putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
17 September 2011
Book: In Studio – Recipes for Systemic Change

In Studio: Recipes for Systemic Change by Bryan Boyer, Justin W. Cook, Marco Steinberg Helsinki Design Lab (HDL) / Sitra 2011, 337 pages > Free download > Blog post This book explores the HDL Studio Model, a unique way of bringing together the right people, a carefully framed problem, a supportive place, and an open-ended […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

17 September 2011
Book: In Studio – Recipes for Systemic Change

In Studio: Recipes for Systemic Change by Bryan Boyer, Justin W. Cook, Marco Steinberg Helsinki Design Lab (HDL) / Sitra 2011, 337 pages > Free download > Blog post This book explores the HDL Studio Model, a unique way of bringing together the right people, a carefully framed problem, a supportive place, and an open-ended […]

17 September 2011
How tech is changing the museum experience

Museums are exploring digital and mobile technologies to enhance visitor experience. Initiatives go beyond technology within exhibits and installations, but also include more pervasive uses of tech to create interactive experiences for visitors throughout a museum, as well as remote experiences for those who cannot get there. In this article on Mashable, Aliza Sherman highlights […]

13 September 2011
Dan Lockton on how architecture and urbanism can be used to influence behaviour

Dan Lockton is continuing publishing extracts from his Brunel University Ph.D thesis ‘Design with Intent: A design pattern toolkit for environmental & social behaviour change’ as blog posts. While the first post dealt with the importance of behaviourism in design for behavioural change, the second one focuses on how architecture can be used to influence […]

13 September 2011
What’s different about customer experience in financial services?

When we talk about customer or user experience in the financial services arena, what do we actually mean? The understanding of banks and banking is not a straightforward concept, and there are different types of banks out there which serve different purposes for different audiences. To pick apart some of the layers of customer experience […]

9 September 2011
What does it mean to design public services?

Design thinking and techniques can help create radical innovations needed to meet the challenges facing local communities and services, says Philip Colligan, executive director of Nesta‘s public services lab. “What we’re now learning is that there are low-cost and low-risk ways to apply design techniques like prototyping to innovation for even the most sensitive of […]

9 September 2011
Design ethnography field guide by Helsinki Design Lab

An essential part of any design activity is understanding the context one is working in, particularly the social context. Eventually when proposals are made, these too must be measured by their likely impact on the people who will use and live with them. The Helsinki Design Lab (an entity within Sitra, the Finnish Innovation Fund) […]

9 September 2011
Marko Ahtisaari: Patterns of Human Interaction (the Nokia N9 design video)

Marko Ahtisaari is the global head of Nokia’s design unit, and he is responsible for Nokia’s product and user experience design. During Copenhagen Design Week, Marko shared Nokia’s thoughts on how design will shape and influence the patterns of human interaction in the future at a Nokia event at Bella Sky Hotel. He then discussed […]

7 September 2011
Stanford U: Introduction to human-computer interaction design

Through Stanford University lectures and a project, coordinated by Scott Klemmer, learn the fundamentals of human-computer interaction and design thinking. The setting for the course is mobile web applications. 43 video sessions in all.

2 September 2011
Ethnographic analysis to better address challenges in developing countries

  Dr. Kusum Gopal, an anthropologist who has served as a United Nations (UN) Expert and Technical Advisor to government agencies, speaks to The Chronicle on challenges facing developing countries and offers solutions. Q: You mention Ethnographic analysis – what do you mean by that? The Ethnographic method is scientific, integrating both qualitative and quantitative […]

1 September 2011
Human plus Machine

In the next ten years, smart machines will enter virtually every domain of our lives, including assisting doctors during surgery, fighting on battlefields, building things in factories, and assisting in classrooms, nursing homes, and offices. As machines augment and replace humans in various tasks, their largest impact may be less obvious: their presence among us […]

1 September 2011
New interface design at the New York Times R&D Lab

Megan Garber of the Nieman Journalism Lab recently visited the New York Times R&D Lab and updates us on the latest interface developments there. The New York Times imagines the kitchen table of the future August 30, 2011 The Times Co.’s R&D Lab is betting breakfast will be less about sharing out newsprint and more […]

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