Daily insights on user experience, experience design and people-centred innovation Audience
17 September 2010
The relationship revolution

The Internet may seem like a 21st-century nightmare version of the worst excesses of the marketplace, writes Melinda Blau in the Psychotherapy Networker. But it’s also creating new possibilities for connection and conversation. “Welcome to the Relationship Revolution—a radical shift in the way we view ourselves and our social ties. The Internet creates “ambient intimacy,” […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

17 September 2010
The relationship revolution

The Internet may seem like a 21st-century nightmare version of the worst excesses of the marketplace, writes Melinda Blau in the Psychotherapy Networker. But it’s also creating new possibilities for connection and conversation. “Welcome to the Relationship Revolution—a radical shift in the way we view ourselves and our social ties. The Internet creates “ambient intimacy,” […]

15 September 2010
Eric von Hippel and 2.9 million British innovators

Ethan Zuckerman reports on yesterday’s Berkman Center lunch talk by Eric von Hippel, where he discussed what he called the “Household Sector” innovation. “Eric von Hippel, a long-time affiliate with the Berkman Center, leads off our 2010 season of lunch talks with a discussion of “Household Sector” innovation. To explain his body of work, von […]

15 September 2010
On the importance of social interaction design for social startups

On his Gravity7 blog, Adrian Chan tries to convince startups and social application companies to embark on in-house social interaction design “The problem, as I see it, is that many small startups, and even some larger social media companies and efforts, lack user-centric and objective definitions of their goals and objectives. Companies are started to […]

15 September 2010
The impact of design ethnography and WordPress

Kristina Krause has recently finished a master’s degree in social anthropology at the University of Kent, with a thesis titled: The impact of design ethnography and WordPress | Client – web designer relationships in the nonprofit sector. “The increasing rate of technological innovation and integration into the daily lives of many online users has spurred […]

14 September 2010
Experience-based product design from Intel

The Day Zero event of the Intel Developer Forum started off with a presentation by Intel Fellow (and anthropologist) Genevieve Bell who is now also the head of Intel’s Interaction and Experience Research (IXR) division, that is focused on defining new user experiences and new computing platforms (see earlier announcement). A few blogs report on […]

14 September 2010
Extensive interview with user interface expert Bill Buxton

Canadian newspaper The Globe and Mail has published an extensive, three-part interview that Chad Sapieha conducted with Microsoft Principal Researcher (and fellow Canadian) Bill Buxton. “You’ve likely never heard of him, but he has almost certainly had an impact on your life. A principal researcher with Microsoft Research who commutes from his home in Toronto […]

14 September 2010
Cellphones, social networks make eavesdropping OK?

Not only are many unconcerned about strangers overhearing cellphone calls, we purposely broadcast our personal business on Facebook and Twitter. Sharon Jayson reports on the implications in USA Today. “A century ago, when the first home phones were “party lines” shared by neighbors, “worrying you were being listened in on was a common feature of […]

14 September 2010
Human-computer interaction for development

  Human-Computer Interaction for Development: The Past, Present, and Future Research article by Melissa R. Ho (University of California, Berkeley), Thomas N. Smyth (Georgia Institute of Technology), Matthew Kam( Carnegie Mellon University) and Andy Dearden (Shefaeld Hallam University) Recent years have seen a burgeoning interest in research into the use of information and communication technologies […]

13 September 2010
A tech world that centers on the user

I live in the future & here’s how it works Why your world, work, and brain are being creatively disrupted by Nick Bolton Crown Business, Sept. 2010 304 pages Amazon The New York Times has published an article that was adapted from the book I Live in the Future & Here’s How It Works by […]

9 September 2010
Vodafone’s Future Agenda forum

The Future Agenda, sponsored by Vodafone, is a not-for-profit, cross-discipline programme which aims “to unite the best minds from around the globe to address the greatest challenges of the next decade”. “In doing so, it will map out the major issues, identify and discuss potential solutions, suggest the best ways forward and, we hope, as […]

9 September 2010
Don Norman: Living with Complexity (book)

Living with Complexity Norman, Donald A MIT Press, October 2010 280 pages Amazon If only today’s technology were simpler! It’s the universal lament, but it’s wrong. We don’t want simplicity. Simple tools are not up to the task. The world is complex; our tools need to match that complexity. Simplicity turns out to be more […]

6 September 2010
Experientia to redesign United Nations website

Experientia, the international experience design consultancy based in Turin, Italy, will be designing the new website of the training arm of the United Nations’ International Labour Organisation (ILO). The International Training Centre of the ILO is an advanced training institute located in Turin, that sits at the forefront of strengthening the capacities, capabilities and competencies […]

6 September 2010
Juicy stories and more

Four new articles in today’s edition of UXmatters: Juicy stories sell ideas By Whitney Quesenbery and Kevin Brooks Storytelling fits into the design process in many places. You probably know that collecting stories is key to user research and ensuring your UX designs tell a clear story makes the resulting user experiences better. But in […]

3 September 2010
The future of screen technology

TAT, a Swedish software technology and mobile interface design company, recently ran a two-week open innovation experiment, during which they collaborate with the web community to sketch out an idea for two weeks and then build a video of the concept that gets most contribution and attention – measured in votes, ideas, and comments. They […]

2 September 2010
Why privacy is not dead

The way privacy is encoded into software doesn’t match the way we handle it in real life, writes Microsoft researcher Danah Boyd in the Technology Review. “Each time Facebook’s privacy settings change or a technology makes personal information available to new audiences, people scream foul. Each time, their cries seem to fall on deaf ears. […]

2 September 2010
A cyber-house divided

Online as much as in the real world, people bunch together in mutually suspicious groups—and in both realms, peacemaking is an uphill struggle. The Economist reports in an article that quotes Danah Boyd and Ethan Zuckerman. “A generation of digital activists had hoped that the web would connect groups separated in the real world. The […]

2 September 2010
Attention: This revolution will NOT be televised

Adrian Chan of Gravity 7 and Andreas Weigend, former chief scientist at Amazon.com and lecturer at Stanford and UC Berkeley, together wrote an article on how best to respond to the world of social data, how to metabolize it, and incorporate it as if it belonged to the very company DNA. “If social data powers […]

2 September 2010
Stowe Boyd’s thoughts on our social future

Stowe Boyd went to BlogTalk in Galway, Ireland and came back inspired: sociality, he says, has turned out to be the most interesting thing to emerge from the past decade of the web. “The next generation of operating environments will be social at their core. Our current operating environments are based on standard understanding of […]

2 September 2010
Basque PhD thesis on relationship of youth today with new technologies

A few days ago sociologist Ms Lucía Merino presented her PhD thesis entitled, Digital natives: a study of the technological socialisation of young people, at the University of the Basque Country (UPV/EHU). “Considering that young people nowadays are natives of the so-called digital culture, Ms Merino explored their relationship with the new technologies and how […]

2 September 2010
Mobile devices and privacy

Should we focus on changing the behaviour of people OR changing the behaviour of devices? That is the key question in article by Ajit Jaokar on his blog Open Gardens. “The many privacy related issues raised by the Web will be amplified in the world of mobility and even more so, in a world dominated […]

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