putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
29 December 2010
Videos of UX Week 2010

At the end of August Adaptive Path held its UX Week 2010 in San Francisco and uploaded videos of all the presentations a little after. I only noticed them now. Some personally selected highlights: Data informed, not data driven by Adam Mosseri, Facebook At Facebook, analytics play a critical role in informing design decisions, but […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

29 December 2010
Videos of UX Week 2010

At the end of August Adaptive Path held its UX Week 2010 in San Francisco and uploaded videos of all the presentations a little after. I only noticed them now. Some personally selected highlights: Data informed, not data driven by Adam Mosseri, Facebook At Facebook, analytics play a critical role in informing design decisions, but […]

22 December 2010
Automakers grapple with New-Age dilemma: software or hardware?

A somewhat older but no less relevant article by Bill Visnic on how automakers are diverging around the question of how to approach the onboard “infotainment” revolution. “For each OEM, the basic decision about infotainment is this: whether to “embed” most of the enabling hardware and software for wireless communications into the infrastructure of the […]

22 December 2010
Om Malik: Google has a user experience problem

Om Malik, founder of GigaOM Network, argues in a much commented post that Google has a user experience problem: “As it looks at its future, Google needs to realize that it has a “user experience” problem and its simplicity — the elegant search box — isn’t enough, especially as it starts to compete with rivals […]

21 December 2010
A rich trove of articles in UX Magazine

A rich trove of articles in UX Magazine: The importance of designing an experience culture By Cynthia Thomas / December 20th 2010 The outward focus on developing good experiences for customers often overshadows the need to live that philosophy inside a company’s own walls. A culture that does not internally live a focus on experience […]

20 December 2010
Vodafone foresight on the world in 2020

Vodafone has launched its new futureagenda website that presents the results of a 12 month insight and foresight programme on the world in 2020. The project, which was presented last week in Istanbul, Turkey (and only got covered, it seems, by the Turkish press), also includes a book and downloadable pdf (315 pages). The Future […]

16 December 2010
Book: User Experience Management

User Experience Management: Essential Skills for Leading Effective UX Teams By Arnie Lund Morgan Kaufmann Publishers (Elsevier) May 2011 ISBN: 978-0-12-385496-4 The role of UX manager is of vital importance — it means leading a productive team, influencing businesses to adopt user-centered design, and delivering valuable products customers. Few UX professionals who find themselves in […]

16 December 2010
EU action plan to drive take up of online public services

The European Commission unveiled an ambitious agenda to bring public services online across Europe so that it could “serve an economy which relies on the networks of the future.” By 2015, the Commission wants to have 50% of European Citizens using online public services and 80% of businesses. It also wants flexible and collaborative key […]

16 December 2010
Interview with Bill Verplank

Steve Baty has published a short interview with Bill Verplank on Johnny Holland. Bill Verplank is – together with Bill Moggridge – at the origin of the term “interaction design” and one of the speakers at Interaction 11. I got to meet Bill many times at the Interaction Design Institute Ivrea, where he acted as […]

16 December 2010
Designing interactive products for children

Yeevon Ooi of Webcredible writes in a long article that designing interactive products for children shouldn’t be any different from any user-centred design process, but the methods for carrying out user research, the implementation of different design guidelines and evaluating the products need to cater for the young or little audience group. “Designing for children […]

16 December 2010
Exchanging experiential gifts for the holidays

Shareable reports on a new trend of people exchanging experiential gifts – classes, tickets or certificates for new, hands-on experiences. “The notion that experiences, rather than material possessions, increase happiness has grown over the past decade. After basic needs are met, material possessions no longer improve a person’s happiness, according to researchers. Psychology professors Leaf […]

15 December 2010
Designing (for) women

AIGA has uploaded the videos of the 2010 Gain conference. Erica Eden, senior industrial designer at Smart Design, and co-founder at Femme Den, was one of the speakers with her talk “Designing (for) Women: Bridging the Gap Between Assumptions and Realities“. Femme Den, said the host introducing Erica on the video, “is a group inside […]

15 December 2010
Untangling the web with Aleks Krotoski

How has the most revolutionary innovation of our time – the internet – transformed our world? What does it mean for the modern family? How has it changed our concepts of privacy? Of celebrity? Of love, sex and hate? These are some of the questions that writer and commentator Aleks Krotoski (who is also the […]

15 December 2010
Happiness doesn’t increase with growing wealth of nations, finds study

A survey of developed and developing countries suggests citizens’ sense of wellbeing does not rise with increasing wealth. “Getting richer does not make a country happier in the long run, according to the largest-ever review of the links between a nation’s wealth and the wellbeing of its citizens. The researchers looked at life satisfaction data […]

14 December 2010
Internet users say, Don’t track me

Most Americans don’t want to be tracked on the Internet and are unwilling to trade their privacy for web ads that are tailored to their interests. So suggest the results of a USA TODAY/Gallup Poll of Internet users conducted over the weekend. The results are based on telephone interviews conducted Dec. 10-12 with a random […]

13 December 2010
Out of our brains

Andy Clark, professor of logic and metaphysics in the School of Philosophy, Psychology, and Language Sciences at Edinburgh University, Scotland, wonders whether devices like iPhones and Blackberries are actually becoming extensions of our thinking selves. “The fact that there is a stable biological core that we do not “remove and throw down” blinds us to […]

13 December 2010
The internet and the ‘end of privacy’

As part of a new CNN series on internet and the end of privacy, John D. Sutter reflects on the world of public living — where most everything about a person’s habits, location and preferences is just a few clicks away. “As people share more information about themselves online, the internet, in effect, has created […]

13 December 2010
Designing for collaborative consumption

Michelle Thorne, international project manager at Creative Commons, spoke at TEDxKreuzberg on Designing for Collaborative Consumption. She posted her slides and speaking notes online. Important characteristics of Collaborative Consumption: Critical Mass Firstly, you need enough goods or services on offer to make the platform attractive enough for users. Supply draws more demand. Couchsurfing isn’t going […]

9 December 2010
Book: This is Service Design Thinking

This is Service Design Thinking: Basics – Tools – Cases by Jakob Schneider and Marc Stickdorn Book Industry Services (BIS) 16 Dec 2010 Hardcover, 376 pages Publisher’s page – Book blog – Amazon page This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these […]

9 December 2010
Experientia collaborates with top Korean university

Experientia, the international user experience design consultancy, has signed a five-year research and education collaboration agreement with the Design and Human Engineering School (DHE) of the Ulsan National Institute of Science and Technology (UNIST) – Korea’s new top university – in a quest to change the way that design is seen and practiced in Korea. […]

8 December 2010
Social innovation is our motivation

Sarah Drummond, one half of Scotland based dynamic duo Snook, presents a case study about the implications and challenges of using Service Design for Social Innovation in the community of Wyndford, UK. Watch video (via InfoDesign)

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