putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
27 May 2011
The future of the TV experience

The second global edition of BLINK, a quarterly media industry magazine published by media agency MediaCom, looks into the future of TV. The 48 page magazine contains insights from experts from around the globe on how TV is changing in the digital age. What does the future hold for channels such as Video on Demand? […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

27 May 2011
The future of the TV experience

The second global edition of BLINK, a quarterly media industry magazine published by media agency MediaCom, looks into the future of TV. The 48 page magazine contains insights from experts from around the globe on how TV is changing in the digital age. What does the future hold for channels such as Video on Demand? […]

27 May 2011
Book: The Internet of Elsewhere

The Internet of Elsewhere: The Emergent Effects of a Wired World by Cyrus Farivar Rutgers University Press May 2011 Abstract Through the lens of culture, The Internet of Elsewhere looks at the role of the Internet as a catalyst in transforming communications, politics, and economics. Cyrus Farivar explores the Internet’s history and effects in four […]

26 May 2011
Usability testing with children: a lesson from Piaget

In this post, Sabina Idler, information designer at Usabilla (The Netherlands), introduces Piaget’s theory of cognitive growth and explains how it can be useful for usability testing with children. “Children are becoming an increasingly important target group on the web. Good usability and high user experience are crucial aspects for a successful website. Early and […]

26 May 2011
Gestural interfaces: a step backwards in usability

Donald A. Norman and Jakob Nielsen of the Nielsen Norman group argue that today’s gestural user interfaces are a usability nightmare and that we need to come back to some basic HCI realities in the design of gestural user interfaces. “In a recent column for Interactions Norman pointed out that the rush to develop gestural […]

26 May 2011
City as a platform

Two talks from the 2011 PSFK conference caught my attention: City as a platform (video) In her role as Chief Digital Officer for the City of New York, Rachel Sterne is tasked with strengthening the City’s digital media presence and streamlining internal digital communications. In her talk Sterne demonstrated recent innovations that are shaping the […]

26 May 2011
Why can’t Google win at social?

The number of times that Google has failed at delivering a successful ‘social’ product is in danger of rising to an embarrassing degree. Google Wave is no longer actively developed for use; Buzz has experienced low usage, and seems to most to yield little value; Latitude never gained traction like Foursquare has; Orkut (Google’s Facebook […]

26 May 2011
Ford Motor Co moving into mobile healthcare

With the help of medical technology companies WellDoc, Medtronic and SDI, the motor giant last Wednesday set out to prove that it’s concerned not only with the number of drivers it boasts, but with the health of those drivers, as well (announcement). In a follow-up phone interview with FierceMobileHealthcare, WellDoc President and Chief Operating Officer […]

26 May 2011
Study: people with access to power meter data reduce energy use

The simplest way to cut down on energy use isn’t to build millions of brand-new LEED-certified buildings; it’s to convince people to make changes themselves. And sometimes, having access to energy consumption data–and a friendly nudge to compete with neighbors–is enough to get people to do just that. According to the Behavior and Energy Savings […]

24 May 2011
Low2No Camp

Low2No Camp is a strategic design workshop curated by think tank Demos Helsinki. In Low2No Camp thirty carefully chosen urbanists come together to create groundbreaking projects. The key players of Helsinki’s people-driven urban culture are here to take our thinking on what good life in cities can be to a new level and document it […]

24 May 2011
Designing Connectivity notebook available

On 15 March 2011 the DeST Research Unit of the INDACO Department of the Milan Politechnic together with the British Consulate General organised Designing Connectivity (pdf), a seminar on building and activating collaborative networks towards sustainability. The seminar discussed projects that work with a variety of social and economical actors, including companies, territories and individuals, […]

24 May 2011
Book: New Media Technologies and User Empowerment

New Media Technologies and User Empowerment Jo Pierson, Enid Mante-Meijer and Eugène Loos (eds.) Peter Lang – International Academic Publishers May 2011 317 pages ISBN 978-3-631-60031-3 Synopsis Recent developments in new media devices and applications have led to the rise of what have become known as ‘social media’, ‘Web 2.0’, ‘social computing’ or ‘participative web’. […]

23 May 2011
Growing Fredericia

Arup, Effekt and Experientia win second price in parallel urban renewal competition in Fredericia, Denmark The FredriciaC jury announced the results of an ambitious urban renewal project in Fredericia, Denmark, as the city seeks to transform itself from an industrialised port town into a high-quality urban environment. Experientia was part of Team Arup, which took […]

22 May 2011
New service design resource in France

Matthew Marino and his team of User Studio, a French user innovation and design company, have launched designdeservices.org, a great online resource for the francophone service design community – available in French of course. The content is still being created and people are invited to contribute and add definitions, case studies, tools and methods (in […]

21 May 2011
Create Your Own 2011

Create Your Own 2011 (CYO2011) is a highly recommended event taking place in Berlin on 30-31 May where participants can explore the reality and future behind individualisation, co-creation, and personalisation — mega trends that are shaping the European consumption landscape. The event is co-organized by a consortium of European companies and research institutes in the […]

21 May 2011
Are our lives vanishing into the cloud?

“[Soon] we will no longer possess, in a formal sense, our own stuff,” writes Adam Silver, design strategist at frog. “Not even on our hard drives. Instead, it will have gone fully virtual, kind of like Tron but without the neon suits. Slowly but surely, our belongings are vanishing into the cloud.” “When it comes […]

21 May 2011
Ten principles that contribute to a Googley user experience

The Google User Experience team aims to create designs that are useful, fast, simple, engaging, innovative, universal, profitable, beautiful, trustworthy, and personable. Achieving a harmonious balance of these ten principles is a constant challenge. A product that gets the balance right is “Googley” – and will satisfy and delight people all over the world. Read […]

20 May 2011
Publicity and the culture of celebritization

Danah Boyd, researcher at Microsoft Research New England and Fellow at the Harvard Berkman Center for Internet and Society, wrote a long post on the social factors involved in celebritization. “As information swirls all around us, we have begun to build an attention economy where the value of a piece of content is driven by […]

20 May 2011
To solve our healthcare crisis, home treatment needs a makeover

Instead of resembling outmoded PCs, home healthcare technology should look and feel like the other devices that surround us, argues Smart Design’s Dave Cronin in Fast Company. “Nurses, doctors, and other professionals are hugely important to any real improvements to chronic care, but they aren’t always around. Technology can help fill the gaps, possibly in […]

19 May 2011
Mike Kuniavsky on somatic data perception

Mike Kuniavsky was one of the speakers at this week’s Augmented Reality Event and his presentation Somatic Data Perception – Sensing Information Shadows (pdf) is already online. His main point is that “augmented reality is the experience of contextually appropriate data in the environment. And that experience not only can, but MUST, use every sense […]

19 May 2011
Design in Life

This Tuesday Dassault Systèmes, a leading company specializing in 3D and PLM (Product Lifecycle Management) software, organised Design in Life, a conference/event at Strate College in Paris, where designers joined forces with philosophers, sociologists, researchers, politicians, industrials, academics, designers and architects to discuss what it means to shape a better life. Speakers included Anne Asensio, […]

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