alternative economic cultures

Prof Manuel Castells is regarded as one of the most-cited sociologists in the world. When most of us were still struggling to connect our modems in the 1990s, the Spanish academic was documenting the rise of the network society and studying the interaction between internet use, counter-culture, urban protest movements and personal identity. BBC Newsnight […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

31 October 2012
Manuel Castells on the rise of alternative economic cultures

Prof Manuel Castells is regarded as one of the most-cited sociologists in the world. When most of us were still struggling to connect our modems in the 1990s, the Spanish academic was documenting the rise of the network society and studying the interaction between internet use, counter-culture, urban protest movements and personal identity. BBC Newsnight […]

30 October 2012
Book: Meta Products – Building the Internet of Things

Meta Products Meaningful Design For Our Connected World by Wimer Hazenberg and Menno Huisman BIS Publishers, 160 pages 2012 Meta Products discusses the rise of the Internet of Things, a twenty-first century phenomenon in which physical consumer products (meta products) connect to the web and start communicating with each other by means of sensors and […]

30 October 2012
Designing products for value

By encouraging more focused collaboration among multiple functional groups (notably marketing and sales, operations, engineering/R&D, and procurement), these leaders are combining deep insights about customers [particularly in developing markets], competitors, and supply bases to strip out costs and amplify what customers truly value. The results—including better products, happier customers, higher margins, and, ultimately, a stronger […]

30 October 2012
Google and the UX challenge of augmented reality

The new Google FieldTrip app probes the question: What digital information do you want to see overlaid on the physical world? A challenge that Bruce Sterling describes as “‘experience design’ problems”. Alexis G. Madrigal explores it in The Atlantic: “If you pick up a book, do you see a biography of its author, an analysis […]

25 October 2012
Book: Configuring the Networked Self

Configuring the Networked Self: Law, Code, and the Play of Everyday Practice by July E. Cohen Yale University Press, 2012 352 pages Free pdf version | Amazon link The legal and technical rules governing flows of information are out of balance, argues Julie E. Cohen in this original analysis of information law and policy. Flows […]

25 October 2012
How the Kenyan Base of the Pyramid uses their mobile phone

In order to understand mobile phone usage at the Base of the Pyramid (BoP) in Kenya, iHub Research and Research Solutions Africa conducted a 6-month study, funded by infoDev (World Bank). A total of 796 face-to-face interviews were conducted along with 178 diaries, 9 interviews with Kenyan developers, 12 focus group discussions (FGDs), and 10 […]

25 October 2012
Want proof that market fit is everything? Test your app in the slums of Sao Paulo

For the Stanford-educated founders of Emprego Ligado, creating a successful app in Brazil required dismantling every assumption about the target audience. Emprego Ligado, which translates to “connected job,” launched in Sao Paulo this summer with the aim of connecting unskilled laborers to jobs close to home via SMS: Workers text the system when they need […]

24 October 2012
Core77 report on the Design Research Conference

A few days before the EPIC conference in Savannah, Chicago’s IIT Institute of Design organised and hosted its yearly Design Research conference. Although no videos seem to be available yet, Ciara Taylor provides a concise report on two of the interactive sessions at the event on the design blog Core77: Elliott Hedman on Understanding Data, […]

22 October 2012
How Xerox uses analytics, big data and ethnography to help government solve “big problems”

Through the application of analytics to Big Data, as well as ethnography — the design and implementation of qualitative field studies to observe cultural patterns — Xerox is answering important questions about traffic congestion, our reaction to it, and how city governments most effectively can provide services to address this and related needs. To explore […]

22 October 2012
Smartphone ethnography apps

The Qualitative Report website contains a very hard to find but highly recommended page on smartphone ethnography apps (or, as they call it, “Mobile and Cloud Qualitative Research Apps”). Some highlights: myServiceFellow Mobile ethnography for (tourism-specific) service design via customer structured research based on perceived service sequence and service components importance through journey mapping and […]

19 October 2012
EPIC conference videos online

Most of the videos of this week’s EPIC Conference, hosted by the Savannah College of Art and Design [SCAD], are now online. EPIC, which stands for Ethnographic Praxis in Industry Conference, promotes the use of ethnographic investigations and principles in the study of human behavior as they are applied in business settings. The theme of […]

19 October 2012
Lugano conference on digital experiences in smart cities

On Saturday 27 October, the Italian-speaking Swiss city of Lugano will host the 4th edition of the UXconference. The 2012 edition of the conference, which is organised by the Sketchin team, will focus on the relationship between digital services and people’s lives, with particular attention on the home and the city. Speakers this year come […]

19 October 2012
Slow HCI

The latest issue of Interfaces, the quarterly magazine of the Interaction Specialist Group of the BCS, the British chartered institute for IT, is devoted to Slow HCI, or how to design to promote well-being for individuals, society and nature. Here are the key articles: Invisible stable interfaces Kai A. Olsen, University of Bergen and Molde […]

18 October 2012
Spacebrew, an open source toolkit for creating interactive spaces

Spacebrew is a new software – currently in beta release – for prototyping and producing interactive spaces. It was developed by the Interaction Lab at the Rockwell Group, led by the (very bearded) Co-Chiefs James Tichenor (who studied at Interaction Design Institute Ivrea) and Joshua Walton. When looking at the various options that can enable […]

18 October 2012
Daniel Bor: ‘It’s just a gut instinct, but Blink got it wrong’

Daniel Bor is a cognitive neuro-scientist at the Sackler Centre for Consciousness Science, University of Sussex, and author of The Ravenous Brain: How the New Science of Consciousness Explains Our Insatiable Search for Meaning. He disagrees with the thesis put forward in Malcolm Gladwell’s book Blink: “Aren’t you meant to trust your gut in these […]

18 October 2012
The Club of Helsinki – co-creation of urban development projects

The Club of Helsinki is a non-profit organization that offer possibilities to co-create urban development projects that prototype new integrated and sustainable business and management models. The organization is founded by designer Ilkka Suppanen and strategist Tanya Kim Grassley, in close collaboration with innovator Karina Vissonova and ambassador Brent Richards. In 2013 The Club of […]

18 October 2012
Transforming Bodies & Lifestyles: Insights into Inspiring Behavior Change

Transforming Bodies & Lifestyles: Insights into Inspiring Behavior Change Institute For The Future 2012 Inspiring people to change their behaviors in order to become healthier remains one of the most intractable challenges. But it also remains one of the most significant. Fifty-percent of all deaths each year are the result of potentially preventable chronic diseases […]

18 October 2012
Wearable tech pioneers aim to track and augment our lives

Wearable technology is still in its infancy but as it increasingly taps into a desire to have the functionality of technology without the intrusiveness. A BBC article covers some of the recent products on the market: the GoPro camera, the Nike Fuel Band, Sony’s SmartWatch, the Pebble e-paper watch, Google’s Project Glass, and the Autographer […]

17 October 2012
UX articles and dissertations from Denmark

Mind Design, the Design Research Webzine of the Danish Centre for Design Research, contains a wealth of information, all available in English. Here are some highlights: Article Companies: Design Research Works in Practice Design researchers are developing new, applicable knowledge together with organisations in the private and public sector. That was the clear conclusion at […]

16 October 2012
Book: Innovating for People

Innovating for People Handbook of Human-Centered Design Methods by LUMA Institute 2012, 86 pages Abstract Innovation is an economic imperative that calls for more people to be innovating, more often. This handbook equips people in various lines of work to become more innovative. It provides specific guidance for bringing new and lasting value into the […]

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