Daily insights on user experience, experience design and people-centred innovation Audience
21 November 2010
The reference user experience: four essays

The essays featured here stem from talks given at the Focusing on the User Experience session of this year’s Reference Renaissance conference, a biennial gathering of reference and user services librarians put on by the BCR consortium in Colorado. The following four essays address the idea of responsiveness as it relates to reference services. Fish […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

21 November 2010
The reference user experience: four essays

The essays featured here stem from talks given at the Focusing on the User Experience session of this year’s Reference Renaissance conference, a biennial gathering of reference and user services librarians put on by the BCR consortium in Colorado. The following four essays address the idea of responsiveness as it relates to reference services. Fish […]

21 November 2010
Interactions Magazine – last issue of Jon Kolko and Richard Anderson

The current issue of Interactions Magazine is the last issue of editors Jon Kolko and Richard Anderson, who reflect on the results achieved. Also Don Norman reflects in his column, and raises some pointed criticism of Interactions Magazine publisher ACM, that I endorse completely: “I recently became a columnist for Core77, an open, free Internet […]

21 November 2010
Singapore needs to place anthropology before technology

“We need to place anthropology before technology,” said Richard Seymour, Co-founder, Seymourpowell, at the sixth annual meeting of the International Advisory Panel (IAP) of the DesignSingapore Council, that came together to recommended ways to use design to boost productivity in Singapore. The panel, chaired by Mr. Edmund Cheng, is comprised of renowned international design-related and […]

20 November 2010
Two Experientia presentations in Busan, South Korea

Last week, Experientia was in Busan, South Korea, at the invitation of the Busan Design Center. As part of its first Design Week, the Center organised two international conferences: one – the Busan International Design Congress – had “Digital Energy” as its main theme and was strongly inspired by the user experience discourse; the other […]

20 November 2010
How college students evaluate and use information in the digital age

Project Information Literacy (PIL) is ongoing research project, based in the University of Washington’s Information School, that collects data from early adults enrolled in US colleges and universities, to understand how they conceptualize and operationalize research activities for course work and “everyday life” use and especially how they resolve issues of credibility, authority, relevance, and […]

20 November 2010
Harvard Forum essays on ICT4D

ITID (Information Technologies & International Development) has come out with a special issue devoted to papers emerging from the second Harvard Forum on ICTs, Human Development, Growth and Poverty Reduction (audio cast). The two-day Harvard Forum II was sponsored by Canada’s International Development Research Centre and hosted by the Berkman Center for Internet and Society […]

20 November 2010
The attention-span myth

Can technology erode something that doesn’t exist? That’s the question that journalist Virginia Heffernan raises in an article for the New York TImes Magazine. “Whether the Web is making us smarter or dumber, isn’t there something just unconvincing about the idea that an occult “span” in the brain makes certain cultural objects more compelling than […]

20 November 2010
Peter Merholz on advertising and marketing agencies delivering UX design

Peter Merholz, president of Adaptive Path, has written a long and eloquent rant against advertising and marketing agencies proclaiming to do user experience design. These agencies, he says, do not come at user experience from an honest place. “Ad agencies, in particular, are soulless holes, the precepts of whose business runs wholly contrary to good […]

17 November 2010
Michele Visciola on online healthcare information

Michele Visciola, Experientia partner, gave a talk this week on online healthcare information at the 16th IFHRO (International Federation of Health Records Organizations) Congress in Milan, Italy. The International Federation of Health Records Organizations (IFHRO) serves as a forum for the exchange of information relating to health records, education of medical record personnel, and information […]

16 November 2010
How data use and data visualisations can improve our lives

Data use and smart human-centric data visualisations are becoming the “next big thing” in UX design. A number of posts this week delve into the matter: Data for a better planet Now that more people have location-aware smartphones and the Web has made data easy to share, personal data is poised to become an important […]

16 November 2010
The newest web users are changing the culture of the internet

The newest billion people to venture online are doing so in developing countries rather than North America or Europe, writes Erik German in Globalpost, and they are changing the culture of the internet itself. “Researchers say the web as it was originally, if idealistically, conceived — a largely free, monolingual space where a shared digital […]

11 November 2010
Continuum Advanced Systems at the intersection of technology, systems and human-centered design

Continuum launched of a new division within its organization, known as Continuum Advanced Systems. Focused on the intersection of technology, systems and human-centered design, Continuum Advanced Systems works with companies and entrepreneurs in the health, medical, government, industrial and consumer categories to rapidly turn existing and emerging technologies into holistic solutions that are valued by […]

11 November 2010
How the cell phone is changing the world

In a very general overview article published in Newsweek, Ravi Somaiya reports on how the impact of the ubiquitous device extends from politics to business, medicine, and war. “More than 4 billion of the 6 billion people on earth now have a cell phone, with a quarter of those owners getting one in just the […]

11 November 2010
Privacy and the user experience

In a long blog post, designer and developer Alexander Dawson discusses some important privacy-related concerns — in particular, how asking for too much information can degrade the overall user experience. “A user’s experience of a business and its services will only be as pleasant as the business is trustworthy. Treat visitors with respect and remove […]

11 November 2010
Ethnography in industry: methods overview

James Glasnapp, who manages PARC‘s Workscapes and Organization team, has written his second article in a series on ethnography (you can read the first one here), where he provides an overview of data collection methods (and methodologies) that ethnographers use to understand a particular population or situation of interest. “Note the emphasis on data “collection” […]

8 November 2010
Magitti: The future of location apps from PARC?

Bo Begole, principal scientist and manager of PARC‘s (formerly Xerox PARC) Ubiquitous Computing Area, showed Richard MacManus of ReadWriteWeb an app that brings the concept of ‘ubicomp’ to a commercial reality. “Magitti is a next generation location-based mobile app, currently in commercial trials in Japan. It goes further than popular apps like Foursquare and Gowalla. […]

7 November 2010
The enabling city

Italian social researcher Chiara Camponeschi has written a fascinating Creative-Commons licensed publication, The Enabling City: Place-Based Creative Problem-Solving and the Power of the Everyday (pdf), an innovative toolkit – also featured on a website – that showcases pioneering initiatives in urban sustainability and open governance. “I am a firm believer in the power of communities […]

7 November 2010
Do people want location-based social networking?

Social networks want to know your location. But it’s not clear if consumers will share that information — or at what price. Joshua Brustein reports in the New York Times. “Everything is in place for location-based social networking to be the next big thing. Tech companies are building the platforms, venture capitalists are providing the […]

5 November 2010
Content Strategy: no longer just the preserve of the web professional

Jeremy Baldwin, company director at Bright Blue Day, a full-service design and marketing agency in Dorset, UK, argues that we should stop talking about content strategy as if it only applies to the web design professional. The impact of content and user experience go far wider and should be at the heart of everyday marketing […]

5 November 2010
The evolved user experience

Alexander Negash, analytics and user experience manager at the American Cancer Society, discusses on UX Magazine how to adopt social technologies in user research to get rapid, up-to-date user information and feedback, and to drive UX design and product strategy. “Today, social technologies have made it less challenging for UX teams to involve users in […]

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