putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
30 September 2010
Crowdsourcing: turning customers into creative directors

Is turning your customers into both creative director and chief of research the ideal low-cost model for business? The BBC reports on the role of crowdsourcing in business: “Not everyone is so sanguine about the benefits. Jaron Lanier is a US computer scientist, virtual reality pioneer, and author of You Are Not a Gadget. He […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

30 September 2010
Crowdsourcing: turning customers into creative directors

Is turning your customers into both creative director and chief of research the ideal low-cost model for business? The BBC reports on the role of crowdsourcing in business: “Not everyone is so sanguine about the benefits. Jaron Lanier is a US computer scientist, virtual reality pioneer, and author of You Are Not a Gadget. He […]

30 September 2010
Facebook exec: All media will be personalized in 3 to 5 years

Facebook’s Chief Operating Officer Sheryl Sandberg said in New York today that in the next three to five years, a website that isn’t tailored to a specific user’s interest will be an anachronism, according to coverage from media industry blog PaidContent, and reported on by ReadWriteWeb. “That’s fantastic: a new level of subject-level sophistication, detail […]

30 September 2010
Manuel Castells: Mobile internet will outstrip ‘desktop’ use by 2014

By 2014, the number of mobile internet users will surpass the number of users browsing the internet via a desktop computer, says a former adviser to Barack Obama’s 2008 presidential campaign and member of technology panels on the United Nations. Professor Manuel Castells told a conference on web science at the Royal Society this week […]

30 September 2010
What does the Internet of Things mean for UX people?

Last week, the Sixth European Information Architecture Summit took place in Paris, and all the presentations are already online. Here are a few that caught my attention: Design Beyond the Glowing Rectangle: User experience design and research implications of the Internet of Things Claire Rowland & Chris Browne, Fjord, UK The key challenges we think […]

29 September 2010
Creating a patient-centered future for health care

Minneapolis firm Worrell looked at the future of health care through the patient’s perspective. Fast Company’s Co.Design site reports. “When it comes to designing new medical devices, most of the talk is about how easy products are for physicians to use, noted designer Kai Worrell at last week’s Body Computing conference at USC. There’s almost […]

29 September 2010
Forrester Research: Many social networkers happy just to lurk

Online social networks are growing, but the percentage of users uploading content to sites like YouTube and Facebook has “plateaued” worldwide, according to a report released Tuesday by Forrester Research, writes CNN. The report, called “A Global Update of Social Technographics,” says people joining online social networks aren’t uploading videos, posting status updates and engaging […]

29 September 2010
PhD: Mobile phone use by young adults in India: a case study

“Mobile phone use by young adults in India: a case study”, the PhD thesis of Priyanka Matanhelia at the University of Maryland, is available online. Abstract This study explored the use of mobile phones among young adults in India. The study used the theoretical frameworks of uses and gratifications approach from media studies, social-cognitive domain […]

29 September 2010
UK campaign for inquiry into “mind change” caused by computers and internet

The potential transformation of our brains caused by intensive use of computers and the internet is a threat to our quality of life on the same scale as risks to the planet from climate change, according to an eminent neuroscientist. The Financial Times reports. “Lady Greenfield of Oxford University has stepped up her campaign for […]

29 September 2010
US market research: Few Americans are consuming digital media

Connected devices are still having trouble finding a mass audience, a new report from market-research firm The NPD Group has found. But that is likely to change over time. “According to NPD, a whopping 75 percent of all U.S. consumers did not connect to or download multimedia content, including games, music, video, or e-books, over […]

29 September 2010
In study, children cite appeal of digital reading

Many children want to read books on digital devices, while parents worry that technology will distract young bookworms, according to a survey by the publisher Scholastic. The New York Times reports: “Many children want to read books on digital devices and would read for fun more frequently if they could obtain e-books. But even if […]

25 September 2010
Essential interaction design essays and articles

Dan Saffer of Kicker Studio has started a list of essays and articles that he feels are important touchstones and reference points for interaction designers. The list contains only publicly available articles. Any additions are more than welcome.

24 September 2010
Videos of Stanford’s HCI seminar

Below are the 2010 videos of the Human-Computer Interaction Seminar at Stanford University. Check also the full playlist. Redesigning the programming experience (May 28, 2010) Joel Brandt, a PhD candidate in the Stanford Human-Computer Interaction Group, discusses the roles that online resources play in creating software and examines the emerging class of “opportunistic” programmers out […]

22 September 2010
UX developments at Telefónica

Some UX developments at Telefónica, the Spanish telecommunications group. Telefónica introduces user experience lab Telefónica’s research and development unit has presented its user experience lab. Via the user experience lab, Telefónica R&D uses the technique of co-creation, involving users in the process of products / services design. The lab includes all the elements that can […]

20 September 2010
Mobile Monday Amsterdam on design

Every other month Mobile Monday Amsterdam organises a network event with visionary speakers and practical cases. The most recent one, on 6 September, was devoted to design and had a couple of top-level speakers. See the videos for yourselves. Matt Webb – Managing Director at BERG (UK) What comes after mobile Matt Webb talks about […]

18 September 2010
The digital panopticon

In a three-part series Joshua-Michéle Ross explores on O’Reilly Radar a series of questions on the value and function of social media (a.k.a. social technologies). “I will not be arguing that social technologies are a bane or should be stopped. I don’t believe the former is true and I believe the latter is impossible… I […]

18 September 2010
Cutting edge sharing and bartering in Brooklyn

From farming to art, practices like sharing and bartering are being revived and updated for the Twitter age. The New York Times reports from Brooklyn. “Concepts like sharing and bartering — whether it’s fabric at Etsy Labs in Dumbo or powerboats at SailTime on the Chelsea Piers — are being revived and updated for the […]

18 September 2010
Values in technology design and use: ethnography’s contribution

A couple of months ago former Nokia ethnographer Tricia Wang gave a talk at the Nokia Research Center in Palo Alto, CA, and she just posted the slideshow and the abstract on her blog. “My talk today is about how I came into my research at Nokia wanting to answer the question: how can ethnographers […]

18 September 2010
All together now, to each his own sync

New York Times cultural commentator Anand Giridharadas reflects on the fact that as the very idea of mass culture erodes, many people are synced with themselves but unsynced with those around them. “The digitizing, globalizing world is changing the working of culture. As some see it, cities and nations and continents are losing their common […]

18 September 2010
Intel: it’s all about the experience

The Intel announcements this week, particularly those by CTO Justin Rattner, are quite visionary. But also anthropologist Genevieve Bell’s approach is making waves in the community, such as this article by TechRadar.com. Before the Experience Lab, [Genevieve Bell] was working with the Digital Home team; a job she jokes that she got because of her […]

17 September 2010
Context-aware devices that become our natural extensions

Much coverage on the presentation by Justin Rattner (video), Intel’s CTO at the Intel Developer Forum, where he discussed a future with so-called context-aware computers and mobile devices. (Make sure to see the full video). PC Magazine Rattner describes the future of context-aware computing The real question, Rattner said, is: Is the market ready for […]

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