putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
6 April 2012
Don Tapscott: The internet’s real killer app is saving the planet

All our global institutions — from the United Nations to the World Trade Organization to the International Monetary Fund to the G20 to the G8 — are broken, according to Don Tapscott, the best-selling author of Macrowikinomics. In an 8 minute video interview on TechCrunch – recorded last week at The Economist‘s Innovation event in […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

6 April 2012
Don Tapscott: The internet’s real killer app is saving the planet

All our global institutions — from the United Nations to the World Trade Organization to the International Monetary Fund to the G20 to the G8 — are broken, according to Don Tapscott, the best-selling author of Macrowikinomics. In an 8 minute video interview on TechCrunch – recorded last week at The Economist‘s Innovation event in […]

6 April 2012
Ambient Devices CEO Pritesh Gandhi on ‘glanceable’ data

Chris Ziegler of The Verge had a chance recently to chat with Ambient co-founder and CEO Pritesh Gandhi to hear about the company’s past, present, and future. “We’re perpetually bombarded with information, 24 hours a day. That’s just our connected reality now, and there’s very little hope of escaping it. On Valentine’s Day, I penned […]

5 April 2012
Imperialist Tendencies, Part 2: A Backgrounder for Corporate Design Research

Jan Chipchase, Frog Design’s Executive Creative Director for Global Insights, continues his argumentation on the importance of corporate design research. After a somewhat confusing introduction (it’s very much for insiders), Chipchase focuses on the core issue: a backgrounder on the role of design research / ethnography and some of the nuances of the approach “that […]

5 April 2012
Project Glass, new disruptive interface concept by Google

Google released a YouTube video Wednesday showing the everyday uses of “Project Glass,” wrap-around virtual reality glasses with all the qualities of a smartphone – and much more. “Google has once again unveiled a project mock-up that, if realized, would turn the technology industry on its head. This time, it’s Project Glass, wrap-around glasses that […]

4 April 2012
Experientia working towards ECOFAMILIES

Experientia® is partnering with the Centre Scientifique et Technique du Bâtiment (CSTB) of Nice, France and a series of other agencies on Ecofamilies, a project aimed at the enhancement and promotion of eco-responsible behaviours in family homes. Starting from March 2012, and continuing until June, co-design workshops are being conducted with 30 volunteer families, in […]

4 April 2012
The UK Government’s digital design principles, alpha release

The UK Government has published an alpha release of its digital design principles with examples of how they have been used so far. 1. Start with needs 2. Do less 3. Design with data 4. Do the hard work to make it simple 5. Iterate. Then iterate again. 6. Build for inclusion 7. Understand context […]

4 April 2012
The elements of navigation

Petter Silfver, an interaction designer from Stockholm (Sweden), has published an article on Smashing Magazine on “the tiniest of details that goes into creating the main centerpiece of your digital product—the construction of the elements of your navigation”. “When users look for information, they have a goal and are on a mission. Even before you […]

4 April 2012
On Facebook, some friendly energy rivalry

Opower [is a company] that blends behavioral science and data analysis to find ways to help utilities get their customers to use less electricity. [Their] thinking is that it’s not so much factual information that motivates behavioral change — knowing that smoking is bad for you, or that most electricity generation emits heat-trapping carbon dioxide […]

4 April 2012
Capturing user research

Jim Ross, Principal of Design Research at Electronic Ink, provides a good technical overview on the methods of capturing information during user research.

4 April 2012
Transformative UX – Beyond Packaged Design

Markus Latzina, SAP AG, and Joerg Beringer, SAP Labs, LLC. have republished an article they have written for Interactions Magazine on the Transformative User Experience. “Instead of designing for many discrete applications, the Transformative User Experience approach aims to natively support a larger variety of task flows by replacing application boundaries with elastic, situational environments […]

4 April 2012
Book: Cross-Cultural Technology Design

Cross-Cultural Technology Design Creating Culture-Sensitive Technology for Local Users by Huatong Sun Hardback, 352 pages Oxford University Press – Feb 2012 [Amazon link] The demand and opportunity for cross-cultural technology design is rapidly rising due to globalization. However, all too often resulting technologies are technically usable, yet cannot be immediately put to meaningful use by […]

3 April 2012
Mayo Clinic on empathy and design

James Oliver Senior and Adam Dole, resp. designer and business planner at Mayo Clinic, argue that health-related apps often fail to take into account any understanding of medicine. “At Mayo Clinic, we work on inter-disciplinary product teams that include designers, strategists, health care professionals, technology partners, and most importantly patients. Yet even with designers embedded […]

3 April 2012
Service design talk by Anna Meroni in Sweden

Anna Meroni, PhD, is a scholar and professor in Service and Strategic Design at Politecnico di Milano. She works on design activism, social innovation and sustainability, with a specific focus on food and housing systems. In her two-hour lecture, given to design students at Malmö University, Meroni outlines the basic concepts of service design and […]

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