putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
28 October 2011
Book: Putting people back at the heart of cities

The Lure of the City: From Slums to Suburbs [Paperback] Edited by Austin Williams and Alastair Donald Pluto Press, September 2011 224 pages Review by Spiked: A new collection of essays challenges both pessimists who see urbanisation as a human disaster and eco-footprint obsessives who want to corral as many people into towns as possible. […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

28 October 2011
Book: Putting people back at the heart of cities

The Lure of the City: From Slums to Suburbs [Paperback] Edited by Austin Williams and Alastair Donald Pluto Press, September 2011 224 pages Review by Spiked: A new collection of essays challenges both pessimists who see urbanisation as a human disaster and eco-footprint obsessives who want to corral as many people into towns as possible. […]

28 October 2011
Why Microsoft’s vision of the future is dead on arrival

A viral clip produced by Microsoft is–like almost every video on this subject–amazingly polished. It’s also inane and completely lifeless, says FastCo Design. “Futuristic interfaces are supposed to solve problems and make life easier. What good are they–besides being eye candy–if the future around them is picture-perfect already? The Microsoft video takes that conceit of […]

28 October 2011
Smartphones find niche in human behaviour tests

Researchers are using innovative tools to perform psychological experiments a lot faster than they used to. Experts believe the number of smartphone users worldwide will top the 1 billion mark by 2013. Now an international team of scientists has taken advantage of smartphone technology to examine the mental processes involved in how humans remember, think, […]

28 October 2011
BlackBerry Future Visions

Research in Motion seems to have commissioned a pair of videos envisioning portable technology in the not-so-distant future, writes PocketNow: specifically, they focus on interactions among employees, or between employees and customers, and how portable devices play a role in their day-to-day lives. Chris Velazco on TechCrunch calls it “a refined extension of what we […]

28 October 2011
Design and the social sector: an annotated bibliography

This bibliography – now published on Change Observer – was initiatied in early 2011 as an independent study project by Courtney Drake, a graudate student at the Yale University School of Management. It overlaps with William Drenttel’s work as a senior faculty fellow at Yale SOM, where Design and Social Innovation Case Studies are published. […]

26 October 2011
Energy consumption in the home

The Danish Alexandra Institute (see also previous post) published in 2009 an anthropological user study of needs, motivations and barriers in relation to energy consumption in the home. It was part of the MCHA project (Minimum Configuration – Home Automation) that focused on IT solutions that help to optimise and reduce energy consumption in homes. […]

26 October 2011
The Internet of Things comic book

The Danish Alexandra Institute has just released a comic book called “Inspiring the Internet of Things,” which explains the benefits of networking everyday objects – as well as the ethical issues – through 15 illustrated scenarios. The PDF version is available for free download. “We need a new medium to com- municate the idea of […]

25 October 2011
Audio of EPIC 2011 presentations – keynotes by Dubberly and Sterling

The organisers of the Ethnographic Praxis in Industry (EPIC 2011) conference have posted audio of the keynotes and most of the presentations. The conference took place in Boulder, Colorado on 18-21 September. Keynotes Opening keynote: On models Hugh Dubberly, founder of Dubberly Design Office Closing keynote: On radical evolution Bruce Sterling, writer, provocateur, futurist, design […]

25 October 2011
Want to create a great product? First, forget “user friendliness”

User-friendliness is the inevitable result of a smart design approach, not the starting point. Robert Hoekman, Jr lists three criteria to help you develop a useful design brief that will ultimately yield a great product. “User-friendliness is a result, not a tactic. Intuitiveness is a quality, not an approach. Neither term is tangible enough as […]

25 October 2011
Intentional environments: designing a culture of co-creation

Elements such as social dynamics, communication styles, and creative inspiration deeply affect our experience of work and what we create. While most of us don’t have the authority to change the architecture of our work places, we do have the power to affect the conditions we work within, argues Teresa Brazen. We can, she says, […]

25 October 2011
Games, Life and Utopia conference

Games, Life and Utopia is a half-day event in Pottsdam, Germany on 11 November, that is all about gamification, serious games, learning and play. It’s a conference for service and interaction designers, for social activists, for artists, for developers and geeks, and of course for gamers. “Gamification has garnered a lot of attention in recent […]

20 October 2011
Philips launches ‘Microbial Home’ new forward looking design concepts

Today Philips presented its latest forward looking design project ‘Microbial Home’, which includes a group of design concepts that represent an innovative and sustainable approach to energy, waste, lighting, food preservation, cleaning, grooming, and human waste management. The Microbial Home project is a proposal for an integrated cyclical ecosystem where each function’s output is another’s […]

20 October 2011
Google’s ethnographic studies on device use

In a long interview, Matias Duarte, Android’s head of user experience, explains how Google conducted deep user ethnographic studies to understand how people were using their smartphones and other devices. What is the soul of the new machine? This isn’t a design or product question. It’s a philosophical question. What is this thing? What is […]

20 October 2011
Metamemory and the user experience

When people expect to be able to access information in the future, they tend to have reduced memory for the actual information, but enhanced memory for where to find the information. A feature article on UX Magazine: “Researchers found that when we expect to be able to access information in the future, we tend to […]

20 October 2011
Cadillac User Experience (CUE)

Last week, Cadillac launched its new “CUE” vehicle infotainment system. The name is an acronym that stands for Cadillac User Experience — the company’s refined and expanded approach to connected vehicles. Electronista took an early look at the new system before it arrives in production vehicles. “Most of the individual features in the CUE system […]

20 October 2011
The psychology of UX

When UX designer Vanessa Carey read Susan Weinschenk’s article “The Psychologist’s View of UX Design” (published in UXMag last year), she decided to explore each of Susan’s ten points in more detail. “I will break down Susan’s post and further explain my understanding of each of her ten points and what this has meant to […]

18 October 2011
The rise of cross-channel UX design

“Seamless, cross-channel experiences are the way of the future, as technology fades into the background and the personal, physical, and social context determine the methods we use to interact with information,” writes Tyler Tate on UX Matters. But, he says, “this isn’t a problem for the distant future; designing effective cross-channel experiences is a problem […]

17 October 2011
Data visualisation: in defence of bad graphics

Simon Rogers asks on The Guardian’s DataBlog if there is a backlash gathering steam against web data visualisations. “There has definitely been a shift. A few years ago, the only free data visualisation tools were clunky things that could barely produce a decent line chart, so the explosion in people just getting on and doing […]

17 October 2011
Service design, the most important term you haven’t heard of

James Rock, the managing director and chief business designer for Cultivar Consulting Limited, a business and services design consultancy, talks about service design, its benefits and why it’s important for your business. “Service design is a relatively new discipline that asks some fundamental questions: What should the customer experience be like? What should the employee […]

16 October 2011
Consumer futures 2020 scenarios

Sainsbury’s, Unilever and Forum for the Future have jointly produced Consumer Futures 2020 as a practical tool to help organisations throughout the global consumer goods industry to prepare for the future. The project explores how consumer expectations and behaviour will change, allowing these brands to use these new insights to take the lead in driving […]

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