putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
29 June 2012
Low2No smart services and informatics workbook published

The Helsinki Low2No project team just released a smart services and informatics workbook that was developed by ARUP and Experientia. Low2No is a broad project, initiated in collaboration with the Finnish innovation fund Sitra, aimed at the development of a Helsinki mixed-use city block called Airut on the Jätkäsaari peninsula, which will have low or […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

29 June 2012
Low2No smart services and informatics workbook published

The Helsinki Low2No project team just released a smart services and informatics workbook that was developed by ARUP and Experientia. Low2No is a broad project, initiated in collaboration with the Finnish innovation fund Sitra, aimed at the development of a Helsinki mixed-use city block called Airut on the Jätkäsaari peninsula, which will have low or […]

28 June 2012
Dr Paul Bernal on the right to be forgotten

What is the right to be forgotten? How could it work – if it could work? Is it something to be supported or something to be feared? Why is it such a bone of contention? An article by Dr Paul Bernal, a lecturer in IT, IP and Media Law at the University of East Anglia […]

28 June 2012
Ethnographic research in a world of big data – Part 3

In her final piece on ethnographic research in a world of big data (see earlier posts), Jenna Burrell, sociologist and assistant professor in the School of Information at UC-Berkeley, seeks to answer a few remaining questions: 1. How might big data be part of projects that are primarily ethnographic in approach? 2. What do people […]

27 June 2012
UCI to lead national social computing research center, led by Paul Dourish

UC Irvine will anchor a new $12.5 million, Intel-funded research center that applies social science and humanities to the design and analysis of digital information. “Technology is profoundly entangled with our everyday lives. As researchers, we can’t get a handle on what’s going on by looking at technical factors alone. We have to study them […]

26 June 2012
Book: Design and Anthropology

Design and Anthropology Edited by Wendy Gunn, University of Southern Denmark and Jared Donovan, Queensland University of Technology, Australia Ashgate, 2012 Hardcover and ebook Design and Anthropology challenges conventional thinking regarding the nature of design and creativity, in a way that acknowledges the improvisatory skills and perceptual acuity of people. Combining theoretical investigations and documentation […]

26 June 2012
Secrets about human behavior as the basis of future massive enterprises

Nir Eyal, lecturer in marketing at the Stanford Graduate School of Business, believes secrets about human behavior, which provide insights into the way people act even though they can’t tell you why, are levers for creating user habits and competitive advantage. These kinds of secrets are also relatively cheap to uncover but can be the […]

26 June 2012
Dan Ariely on why we lie, cheat, go to prison and eat cake

Dan Ariely is a professor of behavioral economics and psychology at Duke University and the author of Predictably Irrational: The Hidden Forces that Shape Our Decisions, and The Upside of Irrationality: The Unexpected Benefits of Defying Logic, both New York Times bestsellers. Ariely’s new book, The (Honest) Truth About Dishonesty, explores some of the surprising […]

22 June 2012
Anthropologist Gabriella Coleman studying hacker culture

As a grad student in anthropology, Gabriella Coleman was warned that studying the culture of computer hackers would make it hard to get a job teaching in a university. She went ahead anyway, becoming one of the first academics to explore the meaning and implications of the open source movement in software. Coleman now holds […]

21 June 2012
The Public Domain: Surveillance in Everyday Life

People create profiles on social network sites and Twitter accounts against the background of an audience. This paper by Alice Marwick argues that closely examining content created by others and looking at one’s own content through other people’s eyes, a common part of social media use, should be framed as social surveillance. While social surveillance […]

21 June 2012
Context is key to making computers better conversationalists

When communicating, context is king. A breakthrough in modelling context in human communication could make computers better conversationalists, according to cognitive scientists at Stanford University. “[Michael] Frank, [head of Stanford University’s Language and Cognition Lab] and colleague Noah Goodman, also a cognitive scientist from Stanford, have developed a mathematical encoding of what they call “common […]

20 June 2012
Nathan Shedroff on the past and future of experience design

Nathan Shedroff (bio), the pioneer in Experience Design, Interaction Design and Information Design, and the chair of the MBA in Design Strategy at California College of the Arts (CCA) in San Francisco, CA, is looking back on 10 years of experience design. “Let’s have more discussions about where we’re going. Experience design seems pretty stable, […]

20 June 2012
Spaniards turn to barter, alternative banks to alleviate economic pain

Spanish institutions are in no shape to help struggling Spaniards, so they’re turning to alternative banks and ways of exchanging goods to get by, reports Andrés Cala in the Christian Science Monitor. “The quest for economic alternatives has picked up in recent months. Neighbors are organizing online and on the ground to do what banks […]

16 June 2012
What Facebook knows

Deep inside the company, a team of social scientists is hunting for unprecedented insights about human behaviour, reports Tom Simonite, Technology Review’s senior IT editor. What they find could give Facebook new ways to cash in on our data—and remake our view of society. “Heading Facebook’s effort to figure out what can be learned from […]

16 June 2012
The user experience of Windows 8

Windows 8 and the art of UX compromise by Ryan Bell, user interface software team lead at EffectiveUI Microsoft is cleverly promoting Windows 8 with the tagline “no compromises.” The idea is that you get both a desktop/laptop operating system (OS) and a tablet OS in one package and a “best of both worlds” experience […]

15 June 2012
Participatory design in action at Experientia

As a people-centred design company, Experientia® frequently uses participatory design methods in its projects. We believe that people are usually the best experts on their own lives, and participatory methods help us to tap into that expertise, to create an outcome that really matters to people. Over the years, we have used participatory workshops and […]

15 June 2012
Book: Connected Health

Connected Health: How mobile phones, cloud, and big data will reinvent healthcare by Jody Ranck, DrPH GigaOm Books, June 2012 170 pages [Amazon Kindle edition] Abstract Our current healthcare system is in need of a radical reinvention. Traditional approaches have not brought the rapid change required by aging populations and the rising costs of healthcare, […]

13 June 2012
Who’s the Chief Experience Officer?

Method principal Reuben Steiger argues that companies need to start thinking about the holistic relationship between their brands, products, and services. “Crafting an experience requires design that considers these 3 elements of brand, product, and service in order to generate successful results. Any company can be analyzed through these lenses to evaluate the experience it […]

13 June 2012
SAP on visualising the future

As visual analytics architect in SAP’s User Experience team, John Armitage is responsible for creating designs and design concepts for SAP’s analytics products. In this article he talks about new and creative ways of displaying information. “To demonstrate how current technological and market opportunities can transform how analytics are applied in the SAP product landscape, […]

12 June 2012
A social network built around giving

Model and actress Lily Cole’s social network, Impossible, has been designed for users to meet and help each other. Users post requests (say, “I wish to have a haircut”), and anyone in their local network can offer to help. The emphasis is on giving, rather than bartering. “Giving triggers social cohesion,” says Cole, 24. “It’s […]

12 June 2012
Augmented sensing through smartphones

So how are we doing to augment our senses through digital technologies? Here are some of the products currently on the market that allow people to augment their sensing (and sense-making) through external sensors, with result summaries visualised on smartphones and the web: – Health and healthy living: AsthmaSense, DigiFit, FitBit, Up – Sleep: Lark […]

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