putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
17 July 2011
Izmo Summer School 2011 – Public Spaces in the City – Torino, Italy

Izmo, the Italian association focused on participatory process, local development, architecture, design and ICT, organizes an International Summer School in Torino from September 5th to 14th 2011 that proposes the public space as its theme. The course is aimed at students, graduates, professionals and anyone interested in the issue of public space and urban regeneration. […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

17 July 2011
Izmo Summer School 2011 – Public Spaces in the City – Torino, Italy

Izmo, the Italian association focused on participatory process, local development, architecture, design and ICT, organizes an International Summer School in Torino from September 5th to 14th 2011 that proposes the public space as its theme. The course is aimed at students, graduates, professionals and anyone interested in the issue of public space and urban regeneration. […]

17 July 2011
New RSA Journal out

The Summer 2011 edition of the RSA Journal explores the relationship between business and social change. Brand values As the social, political and commercial spheres become more intertwined, firms are increasingly finding incentives to look beyond the bottom line. Colin Crouch explores the strong moral and commercial case for corporations to contribute to social good. […]

17 July 2011
Smartphones could mean end of web

The proliferation of powerful mobile phones could see control of the internet pass into the hands of corporations, positions John Naughton in The Observer today. “We are on the slippery slope towards a much more controlled, less open, internet. If these trends continue, then it won’t be all that long before a significant proportion of […]

16 July 2011
Exploring the shift In search behaviors with Microsoft’s Jacquelyn Krones

Jacquelyn Krones, a Senior Product Manager from Microsoft, is in charge of an ongoing ethnographic research project on understanding search behavior. “I would say the other big insight for us was around knowledge creation, which is also called “sense-making” in the information science academic discipline. We have really seen a shift over the past several […]

16 July 2011
User experience design principles

During the conference “An Event Apart” (AEA) in Boston, UX designer Whitney Hess gave a talk entitled “Create design principles and use them to establish a philosophy for the user experience.” Hess wants to create universal principals for user experience to communicate a shared understanding amongst team members and customers and to create a basis […]

16 July 2011
Interaction designers convene in Florence

Greg Williams reports in Wired UK on the recent Frontiers of Interaction conference in Florence, Italy. “Few people need an excuse to spend time in Florence, so it speaks volumes for the organisers of Frontiers of Interaction, a two-day gathering focused on design and digital interaction, that they attracted a strong enough line-up to draw […]

16 July 2011
The difference (and relationship) between usability and user experience

In a blog post, Justin Mifsud discuss the terms usability and user experience, highlighting their differences and more importantly the relationship that exists between them. “Usability is a narrower concept than user experience since it only focuses on goal achievement when using a web site. By contrast, user experience is a “consequence of the presentation, […]

16 July 2011
How technology makes us better social beings

Sociologist Keith Hampton (University of Pennsylvania) believes technology and social networking affect our lives in some very positive ways “There has been a great deal of speculation about the impact of social networking site use on people’s social lives, and much of it has centered on the possibility that these sites are hurting users’ relationships […]

16 July 2011
Study finds that memory works differently in the age of Google

The rise of Internet search engines like Google has changed the way our brain remembers information, according to research by Columbia University psychologist Betsy Sparrow published July 14 in Science. “Since the advent of search engines, we are reorganizing the way we remember things,” said Sparrow. “Our brains rely on the Internet for memory in […]

16 July 2011
Technology and moral panic

Why is it that some technologies cause moral panic and others don’t? Why was the introduction of electricity seen as a terrible thing, while nobody cared much about the fountain pen? According to Genevieve Bell, the director of Intel Corporation’s Interaction and Experience Research, we have had moral panic over new technology for pretty well […]

13 July 2011
UX and the design of news at BBC World Service

Tammy Gur, Head of Design, BBC World Service Future Media, explains the work of the BBC’s user experience and design team which designs and develops news sites for the web and mobile devices in 27 languages, catering for audiences across world. “I liken the design of a news site to that of the Japanese Bento […]

13 July 2011
A wearable wristband to track health, fight obesity

Jawbone announces Up, a wearable wristband to track health, fight obesity. A combination of a sensor-infused wristband and a smartphone app will provide nudges for healthier living, based on your behavior. “Just an hour ago on stage at TED Global, Jawbone announced the grand project they’ve been quietly working on for years: A wearable band […]

13 July 2011
Why UX practitioners should join the Government 2.0 movement

  One of the most important relationships people have is with government. Cyd Harrell explores what this means for the user experience community. “One of the most important relationships people have is with government. Whether at a local or national level, citizens interact with their governments in myriad ways, and these days those touchpoints increasingly […]

13 July 2011
New handset, new life

The Mobile Work Life Project is a Ryerson university-based research project funded by the Canadian Social Science and Humanities Research Council. Its aim is to add to our current understanding of the now-ubiquitous use of mobile devices like smartphones and tablets. The project is primarily an ethnographic investigation, taking an anthropological approach to understanding these […]

11 July 2011
Red Hat sees user collaboration as the wave of the future

Jim Whitehurst, chief executive and president of Red Hat Inc., the only publicly traded open-source software company, sees user collaboration as the wave of the future, not only for technology companies but for the business world at large. Mr. Whitehurst spoke to The Wall Street Journal’s Alexandra Wexler about the challenges of changing China’s computing […]

10 July 2011
Service design, a strong strategy for local authorities

Design Flanders [“Design Vlaanderen”] and the Association of Flemish Cities and Municipalities (both in Belgium) have just published a bilingual Dutch-English booklet entitled “Service design, a strong strategy for local authorities” [Dutch title: “Service design, een sterke strategie voor het lokale bestuur”] – based on a seminar in Antwerp on 7 December 2010. Abstract Eighty-five […]

10 July 2011
Inside Google’s User Experience Lab

Smashing Magazine author Dan Redding interviewed Marcin Wichary, Senior User Experience Designer at Google. “Marcin Wichary’s fascination with the relationship between humans and machines began at an early age. As a boy in Poland, he was mesmerized by the interaction between arcade patrons and the video games they played. Years later, Marcin would help shape […]

10 July 2011
Social Circles – the beginning of the intelligent social interface?

Usability consultant Frank Spillers writes that he the recent release of Google’s social circles (part of the new ‘Google +’ social network) constitutes a social interface that accounts for real-world considerations. “Social circles are an approach to privacy user experience that takes us a step closer to the main point of social networking: To let […]

10 July 2011
Smart Design’s Femme Den series on gender and design

Smart Design’s think tank presents an ongoing discussion of how gender should be included in good design – all published in a new series on Fast Company. The Femme Den started thinking about gender and design five years ago as an expansion of Smart Design’s commitment to understanding people. Introduction Smart Design’s think tank presents […]

7 July 2011
Let’s go ‘social shopping’

Jane Wakefield, BBC technology reporter, explores how the social experience of real shopping can help improve web retail, and how the online social shopping experience could become yet another threat to the high street. “Offline retailers have long held that online shopping will never replace a visit to the shops because sitting at a computer […]

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