Daily insights on user experience, experience design and people-centred innovation Audience
17 March 2012
“Doing the Internet” – BoP research with youngsters in India

“Anthropology, Development and ICTs: Slums, Youth and the Mobile Internet in Urban India” is the title of a research paper by Nimmi Rangaswamy and Edward Cutrell of Microsoft Research India. Abstract In this paper we present results from an anthropological study of everyday mobile internet adoption among teenagers in a lowincome urban setting. We attempt […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

17 March 2012
“Doing the Internet” – BoP research with youngsters in India

“Anthropology, Development and ICTs: Slums, Youth and the Mobile Internet in Urban India” is the title of a research paper by Nimmi Rangaswamy and Edward Cutrell of Microsoft Research India. Abstract In this paper we present results from an anthropological study of everyday mobile internet adoption among teenagers in a lowincome urban setting. We attempt […]

15 March 2012
The consumerisation of IT

In November last year, PricewaterhouseCoopers (PwC) published the short (free) report “The consumerization of IT- The next-generation CIO“. The “consumerization of IT”—defined as the use of technologies that can easily be provisioned by non-technologists—is a hot topic among CIOs these days. Today’s consumerization of IT trend is the culmination of a fundamental shift in the […]

14 March 2012
UNDP Mobile Technologies and Empowerment report

A report, recently published by UNDP, on mobile technologies and human development, “Mobile Technologies and Empowerment: Enhancing Human Development through Participation and Innovation”, does a good job of summarizing the many ways in which mobile technologies are being used successfully as tools for stimulating development. It’s intended to provide information and ideas for development practitioners […]

14 March 2012
M-Government – Mobile technologies for responsive governments and connected societies

This report by Hani Eskandar (ITU), Barbara- Chiara Ubaldi (OECD) and Vyacheslav Cherkasov (UN-DESA) highlights the critical potential of mobile technologies for improved public governance, as well as for economic and social progress in achieving the internationally agreed development goals including the Millennium Development Goals (MDGs). The September 2011 report also provides an in-depth analysis […]

14 March 2012
It’s cooperation, stupid

The argument of this pamphlet, written by Charles Leadbeater for IPPR (the Institute for Public Policy Research, the UK’s leading progressive thinktank) is that we should jettison the assumption that humans are selfish, first and foremost. Instead, we should start from the assumption that most of the time, most people want to be cooperative. Download […]

10 March 2012
In praise of lost time

Facebook Timeline is an exemplary bit of interaction design that does little to advance the timeline formally. Yet it might alter the nature of human memory itself. A Domus Magazine design report from Palo Alto by Dan Hill. “It’s a simple design, with a deftness of touch in its elements, and as a form of […]

10 March 2012
Striving and Surviving: exploring the lives of women at the Base of the Pyramid

On International Women’s Day, the GSMA mWomen Programme released a study called “Striving and Surviving – Exploring the Lives of Women at the Base of the Pyramid,” reports MobileActive.org. Drawn from 2,500 interviews with women (aged 16-64 in both rural and urban areas) living on less that $2 a day in Egypt, India, Papua New […]

10 March 2012
Health and ethnography: don’t just ask, watch

When it comes to health, consumers’ complex and contradictory behaviour makes observational research highly valuable, says Ipsos Mori director Oliver Sweet. “Observation allows researchers to look at healthy behaviours that are often hard to articulate, such as the emotion attached to food, or when we are most likely to make changes to our lives. These […]

5 March 2012
Low2No featured in ARUP Design Yearbook 2011

The Design Yearbook 2011 of ARUP — the global firm of designers, planners, engineers, consultants and technical specialists that Experientia collaborated with on the Low2No project in Helsinki — is a gorgeous overview of the power of (sustainable) design in the firm’s recent work. Pages 70-71 of the book (38 in the pdf download) feature […]

5 March 2012
How to manufacture desire

Nir Eyal continues his article series on Techcrunch (see also “Habits are the new viral“) with a short essay on manufacturing desire. “Companies increasingly find that their economic value is a function of the strength of the habits they create. But as some companies are just waking up to this new reality, others are already […]

5 March 2012
Book: The Transition Companion

The Transition Companion: making your community more resilient in uncertain times by Rob Hopkins Chelsea Green Pub Co, November 2011 320 pages Abstract In 2008, the bestselling The Transition Handbook suggested a model for a community-led response to peak oil and climate change. Since then, the Transition idea has gone viral across the globe, from […]

5 March 2012
Book: The Power of Habit

The Power of Habit: Why We Do What We Do in Life and Business by Charles Duhigg Random House, February 2012 400 pages Abstract In The Power of Habit, award-winning New York Times business reporter Charles Duhigg takes us to the thrilling edge of scientific discoveries that explain why habits exist and how they can […]

5 March 2012
Life 2.0 supporting elderly people’s independent life

The Life 2.0 project is a EU funded project that aims at supporting elderly people’s independent life through a platform of geographical positioning and social networking services. The project, which involves 13 core partners in 5 European member states, started in November 2010 and is now starting a pilot phase in which such applications will […]

5 March 2012
That Windows 8 experience? Confusing. Confusing as hell

Trying out Windows 8 on the desktop gives a strange feeling, writes Matthew Baxter-Reynolds on The Guardian’s Technology Blog. There’s a solid update to Windows 7, and then there’s a strange interface which jumps context. Plus you can’t join a device to a domain? Whose idea was that? “Thing is, we have the same thing […]

3 March 2012
Do m-health tools really work? Testing the impact of mobile technology on maternal and child healthcare

MobileActive has posted an in-depth new case study that focuses on evaluating mobile health interventions. Written by Kate Otto, the case study looks at testing the efficacy of using mobile phones in health care in Ethiopia. A team of researchers from The World Bank and Addis Ababa University developed a mobile tool that enables rural […]

2 March 2012
Book: Wicked Problems – Problems Worth Solving

Austin Center for Design today published a new book focused on the role of design in social entrepreneurship. Titled Wicked Problems: Problems Worth Solving, the book is presented as a handbook for teaching, learning, and doing meaningful disruptive design work. The book includes an introduction to wicked problems, describing some of the challenges and opportunities […]

2 March 2012
The landscape of UX design in Asia

Daniel Szuc and Josephine Wong describe the current state of UX design in Asia: “As businesses in Asia in various domains look to how they can mature, differentiate and compete globally in their respective products and services, User Experience (UX) is gaining significant momentum. Management are curious as to what UX means and how it […]

2 March 2012
Connected Learning

Together with a committed group of colleagues and partners, cultural anthropologist Mimi Ito has been engaged in the MacArthur Foundation’s Digital Media and Learning Initiative to address the challenge of how new media can support highly engaged, geeked out, and self-directed forms of learning, but also how it can make this kind of learning available […]

1 March 2012
German divide between “digital natives” and “digital immigrants” is vast

The divide between “digital natives” and “digital immigrants” is vast, and a new study of Internet use in the land of Gutenberg finds that twice the number previously believed barely go online at all. “According to the study, so-called “Digital Natives” – mainly the young – feel safe on the Internet and assume responsibility for […]

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