putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
28 October 2010
Digital-savvy shoppers drive change in retail

Jonathan Birchall reports in the Financial Times on the challenges of creating a single customer experience both online and in stores: “Shoppers equipped with smartphones can now use tools from the online world in-store. They can check prices at rival stores and look for independent product reviews. They can use their phones to receive digital […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

28 October 2010
Digital-savvy shoppers drive change in retail

Jonathan Birchall reports in the Financial Times on the challenges of creating a single customer experience both online and in stores: “Shoppers equipped with smartphones can now use tools from the online world in-store. They can check prices at rival stores and look for independent product reviews. They can use their phones to receive digital […]

28 October 2010
Meet the 20-cent ‘cloud phone’

CNN has an interview up with Nigel Waller, the CEO of Movirtu Limited and the man behind their Cloud Phone, writes Core77. Waller dropped the surprising statistic that worldwide there are one billion people who use cell phones–but don’t own one; instead they share, borrow or rent them. The Cloud Phone was intended to serve […]

26 October 2010
Seeing the world from the East

Last week I was in Seoul, South Korea. My third visit. And it struck me again how fast Asia, and South Korea in particular, is moving economically, and hence also in the design field. Being in Seoul, you don’t notice any crisis. Construction is everywhere. Growth is tangible. And change is fast. While last year, […]

25 October 2010
Intel research projects explore context-aware computing

If you could look into Intel’s crystal ball, you’d see that their vision of the future includes context-aware computing. Intel has done extensive research into what people love, and how much of that involves technology and people’s attachment to their technology. As a result, they believe that integrating context-aware computing is the future. What exactly […]

25 October 2010
Rotman Magazine: It’s Complicated

Five articles in the current issue of Rotman Magazine, the high-level and thoughtful publication of the Roger Martin-led Rotman School of Management in Toronto, Canada, are definitely worth exploring: Donald Sull on stubborn mental maps (pdf) The London Business School professor and author talks about stubborn mental maps and the ‘upside’ of turbulence. Dan Ariely […]

24 October 2010
The most popular phone in the world

To fully understand what’s wrong [with Nokia], we’ve got to understand what’s been right, or to put in another way, what’s distracted Nokia. Meet the most popular phone in the world. “The phone’s small size makes its extremely portable, and easy to carry or stow. That narrow, squishy keypad is dustproof and water resistant, so […]

24 October 2010
Nokia Research touts 5 innovative mobile interfaces

Wired’s Gadget Lab posts five big ideas that are currently under development at Nokia Research Center that reveal some intriguing possibilities on how we will interact with our devices in the future. Touchscreens everywhere Nokia researchers are experimenting with turning any display — the flatscreen TV in your living room, or the big monitor in […]

24 October 2010
When augmented reality hits the Internet of Things

Wired.co.uk contributor Anna Leach examines how augmented reality and The Internet of Things could impact each other in the coming years. “Both the Internet of Things and augmented reality (AR) are hotly tipped computing trends and both are in their infancy. Where they intersect could be an engrossing area — with the visual and location-based […]

24 October 2010
Usability inspection of digital libraries

Lorraine Paterson and Boon Low highlight findings from the usability inspection report conducted for the JISC-funded research project, Usability and Contemporary User Experience in Digital Libraries (UX2.0). Demands for improved usability and developments in user experience (UX) have become pertinent due to the increasing complexities of digital libraries (DLs) and user expectations associated with the […]

22 October 2010
Smartphones are our new drug of choice

Smartphones’ sleek forms, tactile buttons, and blinking lights add up to a sort of game — and a perfect catalyst for compulsive behaviors, writes Shelley DuBois in Fortune Magazine. “Smartphones actually could tap into one of the same pathways in the brain that make slot machines so addictive, according to Judson Brewer, the medical director […]

22 October 2010
The (limited) power of good intentions

Socially responsible design, writes Julie Lasky in Metropolis Magazine, is a whole lot harder than it looks. “While nearly all of this work is well-intentioned, almost none of it amounts to anything concrete,” points out a magazine editor I know, who may be dazed by the number of do-gooder projects pouring into his inbox. “Why […]

16 October 2010
Bill Moggridge audio interview

In this audio interview with Design Observer, Bill Moggridge, industrial and interaction designer, co-founder of design firm IDEO, and director of the Smithsonian’s Cooper-Hewitt National Design Museum, discusses the evolution, design and life to come of the laptop, the 20 year arch of technology, the meaning of human-centered design, and his plans for future work […]

16 October 2010
Interactions and sustainability at the RCA, London

Some great news from the RCA this week: Design Interactions Research The Design Interactions program at the Royal College of Art, led by Anthony Dunne and Fiona Raby, has launched a brand new research site, showcasing projects done by tutors, research fellows and research associates over the last few years. As well as working on […]

15 October 2010
Design for mobile and for public health

Two new articles in UX Magazine: Design for mobile by Juan Sanchez The Design For Mobile conference, which took place September 20-24 in Chicago, brought together a wide range of professionals, educators, and thought leaders, all interested in the current state of mobile—how to design, sell, research, and push this rapidly evolving technology. I took […]

15 October 2010
Innovative ways of appropriating mobile telephony in Africa

The French Ministry of Foreign and European Affairs and the International Telecommunication Union (ITU) have jointly published the report entitled “Innovative ways of appropriating mobile telephony in Africa“. The democratization of mobile telephony in Africa, its availability, ease of use and, above all, the extent to which it has been appropriated by the public, have […]

15 October 2010
UX design in open source development

Olli Savolainen has published a thesis entitled “User experience design in open source development: Approaches to usability work in the Moodle community” at the University of Tampere, Finland. “Usability work is problematic in open source software development on many levels. There is often no documentation or explicit research of user goals to drive design, no […]

15 October 2010
Device Design Day videos

Kicker Studio organised on 20 August a Device Design Day in San Francisco, exploring the design of the next generation of products. Most videos are now online: Stuart Karten: User-driven innovation [31:40] Stuart Karten Design The fast pace of technology development makes almost anything possible. The challenge that product developers face is implementing technologies in […]

15 October 2010
What the developing world can teach us about technology

“Creativity, Cost-Cutting & Keeping it Simple: what the Developing World can teach us about Technology” is the long title of a short feature story by Anna Leach on Shiny Shiny, a gadget blog, where she reports on a fascinating talk at CityCamp London. “We’re selling ourselves short if we think the flow of innovation only […]

15 October 2010
mobile + africa

A contingent of Stanford University d.school students recently returned from Kenya, where they spent two weeks working with Nokia Research Africa, and the University of Nairobi, developing health-related mobile applications. The trip was the culmination of months of work in connection with a new class at the d.school, “Designing Liberation Technologies,” which will be offered […]

15 October 2010
US UX versus EU UX: What’s the difference?

In response to questions from Amy Knox regarding US user experience and European user experience, Søren Muus (creative director at FatDUX and co-initiator of the European Centre for User Experience) recently posted on the mail list of the Information Architecture Institute some interesting ideas in this matter. The people of the European Centre for User […]

Show more articles