putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
25 January 2012
Inclusive Design – a people centered strategy for innovation

The Norwegian Design Council has published a new resource site about inclusive design, to inform and communicate how this approach can be used as a strategy for innovation and development of more user-friendly products and services for the mainstream market. Note also that the Council will be organising the European Business Workshops on Inclusive Design […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 January 2012
Inclusive Design – a people centered strategy for innovation

The Norwegian Design Council has published a new resource site about inclusive design, to inform and communicate how this approach can be used as a strategy for innovation and development of more user-friendly products and services for the mainstream market. Note also that the Council will be organising the European Business Workshops on Inclusive Design […]

25 January 2012
The ethnography of robots

Heather Ford spoke with Stuart Geiger, PhD student at the UC Berkeley School of Information, about his emerging ideas about the ethnography of robots. “Not the ethnography of robotics (e.g. examining the humans who design, build, program, and otherwise interact with robots, which I and others have been doing),” wrote Geiger, “but the ways in […]

25 January 2012
Does corporate ethnography suck?

In this first piece, Sam Ladner examines the different temporal conceptions of ethnographic fieldwork in industry and academia: “Academics frequently criticize corporate ethnography simply as “too short.” But this is just as shallow an insight as is the idea that culture=consumerism. Academics, of all people, should know that culture drives practice. The rapid pace of […]

25 January 2012
State of Interaction Design: Diverging, by David Malouf

In anticipation of the upcoming IxDA Interaction12 Conference taking place in Dublin, Ireland February 1–4, Core77 is bringing us a preview of this year’s event, including this guest post by David Malouf, professor of Interaction Design in the Industrial Design Department at the Savannah College of Art and Design. “In the last year IxD, as […]

25 January 2012
The shift from watching TV to experiencing TV

As more and more devices in your home get connected to the Internet, the user experience becomes increasingly important. The people at ReadWriteWeb announce that over the coming months they will be exploring the world of User Experience design, by interviewing UX experts and reviewing products that get it right – and some that get […]

25 January 2012
The city as interface. Digital media and the urban public sphere

On 23 January 2012, Martijn de Waal defended his Ph.D. thesis ‘The city as interface’ at the Philosophy Department of the University of Groningen. Abstract: The main concern of the study ‘The City as Interface’ is the future of the urban public sphere. It investigates various scenarios that describe how the rise of digital and […]

25 January 2012
The psychology of persuasion

All human societies are alive with the battle for influence. Every single day each of us is subject to innumerable persuasion attempts from corporations, interest groups, political parties and other organisations. Each trying to persuade us that their product, idea or innovation is what we should buy, believe in or vote for. In our personal […]

25 January 2012
Business ethnography as a key strategy for international brands

Two interesting posts by Danish photographer and visual ethnographer Jacob Langvad Nilsson: Business ethnography as a key strategy for international brands When penetrating new markets, two critical mistakes seem to repeat themselves. The first mistake involves thinking that because it is already a big and recognizable brand, its potential consumers will be overwhelmingly impressed when […]

25 January 2012
Book: Applying Anthropology in the Global Village

Applying Anthropology in the Global Village Edited by Christina Wasson, Mary Odell Butler and Jacqueline Copeland-Carson Left Coast Press – November 2011 – 326 pp. Hardback (978-1-61132-085-5) Paperback (978-1-61132-086-2) The realities of the globalized world have revolutionized traditional concepts of culture, community, and identity—so how do applied social scientists use complicated, fluid new ideas such […]

13 January 2012
Affective computing

Chapter twelve of the interaction-design.org resource is now available in preview. It deals with what HCI specialists call ‘affective computing’ and was written by Kristina Höök, professor in Human-Machine Interaction at Stockholm University. As Human-Computer Interaction (HCI) and Interaction Design moved from designing and evaluating work-oriented applications towards dealing with leisure-oriented applications, such as games, […]

13 January 2012
Jan Chipchase gets asked critical questions and responds

During the Pop!Tech conference, well known design researcher Jan Chipchase gave a talk about his research work. In the panel session an audience member asked two questions relating to personal motivations of doing this kind of research and whether anyone has the moral right to extract knowledge from a community for corporate gain: – What […]

12 January 2012
Elizabeth Churchill on emotion

Elizabeth Churchill, Principal Research Scientist at Yahoo! Research, was the speaker at the October 2011 Creative Mornings event in San Francisco. In her talk she discussed how we hide, reveal and misinterpret emotion online and off. Watch video (30 min)

12 January 2012
Tapping social networks for design research recruiting, by Jan Chipchase

Jan Chipchase thinks that 80 to 90% of current recruiting for design research/ethnographic studies (excluding focus groups) that is currently placed through recruiting agencies could from a skill and work-flow perspective, be carried out in-house through a clever use of social networks. “For researchers this means learning new skills: maintaining an online identity that is […]

2 January 2012
AI will change our relationship with tech

Genevieve Bell, interaction and experience research director at Intel Labs, has published a guest post on the BBC website on how artificial intelligence will change our relationship with tech. “I think in 2012 we will start to see signs of change in our relationships with devices. Here I do not just mean more forms of […]

2 January 2012
More than money

It’s increasingly clear that we live in collaborative times. Many of the most interesting innovations of recent years have at their heart ideas of sharing, bartering, lending, trading, renting, gifting, exchanging or swapping. These are age-old concepts being reinvented through network technologies and a cultural shift driven by the more civic minded millennial generation. The […]

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