putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
15 October 2010
Project explores human factor in ‘smarter cities’

Boston University is participating in a $2 million National Science Foundation-funded Smart Neighborhood project that seeks to make a Boston neighborhood more energy efficient. But rather than just install solar panels or electricity monitors, researchers are focusing on ways to get people on board and participate in what they hope will be a “living laboratory.” […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

15 October 2010
Project explores human factor in ‘smarter cities’

Boston University is participating in a $2 million National Science Foundation-funded Smart Neighborhood project that seeks to make a Boston neighborhood more energy efficient. But rather than just install solar panels or electricity monitors, researchers are focusing on ways to get people on board and participate in what they hope will be a “living laboratory.” […]

11 October 2010
Experientia supporting Flemish applied research on mobility and sustainability

Experientia is excited to be working on two applied research projects for Flanders InShape, a Flemish design promotion agency that supports and advises small and mid-size companies in Flanders, Belgium on matters related to product development and design. The ASSIST project, in collaboration with Enthoven Associates, is focused on improving mobility and communications for people […]

10 October 2010
Ford’s design principles for automotive interfaces

The New York Times reports on how car designers have recognised the challenge of keeping vehicles’ controls up to date in an era when technology evolves far more quickly than automakers can move. “Ford’s goal in establishing a set of design principles for automotive interfaces that would be consistently applied to all models was to […]

7 October 2010
Donald Norman on design without designers

In his latest Core77 contribution, the acclaimed Donald Norman reflects on the role of testing versus creativity in design and innovation. “There is a trend to eliminate designers. Who needs them when we can simply test our way to success? The excitement of powerful, captivating design is defined as irrelevant. Worse, the nature of design […]

6 October 2010
Bruce Sterling interview by Rhys Hughes

Last week, La Stampa newspaper of Turin, Italy published an interview with Bruce Sterling, conducted by Welsh writer and essayist Rhys Hughes. The complete English version of the interview has now been posted on fortykey (which by the way has a very interesting collection of essays). An excerpt: Rhys: The ‘Internet of Things’ is a […]

6 October 2010
Is social media catalyzing an offline sharing economy?

The results of Latitude Research and Shareable Magazine‘s The New Sharing Economy study released today indicate that online sharing does indeed seem to encourage people to share offline resources such as cars and bikes, largely because they are learning to trust each other online. And they’re not just sharing to save money – an equal […]

5 October 2010
Depth of field: Film in design research

Timo Arnall and Einar Sneve Martinussen have published the article “Depth of field: discursive design research through film,” which discusses the role of film in interaction and product design research, and the use of film in exploring and explaining emerging technologies. “This article is about the role of film in interaction and product design research […]

5 October 2010
What is user experience design? Overview, tools and resources UX design

Jacob Gube has published a guide on Smashing Magazine that aims to familiarise us with the professional discipline of UX design in the context of Web-based systems such as websites and applications. Read guide

5 October 2010
Visualisations in service design

Fabian Segelström presented a thesis at Linköping University, Sweden, on visualistions in service design. Service design is a relatively new field which has its roots in the design field, but utilises knowledge from other disciplines focusing on services as well. The service design field can be described as a maturing field. However, much which is […]

2 October 2010
Talk by anthropologist Mimi Ito in Milan

Yesterday cultural anthropologist Mimi Ito spoke on the impact of technology on teen and youth culture at the Meet The Media Guru event in Milan, Italy. The video is available online. Cultural anthropologist, with degrees from Harvard and Stanford, Mimi Ito co-directed the Digital Youth Project, which was funded by the MacArthur Foundation and focused […]

1 October 2010
Danah Boyd taking a pulse in roiling online world

The Boston Globe profiles Microsoft researcher Danah Boyd. “At the center of the broader societal debate is Boyd, whose views on key issues like online privacy are followed closely by tech companies and policy makers. An opponent of “regulation for its own sake,’’ as she puts it, Boyd, 32, has become a go-to source for […]

1 October 2010
Nokia building loyalty among the bankless

The Register reports at length on Nokia’s move into Mobile Money. “For a technology company, Mobile Money is remarkably low-tech. Only the tiniest amount of bandwidth is necessary for a financial transaction, and it doesn’t need to be instant – the store and forward of SMS is perfectly good enough. There are a number of […]

1 October 2010
My Twitter feed

It is always a trade-off what to put on Putting People First, and what not. I try to make the call as best as I can. Whatever doesn’t cut the chase, but I still find interesting to share goes on my Twitter feed. Apparently it is a little difficult to find. So here it is. […]

1 October 2010
Data visualisation as an actionable tool in our lives

This week I watched the excellent online documentary “Journalism in the Age of Data“, which is a video report on data visualisation as a storytelling medium that Geoff McGhee created during a 2009-2010 Knight Journalism fellowship. I first didn’t write on it in Putting People First, as I considered it a media story. But I […]

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