putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
29 July 2011
Review: Paul Dourish & Genevieve Bell – Divining a digital future (2011)

Michiel De Lange has published a very long and somewhat critical review of the book Divining a Digital Future: Mess and Mythology in Ubiquitous Computing by Paul Dourish and Genevieve Bell. “In Divining a Digital Future D&B reiterate many arguments made in earlier work, provide them with more flesh, and formulate some future directions for […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

29 July 2011
Review: Paul Dourish & Genevieve Bell – Divining a digital future (2011)

Michiel De Lange has published a very long and somewhat critical review of the book Divining a Digital Future: Mess and Mythology in Ubiquitous Computing by Paul Dourish and Genevieve Bell. “In Divining a Digital Future D&B reiterate many arguments made in earlier work, provide them with more flesh, and formulate some future directions for […]

29 July 2011
Good mobile experiences unfold and progressively reveal their nature

Successful PC and mobile experiences are built on fundamentally different conceptual models and leverage different psychological functions of the user, argues Rachel Hinman. Understanding these differences will help you create better experiences for both contexts. She delves into the matter in a longer article that acts as a preview for her forthcoming Rosenfeld Media book […]

29 July 2011
Art that interacts if you interface

The New York Times reviews Paola Antonelli’s “Talk to Me” show at the Museum of Modern Art. “At its best “Talk to Me” makes you aware of how our relationship to design has become more emotional and intuitive. Ms. Antonelli points out that “we now expect objects to communicate, a cultural shift made evident when […]

29 July 2011
Digital fluency: empowering all students

Liz Losh writes on DMLCentral on an inclusive and interdisciplinary approach to “digital literacy” that is more in keeping with the latest thinking about “digital fluency” in the field “Although “digital literacy” is often a phrase associated with programs that have utopian pedagogical visions, it also can become a term attached to rigid curricular requirements, […]

28 July 2011
Are we becoming too analytical?

Or, why did Google PowerMeter fail? In his latest post, James Landay questions whether over-analysis of data gets in the way of designing a product that truly understands the needs of its users. He provides several examples of when the data needs trumped design and user needs, which then results in “Product Failure Due to […]

27 July 2011
Design for Social Innovation: an interview with Ezio Manzini

Ezio Manzini is an Italian design strategist, one of the world’s leading experts on sustainable design, author of numerous design books, professor of Industrial Design at Milan Polytechnic, and founder of the DESIS (Design for Social Innovation towards Sustainability) network of university-based design labs. His work over the past 30 years in sustainability and social […]

27 July 2011
The UX of learning

Learning is a complex process with distinct stages, each with corresponding tasks and emotions. Understanding how users learn can help us design experiences that support the user throughout the entire process. “Most websites invest the majority of their effort into streamlining the very last stage of this process: the action phase. It’s understandable: businesses make […]

27 July 2011
The future of learning

New research findings from a global study of education systems suggest that the promise of a hi-tech, high-skills, high-wage future for kids is a fantasy. Does digital media and learning offer a better future, asks Ben Williamson on DMLCentral. “Since the 1980s there has been an increasing emphasis on educating individuals who are able to […]

27 July 2011
Jakob Nielsen report on intranet portals

  Jakob Nielsen has published a new report with 19 new case studies of enterprise portals. It finds slow growth in new features. The focus is instead on robust integration and formalizing governance. “The headline for our last intranet portal study was “Enterprise Portals Are Popping.” Now, 3 years later, we revisited this space with […]

24 July 2011
Online security for regular people is a disaster

Online security for regular people like you and me is a disaster. It’s a killer app waiting to be designed. When you have a smartphone with some apps and a computer, you easily have to manage 30 to 50 sites and apps that require passwords. And the experience of this is highly non-human-centered. It all […]

23 July 2011
Ten Ways to Redesign Design Competitions

John Thackara has been a juror on a series of sustainability and design competitions recently. And he has become a bit frustrated. Most of them, he says, miss their tremendous potential of stimulating fresh thinking, posing new questions, exploring new solutions, starting new conversations, bringing positive energy, fostering connections between people, and motivating diverse group […]

23 July 2011
UI Design: an all-American product that’s changing the world

Rob Tannen argues that user interface design is the most original and influential design coming out of the United States today. “It is the emphasis on user-centered design that has made American interface design so successful and difficult to replicate or export outside of the United States.” Read article

20 July 2011
Detroit copies Torino’s public markets to support its regeneration

(English translation of article published yesterday in La Stampa newspaper – author Andrea Rossi): Michigan delegation between the cabbages and the red peppers Who would have thought that the regeneration of a city can start from a market stand that sells fruits and vegetables, or clothes? But it’s true: one of the pillars that Detroit […]

19 July 2011
Report published on Behaviour Change

The main conclusion of the Behaviour Change report, published today by the UK House of Lords Science and Technology Sub-Committee, is that ‘nudging’ on its own is unlikely to be successful in changing the population’s behaviour. The report – the culmination of a year-long investigation into the way the Government tries to influence people’s behaviour […]

19 July 2011
‘Aggravating’ MyFord Touch sends Ford plummeting in quality survey

Interestingly, the badly designed user interface of the in-car telematics system was the primary gripe among Ford and Lincoln owners and lessees in the latest J.D. Power survey. “After steady year-on-year improvement, Ford has plunged from fifth position in 2010 to 23rd in the 2011 Initial Quality Study released by J.D. Power & Associates on […]

19 July 2011
Beyond the cubicle

Allison Arieff talks in her New York Times Opinionator blog about the design of work. Paraphrasing Nathan Shedroff, she states that furniture is not the problem. Instead, she says, “design itself is the problem because it is being used to solve the wrong ones — despite its best intentions.” “The Journal had asked a handful […]

19 July 2011
Design and behaviourism: a brief review

Dan Lockton is publishing extracts from his Brunel University Ph.D thesis ‘Design with Intent: A design pattern toolkit for environmental & social behaviour change’ as blog posts over the next few weeks. The first post deals with the importance of behaviourism in design for behavioural change, summarised in these eight bullets: Behaviourism is no longer […]

18 July 2011
CHI Sparks conference – keynote videos

On June 23, CHI Netherlands organised Chi Sparks, its bi-annual conference, and the keynote videos are now available. The theme of this year’s Chi Sparks conference was ‘HCI research, innovation and implementation’, and more in particular the very important contributions that good HCI research makes in realizing successful, innovative, new products or services that have […]

17 July 2011
Talk to Me – or interaction design as script writing

In her New York Times review of Talk to Me (online journal), the latest exhibition by Paola Antonelli at the MoMA, Alice Rawsthorn describes what could be considered the essence of interaction design: “Digital technology is enabling objects to become so complex and powerful that we now expect to interact with them. If you hand […]

17 July 2011
European museums and libraries in/of the age of migration

MeLa – European Museums and Libraries in/of the Age of Migrations – is a brand new four-year research project, funded by the European Commission under the Seventh Framework Programme, which aims to delineate new approaches for museums and libraries in a context characterized by the continuous migration of people and ideas. Its main objectives are […]

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