putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
14 June 2011
Experientia vince il Premio Nazionale per l’Innovazione nei Servizi

Experientia vince la terza edizione del Premio Nazionale per l’Innovazione nei Servizi, istituito dal Governo Italiano e Confcommercio-Imprese per l’Italia. Il Presidente della Repubblica Giorgio Napolitano consegna il premio.  Roma, martedì 14 giugno 2011 Oggi il Presidente della Repubblica Italiana Giorgio Napolitano ha insignito Experientia Srl del prestigioso Premio Nazionale per l’Innovazione nei Servizi per […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

14 June 2011
Experientia vince il Premio Nazionale per l’Innovazione nei Servizi

Experientia vince la terza edizione del Premio Nazionale per l’Innovazione nei Servizi, istituito dal Governo Italiano e Confcommercio-Imprese per l’Italia. Il Presidente della Repubblica Giorgio Napolitano consegna il premio.  Roma, martedì 14 giugno 2011 Oggi il Presidente della Repubblica Italiana Giorgio Napolitano ha insignito Experientia Srl del prestigioso Premio Nazionale per l’Innovazione nei Servizi per […]

9 June 2011
David Report: Closed Wallets, Closed Minds

We are increasingly suffering from consumption fatigue, but brands and designers have yet to acknowledge the fact, reckons David Carlson in Closed Wallets, Closed Minds, the latest issue of the David Report. Brands must either get used to the idea of a world in which we buy less, which will at least test theories that […]

9 June 2011
Pamphlet: The Internet of People for a Post-Oil World

The Internet of People for a Post-Oil World Christian Nold and Rob van Kranenburg Paperback, 67 pages The Architectural League of New York In Situated Technologies Pamphlets 8, Christian Nold and Rob van Kranenburg articulate the foundations of a future manifesto for an Internet of Things in the public interest. Nold and Kranenburg propose tangible […]

8 June 2011
WHO report on mHealth

The World Health Organisation has just issued a major (free) report on mHealth, entitled “mHealth: New horizons for health through mobile technologies“. Abstract Only five years ago who would have imagined that today a woman in sub-Saharan Africa could use a mobile phone to access health information essential to bringing her pregnancy safely to term? […]

6 June 2011
The future of money in a webbed-up world

Digital cash and online markets have the potential to loosen governments’ grip on the currency that makes the economy go round. In this special report the New Scientist examines how this could change money forever. Editorial – Back to a networked world The internet is changing our relationship with money for the better. Virtual cash […]

4 June 2011
The wisdom and foolishness of crowds

Experiments suggest that wisdom of the crowd can be countered by too much communication within that crowd. “The wisdom of crowds turns out to be an incredibly fragile phenomenon. It doesn’t take much for the smart group to become a dumb herd. Worse, a new study by Swiss scientists suggests that the interconnectedness of modern […]

4 June 2011
Patients want more user-friendly medical devices

Cambridge Consultants released the findings of a study which examines how device usability impacts patient acceptance, dosage compliance and ultimately health outcomes. Looking at the role lifestyle factors and device features play in patient compliance for drug and device combination products, the research supports the idea that pharmaceutical companies could improve the market share of […]

3 June 2011
Internet of things blurs the line between bits and atoms

In the past few months, companies ranging from giants such as Google to small start-ups have been touting the possibility of interconnecting people and objects – lightbulbs, fridges, cars, buildings – to create an internet of things. Science and technology reporter Katia Moskvitch reports for BBC News. Read article

2 June 2011
Digital You: a NESTA discussion on telepresence

Digital You was an early morning discussion in London, organised by NESTA, that looked at telepresence and the psychology of electronic communications. NESTA is the UK’s National Endowment for Science, Technology and the Arts – an independent body with a mission to make the UK more innovative. The event, which was chaired by NESTA’s Rachel […]

2 June 2011
Is car sharing the future of the automobile industry?

As much as the car chieftains of Detroit try to fight it, America is slowly but surely turning away from the concept of car ownership. Instead, hundreds of thousands of Americans are choosing to share their cars by the hour and by the day – especially in densely-packed urban areas, where the total cost of […]

2 June 2011
Five similarities between collaborative consumption and open-source technology

Tim Hyer, the founder of Rentcycle (an online rental marketplace for those looking to share access rather than retain ownership), was hugely inspired by his previous experience at Red Hat, the open source technology company, and reflects on the shared principles between open-source technology and the collaborative consumption movement. In this article he outlines five […]

1 June 2011
Designing Pleasurable Products and Interfaces conference

DPPI 11, the 5th conference on Designing Pleasurable Products and Interfaces, will take place in Milan at the end of this month, with leading roles for two Experientia partners: Mark Vanderbeeken will act as co-chair of the user-centred design track while Jan-Christoph Zoels will be part of a roundtable discussion. The conference will take place […]

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