putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
8 December 2010
Ken Banks on technology, anthropology, conservation and development

In Mobile Message, a new series of blog posts for Nat Geo News Watch starting today, innovator, anthropologist and National Geographic Emerging Explorer Ken Banks shares exciting stories about how mobile phones are being used throughout the world to improve, enrich, and empower billions of lives. “These are some of the themes we will explore […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

8 December 2010
Ken Banks on technology, anthropology, conservation and development

In Mobile Message, a new series of blog posts for Nat Geo News Watch starting today, innovator, anthropologist and National Geographic Emerging Explorer Ken Banks shares exciting stories about how mobile phones are being used throughout the world to improve, enrich, and empower billions of lives. “These are some of the themes we will explore […]

8 December 2010
Interview with Mike Kuniavsky, author of “Smart Things”

David Bevans of Morgan Kaufmann Publishers interviewed Mike Kuniavsky, writer, designer, researcher and entrepreneur and co-founder of both ThingM, an electronic hardware design, development and manufacturing company, and Adaptive Path, and author of “Smart Things: Ubiquitous Computing User Experience Design (previously featured on Putting People First). “Dave Bevans: You can look at how technology works […]

5 December 2010
Cisco’s vision on user-centred design

The UK newspaper The Daily Telegraph profiles Cordell Ratzlaff, director of user-centred design at Cisco Systems, and former head of Apple’s Human Interface Group. “Like a lot of prominent technology companies, Cisco has recognised that its products aren’t as intuitive to use as they could be, so has brought in Ratzlaff to take a fresh […]

3 December 2010
Emotional intelligence and product design

  In a long blog post, digital product designer Daniel McKenzie makes a case for emotional and human empathy. “The ability to put oneself in another’s shoes and accurately intuit their experience is one of the most overlooked skills, not only in the area of design but also business, politics, education and the many other […]

3 December 2010
Automation suppliers strive to boost product usability

Automation World reports at length on how human-centered design techniques are gaining attention in the world of industrial controls and automation, as more users struggle with complex user interfaces. “Many of today’s industrial products, with their ever-growing feature sets, have become too complex and difficult to use, leading to increased training costs and lost time, […]

3 December 2010
The world in 2036

To mark the 25th edition of “The World in”, The Economist’s annual collection of predictions for the year ahead, the newspaper asked some people to peer 25 years ahead. Economy: Jim O’Neill Chairman of Goldman Sachs Asset Management Food: Jamie Oliver Chef, restaurateur and campaigner Religion: Paul Saffo Managing director, foresight, Discern Analytics, and visiting […]

2 December 2010
UX efforts in a context of retail and marketing

Two new articles in UX Magazine: Crafting the UX of REI’s retail experience by Samantha Starmer Video interview (with text transcript) on the strategy, techniques and thinking behind translating REI‘s warm, hand-crafted in-store experiences into the digital space. Customer Experience Nirvana: How UX and marketing are set to increasingly collaborate by David Moskovic Article examines […]

2 December 2010
Report calls for radical redesign of cities to cope with population growth

The Megacities on the Move report says authorities must start planning their transport infrastructure now for a future when two thirds of the world’s population will live in cities. The Forum for the Future report devotes a lot of attention to new types of user-centred mobility solutions, as reported by The Guardian: “Moving away from […]

2 December 2010
Creating informal learning environments

In the field of exhibition design, the quality of User Experience makes the difference between success and failure. When designing exhibits for museums or science centers, exhibition designers consider interaction, experience, interface and, critically, environment. Cheryl Downes McCoy of Cooper considers how we construct the settings in which learning happens. Part of this is about […]

1 December 2010
Announcing the IxDA Interaction Awards

Today, the Interaction Design Association (IxDA) announced the launch of the IxDA Interaction Awards, a first-of-its-kind awards program dedicated to celebrating global excellence in the discipline of Interaction Design. The inaugural Interaction Awards will recognize and promote 10 outstanding works completed in the last two years across domains, platforms, environments, and cultures, that embody and […]

1 December 2010
Reflecting on the book “Living with Complexity” by Donald A. Norman

I just finished reading Living with Complexity by Donald A. Norman (previously announced here) and consider an important contribution to our field, and this for three precise reasons. First, Norman has a huge reputation, also outside of our professional UX sphere. His books are often the first (and sometimes the only ones) that managers, academics, […]

1 December 2010
Book: Designing Media by Bill Moggridge

Designing Media, the new book by Bill Moggridge, director of the Cooper-Hewitt National Design Museum and founder of IDEO, is now available in hard copy, as a DVD and as a downloadable pdf. Abstract Mainstream media, often known simply as MSM, have not yet disappeared in a digital takeover of the media landscape. But the […]

1 December 2010
U DriveIT – User-Driven Innovation – Transfer from the IT sector to traditional businesses

Norden, the Nordic Innovation Center, has published the results of a research project between Denmark, Norway and Iceland, that explored the increasingly strong connection between ICT and user-driven innovation in those countries, and how this approach could be transferred from the IT sector to traditional businesses. Abstract The project has worked with the relation between […]

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