putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
10 February 2012
User Interface is the next battlefield in consumer electronics

User Interface (UI) is the next battlefield in consumer electronics and, as products mature, the race to differentiate based on the UI will accelerate. Rather than compare minor differences in features sets, consumers will increasingly make purchases based on ease of use and access of features. Specifically, when innovation in the core functionality of an […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

10 February 2012
User Interface is the next battlefield in consumer electronics

User Interface (UI) is the next battlefield in consumer electronics and, as products mature, the race to differentiate based on the UI will accelerate. Rather than compare minor differences in features sets, consumers will increasingly make purchases based on ease of use and access of features. Specifically, when innovation in the core functionality of an […]

6 February 2012
Interaction 12: Keynote by Anthony Dunne

Ciara Taylor was also at Interaction 12 in Dublin and reports on the keynote talk by Anthony Dunne for Core77. “Interaction design and designing interactions… are they the same concept? Anthony Dunne, partner at Dunne and Raby and professor at Royal College of Arts in London, gave a keynote at Interaction12 that began this discussion […]

6 February 2012
Interaction 12: Day Three

There was magic in the air on the final day of the Interactions 12 conference in Dublin, as a number of speakers drew the connections between magic and design, whether it be electric faeries, having childhood dreams of being a magician, or actually being one in a past professional life. Louise Taylor, Boon Chew and […]

5 February 2012
Information overload is not unique to Digital Age

It is a constant complaint: We’re choking on information. The flood of data on the Web has reached mind boggling proportions, and it shows no signs of stopping. But wait, says Harvard professor Ann Blair in an NPR radio program — this is not a new condition. It’s been part of the human experience for […]

5 February 2012
The human factor in service design

McKinsey’s John DeVine, Shyam Lal, and Michael Zea write that businesses ought to focus on the human side of customer service to make it psychologically savvy, economically sound, and easier to scale. “Some organizations are making strides in the design and delivery of services. By focusing more thoughtfully on the human side of customer service, […]

5 February 2012
Interactions 12: Day Two

Vicky Teinaki and Louise Taylor continue their coverage of the Interactions conference in Dublin. In this long article, they report on the presentations by Jonas Löwgren (School of Arts & Communication at Malmö University), Scott Nazarian (frog), Ariel Waldman (Spacehack.org), Dustin DiTomasso (Mad*Pow), Julie Baher (Citrix), Jonathan Rez (Seren Partners), Sami Niemalä (Nordkapp), Rachel Bolton-Nasir […]

3 February 2012
Interactions 12: Day One

Dublin — and even its Lord Mayor — welcomed a record 750 attendees to the opening of Interaction 12. The day would unfold with Hitchcock, healthcare, and hearing the question ‘what if?’. Vicky Teinaki and Louise Taylor report on the presentations by Luke Williams (frog design), August de los Reyes (Samsung UX Centre), Mike Lemmon […]

3 February 2012
Ethnography of mobile phone use in remote Mexican village

Tricia Wang of UCSD’s Department of Sociology and Barry Brown of the Mobile Life VINN Excellence Center Stockholm presented the paper “Ethnography of the telephone: Changing uses of communication technology in village life” at MobileHCI 2011. Abstract While mobile HCI has encompassed a range of devices and systems, telephone calls on cellphones remain the most […]

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