putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
25 February 2011
Reflections on the LIFT conference on Core77

A few weeks ago, I went to the LIFT conference in Geneva, Switzerland. It took me a some time to write up all my (personal) thoughts on the presentations, but now the writing is done and the result is online on Core77. Thank you Laurent, Nicolas and others in the LIFT team, for once again […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

25 February 2011
Reflections on the LIFT conference on Core77

A few weeks ago, I went to the LIFT conference in Geneva, Switzerland. It took me a some time to write up all my (personal) thoughts on the presentations, but now the writing is done and the result is online on Core77. Thank you Laurent, Nicolas and others in the LIFT team, for once again […]

25 February 2011
On the UX revolution coming up

Two articles in UX Magazine describe upcoming UX revolutions: data and the user interface. The UX of data By Scott Jenson / February 17th 2011 Data storage in the cloud enables user experiences that would be impossible with only local storage, and creates a new facet of design: the UX of data. 2016: the user […]

24 February 2011
Experientia at Ecobuild 2011 in London

Experientia will be taking part at Ecobuild 2011, March 1-3, in London, UK. Ecobuild is the world’s largest event for sustainable design, construction and the built environment, and with more than 600 speakers, 1300 exhibitors, one of the most influential conferences in the sector. Experientia, the international experience design consultancy, has extensive experience in innovative […]

19 February 2011
Book: Make It So

Make It So: Interaction Design Lessons from Science Fiction A book in progress by Nathan Shedroff & Chris Noessel Publisher: Rosenfeld Media Anticipated publication date: 2012 Science fiction has remained a pastime for designers, instead of a valuable source of insight and learning until now. Make It So, a book in progress by Nathan Shedroff […]

18 February 2011
The business of personal data

The World Economic Forum just came out with a report, “Personal Data: The Emergence of a New Asset Class,” that surely is going to raise some controversy, as it explores what it means to commercialise personal data and make good money doing so. Personal Data: The Emergence of a New Asset Class looks at the […]

17 February 2011
The business of Inclusive Design

Last year I wrote about the book “Innovating with people – The business of Inclusive Design” by the Norwegian Design Council. It provides an introduction as to how Inclusive Design can be used as a strategy for better business and as an opportunity for profitable innovation. At the time the book was not yet widely […]

16 February 2011
Paul Dourish and Genevieve Bell on ubicomp mythology

Divining a Digital Future: Mess and Mythology in Ubiquitous Computing Paul Dourish and Genevieve Bell MIT Press, April 2011, 264 pages ISBN 978-0-262-01555-4 264 pages Amazon page | MIT Press page Ubiquitous computing (or “ubicomp”) is the label for a “third wave” of computing technologies. Following the eras of the mainframe computer and the desktop […]

15 February 2011
Documentary highlights how Programma 101 put people first

The upcoming documentary Programma 101 – Memory of the Future by Alessandro Bernard and Paolo Ceretto, celebrates Olivetti’s invention of the first personal desktop computer, back in 1965, and the wide implications it has had since. Video reflections by Bruce Sterling, Massimo Banzi (of the Arduino), Mario Bellini and others are already online. When Italian […]

11 February 2011
Female interaction – design for advanced electronic products

Female Interaction is a 2.5 year, DKK 4.7 mio (630,000 euro / 850,000 usd) multidisciplinary research project focusing on female interaction design for advanced electronic products, in particular on how to make these products attractive and convenient to use for females – and for the rest of the world User-driven development methods and tools are […]

10 February 2011
Experientia at Milan service design conference

Experientia will present its expertise in service design next week, at a conference specially dedicated to raising the profile of service design as a discipline. In an example of the vital role that services play in our economies, this year the prestigious Design Index prize offered by the Italian Design Association ADI (Associazione per il […]

10 February 2011
Research on the importance of collaborative user innovation

New research suggests the traditional division of labor between innovators and customers is breaking down as more individual consumers invent and improve products on their own. Patricia Cohen reports in The New York Times: “Tinkering is challenging a deeply entrenched tenet of economic theory: that producers, not consumers, are the ones who innovate. […] Financed […]

8 February 2011
Latest developments on Low2No – the low carbon block in Jätkäsaari, Helsinki

A team of international and Finnish designers, including Experientia, announced the current status and latest developments of the Low2No project today, at a sustainable urban development conference organised by Sitra, the Finnish innovation fund. In particular, the block’s innovative retail strategy and new district heating agreement were showcased. The retail strategy offers a unique mixed […]

7 February 2011
Experientia selected for second stage FredericiaC competition in Denmark

A consortium made up of Arup, EFFEKT, Experientia, and consultants from NCC Management Group, The Royal Danish Academy of Fine Arts (KA), Conceptura, and Ars Electronica Linz GmbH (AEC),* has been announced as one of four finalists in the FredericiaC competition, to design a new sustainable urban space for the Danish city of Fredericia, which […]

7 February 2011
Passive magic, design of delightful experience

Stefan Klocek, principal designer at Cooper, reflects on what it means to design for wonder and delight in the user experience: “Why is Google Maps on a mobile device so amazing and delightful? Why does Word Lens feel so mind-blowing? Why does a Prius feel so good when you get in and go? Why does […]

7 February 2011
Reflecting on usability and user-centred design

Two new articles have been published on the UX Matters site: Why don’t usability problems get fixed? By Jim Ross Why don’t usability problems get fixed? If we point out obvious usability problems and provide reasonable solutions for them, why doesn’t someone fix them? In this column, I’ll explore these questions and provide some tips […]

7 February 2011
SEE conference looks at Europe’s design future

Experientia partner Mark Vanderbeeken will be heading to his home country of Belgium in March 2011, to chair the SEE conference on integrating design into regional and national policies. The SEE project has been running since 2008, and has involved a series of workshops with policy-makers on themes such as design in innovation policy, design […]

5 February 2011
How video calls are changing our daily life

From deaf people who previously had little use for mobile phones to grandparents wanting to connect with their grandchildren, video calls are changing our lives. Skype is at the forefront of the revolution, but companies including Apple, Google and Microsoft are all cashing in. Der Spiegel reports. “Even the most skeptical are starting to recognize […]

5 February 2011
Core77 book review: Living with Complexity, by Donald Norman

The same Robert Blinn who reviewed Jon Kolko’s new book (see previous post), also wrote a review on Core77 on the latest book by Donald Norman: Living with Complexity (also reviewed on Putting People First in December 2010). “While his book doesn’t exactly provide hard and fast rules for taming complexity, it does a very […]

5 February 2011
Core77 book review: Exposing the Magic of Design, by Jon Kolko

Robert Blinn reviewed Jon Kolko’s new book Exposing the Magic of Design (amazon) for Core77: “Kolko’s book is subtitled “A Practitioner’s Guide to the Methods and Theory of Synthesis,” and this reviewer joked that it sounded like an undergraduate film or semiotics course. Kolko himself states that “the ability to ‘be playful’ is critical to […]

5 February 2011
How do you create hybrid interfaces you touch, talk to and poke?

With so many ways to control our interfaces, from touch to voice, what’s the key to designing for them all? Rob Tannen gives his take on things: “Providing a choice in how to interact with product is not entirely new — for years computer users have relied on keyboard shortcuts rather than just the mouse […]

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