putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
11 June 2012
Charles Leadbeater: A curriculum for the Next Billion

Immediately a second post on writing done by Charles Leadbeater. Here he asks if we were to think of the future consumers of the developing world (whose income is rising from around $2 a day to between $5 and $7 a day) as parents and learners, what would kind of education will they be looking […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

11 June 2012
Charles Leadbeater: A curriculum for the Next Billion

Immediately a second post on writing done by Charles Leadbeater. Here he asks if we were to think of the future consumers of the developing world (whose income is rising from around $2 a day to between $5 and $7 a day) as parents and learners, what would kind of education will they be looking […]

11 June 2012
Charles Leadbeater: Why cities need to be hospitable rather than smart

Guimarães (Portugal), European Capital of Culture 2012, is commissioning a number of thought leadership pieces and artistic interventions to explore the concept of “Openness” as it relates to all aspects of City development – from personal to political, infrastructure to innovation. The first one is by Charles Leadbeater, a renowned thinker on creativity, collaboration and […]

11 June 2012
A huge chapter on ‘socio-technical systems design’

The people of the Interaction-Design.org Foundation have given us (and you) preview access to “Socio-Technical Systems Design”, the 24th chapter of the “Encyclopedia of Human-Computer Interaction” A socio-technical system (STS) is a social system operating on a technical base, e.g. email, chat, bulletin boards, blogs, Wikipedia, E-Bay, Twitter, Facebook and YouTube. Hundreds of millions of […]

11 June 2012
Ethnographic research in a world of big data – Part 2

Following up on her earlier piece on ethnographic research in a world of big data, Jenna Burrell, sociologist and assistant professor in the School of Information at UC-Berkeley, continues her argument against the idea that big data might usher in a new era of automatic research and along with it researcher de-skilling or that it […]

10 June 2012
Book: The Mobile Frontier

The Mobile Frontier – A Guide for Designing Mobile Experiences By Rachel Hinman Rosenfeld Media June 2012 Publisher’s page | Amazon page Mobile user experience is a new frontier. Untethered from a keyboard and mouse, this rich design space is lush with opportunity to invent new and more human ways for people to interact with […]

10 June 2012
Marty Kaplan: From Attention to Engagement (video)

Barcelona Media, an interdisciplinary center of research and innovation, hosted Lear Center director Marty Kaplan to speak at its 10th anniversary celebration on March 6, 2012. His talk was titled “From Attention to Engagement: The Transformation of the Content Industry.” Digital technology has increased competition for audience attention, increased audience control of media, and fragmented […]

10 June 2012
Manifesto for design upholding human talents and innovation

This morning I got an invite in the mail to attend a London design symposium at Brunel University next week (16 June) that will debate the core themes of a new design manifesto, strangely called “Big Potatoes” Although I cannot attend the debates at such short notice, the manifesto itself and the themes of the […]

10 June 2012
Dark Matter and Trojan Horses

“Dark Matter and Trojan Horses – A Strategic Design Vocabulary” is a short e-book by designer and urbanist Dan Hill in which he argues that in an age of wicked problems, conventional solutions are failing, and a new culture of decision-making is called for. “Strategic design is about applying the principles of traditional design to […]

9 June 2012
Genevieve Bell: women are tech’s new lead adopters

Social scientist Genevieve Bell – who is also the interaction and experience research director at Intel Labs – gave a major talk on what the future of technology looks like, and why middle-aged women may determine that future. The talk, entitled “Telling the Stories of the Future: Technology, Culture and What Really Matters”, was the […]

8 June 2012
Mark Vanderbeeken: The English language innovation bias

Experientia partner Mark Vanderbeeken wrote an article on the dominance of the English language in the discourse of innovation and the bias that this creates. This dominance of English language in the discourse of innovation carries with it an accompanying perspective of Europe, both in terms of stereotypes and in terms of relevance (or lack […]

7 June 2012
The future of data visualisation

Drew Skau, a visualization architect of Visual.ly, explores what will change in data visualisation in the future: – Data visualization will become ubiquitous – The variety of commonly used chart types will increase – Everyone will be able to create or develop visualizations – Data visualization will become more significant in our society and government […]

7 June 2012
Does your phone know how happy you are?

Kit Eaton explores the coming of age of the emotion-recognition industry. “Because the smartphones we all carry contain sophisticated computing power, cloud computing connections and, increasingly, a front-facing webcam, it’s easy to see that the next generation of advertising will determine how you’re feeling and subsequently serve up information related to your mood. And it’s […]

7 June 2012
Computational user experiences at Microsoft Research

“The Computational User Experiences (CUE) group [at Microsoft Research] creates technologies that augment our personal and professional digital lives to enhance individual and collaborative pursuits. We apply expertise in machine learning, visualization, mobile computing, sensors and devices, and quantitative and qualitative evaluation techniques to improve the state of the art in physiological computing, healthcare, home […]

7 June 2012
Forget B-School, D-School is hot

The Wall Street Journal published the umpteenth article on design thinking education. What I keep on missing in these pieces is some reflection on what understanding people actually means: ethnographic and anthropological observation and fast prototyping, combined with some creativity, will not by themselves create sufficiently sustainable solutions, I believe. When you deal with people, […]

7 June 2012
An open letter to the User Experience Community

In an open letter to the User Experience Community, Rich Gunther, President of what used to be called Usability Professionals Association (UPA), announces that UPA is no longer. As explained yesterday at the UPA 2012 conference by UPA treasurer Ronnie Battista, there is now a brand new organization, the UXPA, or User Experience Professionals Association, […]

6 June 2012
The curious case of Internet privacy

Free services in exchange for personal information. That’s the “privacy bargain” we all strike on the Web. Cory Doctorow argues it could be the worst deal ever. “Far from destroying business, letting users control disclosure would create value. Design an app that I willingly give my location to (as I do with the Hailo app […]

6 June 2012
Why are contextual inquiries so difficult?

Jim Ross, Principal of Design Research at Electronic Ink, thinks contextual inquiry is the most difficult user research technique to perform effectively, as it requires a difficult balance between traditional interviewing and ethnographic observation. In an article for UXMatters, he discusses the most common problems one faces when conducting contextual inquiries and how to solve […]

4 June 2012
UX challenges when building collaborative consumption platforms

Rachel Botsman, founder and chief innovator of the Collaborative Lab (part of the Collaborative Consumption movement) writes that the biggest initial barrier to implementing Collaborative Consumption ideas is typically inertia. Some common questions are: “How do we use technologies to enable trust between strangers? What’s the best approach for building critical mass? How do we […]

2 June 2012
New York Times Magazine – The Innovations Issue

The annual Innovations Issue of the New York Times Magazine arrives this Sunday. Two highlights: 32 Innovations That Will Change Your Tomorrow An abridged guide to the many ways that your day is about to get better. 15. The Kindness Hack Researchers at Wharton, Yale and Harvard have figured out how to make employees feel […]

2 June 2012
US Veterans Administration launches iPad patient study on tablet use

The US Veterans Administration has announced it has created an initiative aimed at studying the benefits associated with the use of mhealth apps and tablet devices to improve and coordinate care between physicians, veterans and their families/caregivers. To that end, the VA is handing out 1,000 iPads to veteran’s families in the “Clinic-in-Hand” pilot program. […]

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