putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
28 March 2012
An introduction to Lean

Laurence McCahill, design lead and co-founder of Spook Studio, explores for .net magazine the Lean Startup and Lean UX movements, which bring a groundbreaking approach to product development, and what it means for designers, developers and clients. “If there’s one thing the Japanese know a lot about, it’s effective car production. And that’s where the […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

28 March 2012
An introduction to Lean

Laurence McCahill, design lead and co-founder of Spook Studio, explores for .net magazine the Lean Startup and Lean UX movements, which bring a groundbreaking approach to product development, and what it means for designers, developers and clients. “If there’s one thing the Japanese know a lot about, it’s effective car production. And that’s where the […]

27 March 2012
Who, Where, How We Work: The Intersection of Culture, Workplace, and Social Media

What happens when designers & manufacturers discuss the workplace & social media? Dexigner reports that IIDA has published a whitepaper summary of the IIDA Industry Roundtable 15, focused on the changes in the industry, and in the world, their experience of the evolution of the workplace, and more importantly the way we work. The roundtable […]

27 March 2012
Technology can push our crazy buttons, rewire brains

Our tech saturation has reached such a critical point that some experts say it’s rewiring our brains. Research psychologist and computer educator Larry Rosen of California State University, Dominguez Hills, suggests that being so hyperconnected can make us behave as if we have real psychological disorders. In his new book iDisorder: Understanding Our Obsession With […]

27 March 2012
I’m being followed: how Google (and 104 other companies) are tracking us on the web

Who are these companies and what do they want from me? Alexis Madrigal’s voyage into the invisible business that funds the web. “This morning, if you opened your browser and went to NYTimes.com, an amazing thing happened in the milliseconds between your click and when the news about North Korea and James Murdoch appeared on […]

26 March 2012
Samsung criticised for lack of privacy protection on HD-TV’s

Samsung’s 2012 top-of-the-line plasmas and LED HDTVs offer new features never before available within a television including a built-in, internally wired HD camera, twin microphones, face tracking and speech recognition, writes HD Guru. While these features give you unprecedented control over an HDTV, the devices themselves, more similar than ever to a personal computer, may […]

26 March 2012
Desire engines

Nir Eyal’s third Techcrunch article on behavioural engineering, delves into the topic of “desire engines”. “Desire engines go beyond reinforcing behavior; they create habits, spurring users to act on their own, without the need for expensive external stimuli like advertising. Desire engines are at the heart of many of today’s most habit-forming technologies. Social media, […]

24 March 2012
mBCC Field Guide for Developing Mobile Behavior Change Communication Programs

The “mBCC Field Guide: A Resource for Developing Mobile Behavior Change Communication Programs,” is a new tool that helps users guide the design of mobile applications for health and provides insights about what works in mobile behavior change communication is now available. Compiled by Abt Associates, examines what is known about the power of mobile […]

21 March 2012
Futurescapes – imagining what the world will look like in 2025

FutureScapes, an open collaboration project by Sony and Forum for the Future, aims to bring together a range of expert thinkers, designers, futurologists, writers (including those from The Economist’s Intelligence Unit and Wired Magazine) and you – the public – to explore the opportunities and challenges of life in 2025, and to consider the potential […]

21 March 2012
Helsinki Street Eats: a book about everyday food

Helsinki Street Eats: a book about everyday food By Bryan Boyer and Dan Hill, with contributions from Ville Tikka, Nuppu Gävert, Tea Tonnov, and Kaarle Hurtig. Sitra / Low2No Street food describes systems of everyday life. In its sheer everydayness we discover attitudes to public space, cultural diversity, health, regulation and governance, our habits and […]

20 March 2012
Behavior Driven Design 101

Design is becoming an applied behavioral science, and your art school background is no longer sufficient, says Jason Hreha, behavior designer and UX advisor. “Fields like neuroscience are starting to come of age, and are beginning to give us insights into human decision making. Companies like Zynga are taking these academic findings and applying them […]

19 March 2012
Donald A. Norman and Roberto Verganti on incremental vs radical innovation

Donald A. Norman (of the Nielsen Norman Group) and Roberto Verganti (Politecnico di Milano) have jointly published a paper entitled “Incremental and Radical Innovation: Design Research versus Technology and Meaning Change“, based on a talk presented at the Designing Pleasurable Products and Interfaces conference in Milan, June 2011. Abstract We discuss the differences between incremental […]

19 March 2012
User experience vision for startups

In a TechCrunch guest post by Uzi Shmilovici, CEO and founder of Future Simple, outlines how he came to the conclusion that there’s nothing more important for a startup than the ability to clearly understand what it builds and then relentlessly focus on it – which he defines as the concept of a User Experience […]

19 March 2012
Four new chapters on interaction-design.org

Four new chapters of the interaction-design.org resource are now available: Requirements Engineering from an HCI Perspective by Alistair G. Sutcliffe The chapter is structured in six sections. In the section 13.1, the Requirements Engineering process is described. This is followed in section 13.2 by a review of scenario-based approaches which illustrate the convergence between Requirements […]

17 March 2012
BOOMERANG, death by gadget: the mobile phone

BOOMERANG, death by gadget : the mobile phone », a new kind of documentary presented by Diego Buñuel, March 21th , 8:55pm on CANAL+ BOOMERANG is a 90-minute French documentary that decodes a globalized world, a world in which our actions as consumers can have unsuspected consequences. This unique program combines in-depth reportage, investigation and […]

17 March 2012
The origins of futurism

Bruce Sterling, the celebrated science fiction writer and author of Tomorrow Now, explains why you don’t need to be clairvoyant to predict the future. The article is part of the Futurism series in Smithsonian Magazine. “The fifth and final method [to forecast the future] is the most effective of all. If individuals have never encountered […]

17 March 2012
An update on the use of e-readers in Africa

What does it take to introduce e-books and e-readers into communities in low income countries — and is this a good idea, asks Michael Trucano on EduTech, a World Bank blog on ICT in education. “Judging by the increasing number of inquiries we receive here at the World Bank on this topic, we are not […]

17 March 2012
On the relationship between socio-economic factors and cell phone usage

The ubiquitous presence of cell phones in emerging economies has brought about a wide range of cell phone-based services for low-income groups. Often times, the success of such technologies highly depends on its adaptation to the needs and habits of each social group. In an attempt to understand how cell phones are being used by […]

17 March 2012
Cognition and the intrinsic user experience

Over the past few years there’s been a lot of discussion around whether an experience can be designed. But it seems, writes Jordan Julien in UX Magazine, like everyone’s just getting hung up on semantics; an experience can be designed, but the user will always have the opportunity to experience it in a unique way. […]

17 March 2012
Exploring mobile-only Internet use (South Africa)

Exploring mobile-only Internet use: results of a training study in urban South Africa Using an ethnographic action research approach, the study by Jonathan Donner (Microsoft Research India) and Shikoh Gitau and Gary Marsden (University of Cape Town) explores the challenges, practices, and emergent framings of mobile-only Internet use in a resource-constrained setting. “We trained eight […]

17 March 2012
Meet the 2020 Chinese consumer

By 2020, Chinese consumers will join the ranks of the world’s choosiest and most sophisticated consumers. In the March 2012 report “Meet the 2020 Chinese Consumer” Yuval Atsmon, Max Magni, Lihua Li and Wenkan Liao of McKinsey China contemplate the profile of the Chinese consumer in 2020. “Most large, consumer-facing companies have long realized that […]

Show more articles