putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
12 July 2010
Worries about over-sharing location from mobiles

Experiments like ‘Please Rob Me’ indicate that what people reveal via location-sharing apps could potentially be harmful to them – and survey finds concerns among users. “More than half of people with geolocation-capable mobile devices worry about “loss of privacy” from using their location-sharing features, a survey has found – even though location-sharing apps such […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

12 July 2010
Worries about over-sharing location from mobiles

Experiments like ‘Please Rob Me’ indicate that what people reveal via location-sharing apps could potentially be harmful to them – and survey finds concerns among users. “More than half of people with geolocation-capable mobile devices worry about “loss of privacy” from using their location-sharing features, a survey has found – even though location-sharing apps such […]

12 July 2010
Most smartphones are underused

As smartphones increasingly penetrate the market, with nearly a quarter of mobile users owning one, data consumption is becoming more stratified: the heaviest users most frequently use their phones’ advanced features while many people hardly touch them, according to a Nielsen report. Read article

12 July 2010
Smart gadgets may anticipate our needs

  Devices could monitor people’s health and step in when needed to help them get better, experts say. “Within a decade or two, researchers at Silicon Valley companies and elsewhere predict, consumer gadgets will be functioning like hyper-attentive butlers, anticipating and fulfilling people’s needs without having to be told. Life would not only be more […]

9 July 2010
Danah Boyd: smartest “tech” academic

The smartest “tech” academic according to Fortune Magazine (“The smartest people in tech”) is Danah Boyd, Social Media Researcher, Microsoft Research. “She is the reigning expert on how young people use the Internet, and she’s writing a book on the subject. Boyd’s research is the real deal, a potent blend of theory and ethnographic data. […]

8 July 2010
Video interviews with Dan Ariely and Clay Shirky

Big Think is an online think tank, founded in 2007, that presents video interviews with major intellectuals from a wide range of fields. Recent interviews that caught my attention are with Dan Ariely and Clay Shirky. Dan Ariely [39:14] Professor of Behavioral Economics, Duke University and author of “Predictably Irrational” Dan Ariely is the author […]

8 July 2010
Towards a read/write urbanism

Adam Greenfield, Nokia’s head of design direction for service and user-interface design, is the author of this week’s Urban Omnibus feature. In the piece, he uses software design as a base to talk about the ways citizens call out trouble spots in the urban landscape and how we might redesign the performance of that landscape […]

8 July 2010
Sensemaking

Jon Kolko was one of the speakers yesterday at the Design Research Society conference in Montreal, Canada. His presentation addressed Sensemaking – the manner in which we make meaning during the design process, and arrive at insights and new design ideas. – Sensemaking and framing: a theoretical reflection on perspective in design synthesis (paper) – […]

7 July 2010
Habitar – Bending the urban frame

Today I received the catalogue of the Habitar exhibition, organised by LABoral Art and Industrial Creation Centre, an exhibition centre for art, science, technology and advanced visual industries in Asturias, Spain, and curated by José Luis de Vicente with Fabien Girardin as conceptual advisor. “Utopian and radical architects in the 1960s predicted that cities in […]

2 July 2010
More videos from The Web And Beyond

All presentations from The Web and Beyond (TWAB) can now be viewed online. TWAB is the bi-annual daylong conference organised by Chi Nederland and IOP-MMI for the user experience and interaction design community. Here are some we like: People as content Anton Nijholt, University of Twente Anton looks deeper into […]

2 July 2010
Intel launches new interaction and experience research division

At the Intel Labs’ annual Research at Intel media event, Intel Corporation Chief Technology Officer Justin Rattner announced (video) a new research division, called Interaction and Experience Research (IXR), that is focused on defining new user experiences and new computing platforms. The innovations coming out of the labs are expected to help re-imagine how we […]

2 July 2010
Smart meters not smart enough for consumers

The American Council for an Energy-Efficient Economy on Tuesday released results of a survey finding that energy use feedback tools are more important than smart meters in reducing consumers’ energy use. Analyzing 57 residential feedback programs since 1974, the ACEEE concluded that “smart meters” are not smart enough to slash residential power use and significantly […]

2 July 2010
Glen Cove conference on strategic design and public policy

Ever keen to expand the boundaries of their practices, design professionals have been moving in the direction of public policy for some years, writes Lucy Kimbell (blog). But what designers, or multi-disciplinary teams using “design” approaches, can also bring to such projects is a set of assumptions about knowledge, that can have important consequences for […]

1 July 2010
Beyond findability

The Spring 2010 issue of the Journal of Information Architecture is now available. In one of the articles “Beyond Findability“, Luigi Spagnolo, Davide Bolchini, Paolo Paolini and Nicoletta Di Blas introduce Search-Enhanced Information Architecture (SEE-IA), a coherent set of information architecture design strategies. This paper details a way to extend classic information architecture for web-based […]

1 July 2010
A Transumer Manifesto

From cars to designer clothes to children’s toys, there’s a growing trend towards “transumerism” and “collaborative consumption,” which emphasize sharing, renting and experiencing over owning, writes Simon Smith in a blog post that was republished on Shareable. Is it just a fad? Or is this a significant trend that will reshape our approach to goods […]

1 July 2010
Kuniavsky designing read-write web-created things

This fast approaching era of desktop manufacturing via advanced MakerBots and other 3D printers is in part why ThingM co-founder Mike Kuniavsky runs an annual conference called Sketching in Hardware. The event aims to “bring together a small group of people from technology, education, art and design worlds to talk about how to make creating […]

1 July 2010
The cities we need

The Grattan Institute, an Australian independent public policy think-tank, has published a new report, entitled “The Cities We Need“, that aims to set an agenda for thinking about the future of Australia’s cities. It asks how cities meet the individual needs of their residents, both material and psychological, and identifies emerging challenges to meeting these […]

1 July 2010
Why social experience is the future of online content

“For all of the attention on social networking, there are few social media experiences that match the fun of hanging out together with friends in person,” writes Jon Goldman, CEO of the multiuser content-sharing platform Qlipso, on Mashable. “The old debate about what is more valuable — content or distribution — doesn’t capture the whole […]

1 July 2010
Design research at LIFT conference

At the beginning of May, frog design partnered with the Lift conference in Geneva to conduct design research on the conference itself to understand what was working well and not so well about the conference. The organisers wanted to see if a design research approach based on real-time observation and interviewing of attendees could provide […]

1 July 2010
The product of a healthy relationship

The relationship between researchers and product designers can be a rocky one. Paul Golden looks at how market research can make sure it promotes creative thinking rather than obstructs it. “When handled properly, [the initial exploratory phase of the research process] allows planners and developers to identify potential design territories on which to focus development […]

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