putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
29 April 2011
Mobile trends in Africa: a collaborative outlook towards 2020

A few months back Rudy de Waele (m-trends) got in touch with Ken Banks (kiwanja | FrontlineSMS) and Eric Hersman (WhiteAfrican) about helping to curate a collaborative outlook on the mobile industry in Africa, called “Mobile Trends 2020 Africa“. Their task was to gather the mobile minds from across the continent and the world and […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

29 April 2011
Mobile trends in Africa: a collaborative outlook towards 2020

A few months back Rudy de Waele (m-trends) got in touch with Ken Banks (kiwanja | FrontlineSMS) and Eric Hersman (WhiteAfrican) about helping to curate a collaborative outlook on the mobile industry in Africa, called “Mobile Trends 2020 Africa“. Their task was to gather the mobile minds from across the continent and the world and […]

29 April 2011
Book: Simple And Usable

Simple And Usable: Web, Mobile and Interaction Design by Giles Colborne New Riders, Sep 2010 Paperback, 208 pages In a complex world, products that are easy to use win favor with consumers. This is the first book on the topic of simplicity aimed specifically at interaction designers. It shows how to drill down and simplify […]

23 April 2011
Behaviour more significant than opinion when it comes to service design

Behaviour change techniques should be used to develop public services with citizens’ motivations at the heart of their design, says a leading [UK] thinktank. A report produced by the New Local Government Network argues that using citizen’s to design services using so-called nudge techniques can save councils money and the report sets out tools for […]

22 April 2011
Dagstuhl UX white paper

Thirty user experience (UX) researchers and practitioners participated in a three day seminar in Dagstuhl in order to bring clarity to the concept of user experience. The participants – who came from universities and corporations such as Logitech, Nokia, Philips and Sap – represented different perspectives to user experience from holistic to modeling approach, from […]

22 April 2011
Where innovation belongs in user-centered design

User Experience designers have a unique opportunity to become the facilitators of holistic design and the advocates of innovation, argues Jake Truemper. By combining traditional user-centered activities with a greater emphasis on creating engaging designs we can bring usability into alignment with innovation in the design process. “Ethnographic studies (such as contextual inquiry) and user […]

21 April 2011
Theoretical underpinnings of social interaction design

Adrian Chan has posted what he calls a “big picture introduction” to the theory behind social interaction design. “I view social interaction design as a field that seeks user-centric descriptions of experiences and behaviors on social media, with an eye on emergent social practices. I see user interactions as occurring between users, mediated by social […]

21 April 2011
Books on ethnography and ubiquitous computing by PARC researchers

PARC (Palo Alto Research Center, a Xerox Company), a premier center for commercial innovation, announced that Dr. Margaret Szymanski, Senior Researcher and interaction analyst on PARC’s Ethnography Services team and Dr. James Begole, Principal Scientist and manager of PARC’s Ubiquitous Computing/Context-aware Services team, have published two significant works within the same month. Both books represent […]

20 April 2011
What can be done to make S.T.U.P.I.D. users S.M.A.R.T?

Stephen Turbek, Executive Director of User Experience at Morgan Stanley in New York, thinks the question whether users are smart or stupid, is really irrelevant, introduces the concept of Effective Intelligence instead, and explains how you can design for it. “It is an honest question: how smart are your users? The answer may surprise you: […]

20 April 2011
How smartphones can improve public transit

An interesting study of commuters in Boston and San Francisco found people are more willing to ride the bus or train when they have tools to manage their commutes effectively. The study asked 18 people to surrender their cars for one week. The participants found that any autonomy lost by handing over their keys could […]

19 April 2011
The Interaction Design ‘Bauhaus’

Rahul Sen believes that the interaction design community is witnessing an important revolution — an ‘IxD Bauhaus’ of sorts. Provokingly, he compares Apple and its skeuomorphic design guidelines to the pre-Bauhaus period, when the built environment had bloated in stimuli, caused by an excess of decor and ‘pastry-work’, whereas the new clean Bauhaus style is […]

19 April 2011
The sharing economy

Thanks to the social web, you can now share anything with anyone anywhere in the world. Fast Company profiles Neal Gorenflo who, after quitting his job as strategist for a division of shipping giant DHL, started Shareable, a not-for-profit web hub that provides individuals and groups with a playbook for how to build systems for […]

19 April 2011
EU recommendations on privacy protection in smart meters

The European Union’s Working Party on Data Protection has issued five recommended requirements for the protection of personal privacy in a time of Smart Meters in the home (pdf), outlining what needs to happen in order to gain the benefits of Smart Metering data while minimizing the risk and cost to personal privacy. The Working […]

18 April 2011
Tech mogul? Nope. Any old hack will do.

The Washington Post describes the world and the impact of everyday hackers who use social networks, do-it-yourself-then-show-it-off Web sites, cheap parts from China, and blissfully simple microprocessors to modify or invent new electronic products for their houses, cars, offices and back yards. “Recent studies show consumers now spend more money tweaking and inventing stuff than […]

14 April 2011
Co-creation research journal

L’École de design in Nantes, France, has just launched the second issue of their research journal CADI, which focuses on co-creation, cross-disciplining and knowledge transfer. The three core feature articles are: From art history to industrial design history Jocelyne Le Boeuf, design historian and director of studies at L’École de design Nantes Atlantique Jocelyne sheds […]

14 April 2011
Call to participate at the Core77 Design Awards

As one of the jury captains for the inaugural year of the Core77 Design Awards, I am calling upon all Putting People First readers to spread the news about the award and help us get as many strong entries as possible. The Core77 Design Awards An Annual Celebration of Excellence, Enterprise and Intent Recognizing excellence […]

14 April 2011
Book: Brave NUI World

Brave NUI World: Designing natural user interfaces for touch and gesture by Daniel Wigdor and Dennis Wixon Paperback, 264 pages Morgan Kaufmann, 2011 (Amazon link) Natural user interfaces (NUIs) have been hailed as next evolutionary step in human-computer interaction. As software companies struggle to catch up with one another in terms of developing the next […]

10 April 2011
Book: A new culture of learning

A New Culture of Learning: Cultivating the Imagination for a World of Constant Change by Douglas Thomas and John Seely Brown Publisher: CreateSpace – January, 2011) Paperback, 140 pages (Amazon link) The 21st century is a world in constant change. In A New Culture of Learning, Douglas Thomas and John Seely Brown pursue an understanding […]

7 April 2011
Apps to keep America from getting fatter

Tom Dair, CEO of Smart Design, speaks with Dave Cronin, Smart Design’s new director of interaction design, about how it might be possible to design apps that help us live healthier. “While the politicians, insurance companies, and health care providers debate the social and economic problems of health care, ripe opportunities for improvement are going […]

7 April 2011
Book: Sentient City

Sentient City: Ubiquitous Computing, Architecture, and the Future of Urban Space Edited by Mark Shepard Paperback, 200 pages, 2011 MIT Press in copublication with the Architectural League of New York (Amazon link) Abstract Our cities are “smart” and getting smarter as information processing capability is embedded throughout more and more of our urban infrastructure. Few […]

7 April 2011
Experientia presentation at Fuorisalone, Milan

Irene Cassarino, Experientia’s senior open innovation expert, will be speaking on Designing for Sustainable Change at the Hub Milan on Friday, as part of the Hub’s Inspirational Conversations series at this year’s Fuorisalone in Milan. The conversations are part of a wider event, entitled Designing Innovation: Ideas, works and story tales, that involves workshops, exhibitions, […]

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