Daily insights on user experience, experience design and people-centred innovation Audience
31 May 2012
Facebook threatens to ‘Zuck up’ the human race

Andrew Keen, a British-American entrepreneur and the author of “The Cult of the Amateur” and “Digital Vertigo”, tells CNN why he believes that Facebook is stealing the innocence of our inner lives, by sabotaging what it really means to be human. “I call this shift from the private to the public self “digital narcissism.” Behind […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

31 May 2012
Facebook threatens to ‘Zuck up’ the human race

Andrew Keen, a British-American entrepreneur and the author of “The Cult of the Amateur” and “Digital Vertigo”, tells CNN why he believes that Facebook is stealing the innocence of our inner lives, by sabotaging what it really means to be human. “I call this shift from the private to the public self “digital narcissism.” Behind […]

31 May 2012
My life as me – to be and to change

Ethnographic research by the Ericsson User Experience Lab, in collaboration with Trendethnography, aimed to discover unconscious behaviour related to health and to describe patterns of action. The study looked at events or insights that resulted in change. These turning points are essential in our life stories as they give direction and emphasise the contrasts between […]

29 May 2012
The right to be forgotten

Dr Paul Bernal, a lecturer in information technology, intellectual property and media law at the University of East Anglia (UK), provides clarification on what the Right to be Forgotten means and what the issues are. Read article

28 May 2012
Experientia concept video for a sustainable trade fair centre

The Event project for Kortrijk Xpo, Belgium, developed concepts for how to make trade fairs and temporary events more sustainable. Experientia® developed the resulting concepts into a video, showcasing four of the best concepts in action. The video of these concepts is now online on Experientia’s vimeo channel. The “Virtual Xpo” concept focused on ways […]

28 May 2012
Video online of Experientia’s mobile phone concepts for emerging markets

Experientia® has posted a new video on its vimeo channel, showcasing mobile phone concepts for emerging markets. The video was made three years ago for a project in developing markets for Vodafone, but we can only show it now. Set in India, the video introduces a suite of mobile phone concepts to help people at […]

26 May 2012
The Smartphone Psychology Manifesto

In Perspectives on Psychological Science (May 2012 vol. 7), Geoffrey Miller publishes a “Smartphone Psychology Manifesto” with methodological suggestions for the use of smartphones in psychological research that could indeed have a huge impact on the study of cognition and culture. By 2025, when most of today’s psychology undergraduates will be in their mid-30s, more […]

25 May 2012
SAP co-CEO on social networking and the future of business

Facebook’s IPO demonstrates the power of networks for innovation, growth and jobs, says Jim Hagemann Snabe, SAP’s co-chief executive. “A fully networked business environment means better access to customer profiles and preferences, resulting in a stronger ability to deliver individualised products that consumers want. Broader knowledge of health data and energy consumption patterns will lead […]

25 May 2012
For productivity apps, PCs still rule (for now)

Gartner research suggests that there is an inverse correlation between portable devices and PC usage, reports the Financial Times. “Is the PC era really over? The success portable computing devices including smartphones and PC tablets has some speculating that the dominance of the desktop PC, and even the laptop, may be coming to an end. […]

25 May 2012
Interview with and lecture by Daniel Kahnemann

Debunking the Myth of Intuition Can doctors and investment advisers be trusted? And do we live more for experiences or memories? In a SPIEGEL interview, Nobel Prize-winning psychologist Daniel Kahneman discusses the innate weakness of human thought, deceptive memories and the misleading power of intuition. Daniel Kahneman on the Trap of ‘Thinking That We Know’ […]

25 May 2012
Be Everyday

On Be Everyday, the site of a Brussels-based project, you can follow the stories of inspiring people that live in European cities and who have found their own creative ways to lead sustainable and meaningful lives, everyday! “Why are we stuck in non-sustainable lifestyles? There is a clear need for behaviour change and revisiting values […]

25 May 2012
Mobile: A Serious Contender to the Desktop Computer

With the introduction of mobile devices such as the iPhone, iPad, and various other smart phones and tablets, the demand for websites to be ‘mobile friendly’ has never been greater. The purpose of this article by Chris Kinsey, a digital designer for Sixth Story (a UK branding & communications agency), is to highlight the impact […]

25 May 2012
Obama White House unveils plan to bring US Federal Government into the mobile age

The White House has unveiled plans to bring US governance into the mobile-centric twenty-first century. Dubbed the “Roadmap for a Digital Government,” the plan has two central principles. First, it tasks federal agencies with giving citizens easier access to information and services on modern web and mobile apps. Second, it hopes to instil a culture […]

25 May 2012
Journal of Business Anthropology

The Journal of Business Anthropology is an Open Access journal which publishes the results of anthropological and related research in business organizations and business situations of all kinds. On the website you will find the Published Issues as well as Reviews of literature relevant to the field. The journal also publishes Field Reports and Case […]

24 May 2012
RSA Animate: The Power of Networks

In this new RSA Animate, Manuel Lima, senior UX design lead at Microsoft Bing, explores the power of network visualisation to help navigate our complex modern world: Network visualization has experienced a meteoric rise in the last decade, bringing together people from various fields and capturing the interest of individuals across the globe. As the […]

24 May 2012
Aljazeera’s The Stream on alternative currencies

Aljazeera’s The Stream reports on how people declare economic independence by establishing alternative currencies. “People and businesses are establishing micro-currencies in the wake of the global financial crisis in order to take matters into their own hands. These small alternative forms of money are used as a way to promote local commerce and challenge the […]

24 May 2012
Ericsson User Experience Lab blog

Cristian Norlin, master researcher at the Ericsson Research User Experience Lab, alerted me via Twitter to the Lab’s new blog. The User Experience Lab at Ericsson Research studies people and make prototypes to better understand the experiential, affective and meaningful aspects of people’s interactions with technology and network infrastructures. On the blog, which started in […]

24 May 2012
“Beautiful things that matter” – Experientia’s new website for granstudio

Site works also as a full-screen swipeable tablet web app Today granstudio, the international design studio based in Turin, launches its new website, created by Experientia®. Founded by internationally-renowned designer Lowie Vermeersch, granstudio is a creative, multidisciplinary consultancy that combines automotive design expertise with a strategic vision on performance, beauty and functionality. The site features […]

23 May 2012
Design prototypes as boundary objects in innovation processes

Holger Rhinow, Eva Köppen, and Christoph Meinel: Design Prototypes as Boundary Objects in Innovation Processes. Conference Paper in the Proceedings of the 2012 International Conference on Design Research Society (DRS 2012), Bangkok, Thailand, July 2012 Abstract: In our paper we focus on how design prototypes can foster communications in organizations that deal with the development […]

23 May 2012
Ecosystems rule over products now. Here’s how Samsung’s designers are coping

In order for designers to navigate the complex ecosystem of digital platforms, they’ll need to master business modeling and become comfortable working across disciplines, says Samsung’s design chief, Sunghan Kim. The big design leadership challenge is the familiar one of managing design’s input and role in large cross-functional teams. “Design is more of a community-based […]

19 May 2012
After ethnography, and other papers by Iota Partners

Iota Partners is a new Chicago-based venture of Rick Robinson and John Cain (with whom Experientia partner Jan-Christoph Zoels once worked at Sapient) that deals with user experience research, sensor-based data, and smart modelling. The papers section on their website is worth exploring in some depth. Here are some of them: After ethnography This paper […]

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