putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
30 July 2010
Genevieve Bell’s Digital Futures report released

In 2009, Dr. Genevieve Bell, an Australian-born anthropologist and ethnographer, who is an Intel Fellow and heads Intel’s newly created Interaction and Experience Research (IXR) division, was selected as South Australia’s Thinker in Residence. In her assignment, she focused on the ways in which South Australians use new technologies in their everyday lives. Through extensive, […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

30 July 2010
Genevieve Bell’s Digital Futures report released

In 2009, Dr. Genevieve Bell, an Australian-born anthropologist and ethnographer, who is an Intel Fellow and heads Intel’s newly created Interaction and Experience Research (IXR) division, was selected as South Australia’s Thinker in Residence. In her assignment, she focused on the ways in which South Australians use new technologies in their everyday lives. Through extensive, […]

28 July 2010
The tension between user-centered design and e-government services

Nalini Kotamraju, assistant professor at the University of Twente in the Netherlands, gave an excellent talk yesterday at Harvard University’s Berkman Center for Internet & Society on the lack of user centricity in e-government services. Individuals and institutions are slower to adopt e-government services due to a lack of user centricity in design and development. […]

28 July 2010
Rem Koolhaas, the Hermitage and the design of innovative experiences

On the way to celebrating its 250th anniversary in 2014, the Hermitage museum in St. Petersburg (formerly the Winter Palace of the Russian czars) hired legendary architect Rem Koolhaas to modernize the art museum experience for visitors in a way that both respects the storied history of the Hermitage and also positions the museum as […]

28 July 2010
Cory Doctorow on curated computing

Cory Doctorow, the Canadian blogger, journalist and science-fiction author, argues in The Guardian that curated computing is no substitute for the personal and handmade. Although bespoke computing experiences promise a pipe dream of safety and beauty, the real delight, he says, lies in making your own choices. “The only real reason to adopt coercive curation […]

28 July 2010
Time to break the cyber-utopian myth

Who do you read and associate with online? Ethan Zuckerman argues in this Guardian video that cultural and linguistic barriers stand in the way of our using the internet to tackle global issues.

23 July 2010
Taking co-production into the mainstream

The conventional public services delivery model does not address underlying problems that lead many to rely on public services and thus carries the seeds of its own demise, argue David Boyle, Anna Coote, Chris Sherwood and Julia Slay in a new report by UK think-and-do-tank nef (the new economics foundation) and NESTA, the UK’s National […]

22 July 2010
Questions for Microsoft Research’s Indrani Medhi

Indrani Medhi, associate researcher in the Technology For Emerging Markets Group at Microsoft Research India, was recently rated one of the “50 smartest people in technology” in 2010 by Fortune Magazine. In an interview with Arlene Chang of the India Real Time blog of the Wall Street Journal, Medhi talks about her passion for socio-economic […]

21 July 2010
The web means the end of forgetting

Legal scholars, technologists and cyberthinkers are wrestling with the first great existential crisis of the digital age: the impossibility of erasing your posted past, starving over, moving on. Jeffrey Rosen, a law professor at George Washington University, reports in The New York Times Magazine. “We’ve known for years that the Web allows for unprecedented voyeurism, […]

21 July 2010
The unintended consequences of Facebook

Facebook is about to celebrate its 500-millionth user, but the social media application has had wide consequences, even for those who have never signed on, writes the BBC. Many of the problems that are identified with Facebook are symptomatic of a company which only has a couple of thousand employees to serve half a billion […]

21 July 2010
Coercing people into a brave new digital world

Design consultant Martyn Perks thinks that a UK government-backed campaign to get the entire UK adult population online “threatens to make cyber slaves of us all.” “Is it not possible that some people simply don’t want to participate in this brave new digital world? After all, wouldn’t it be absurd to coerce people into using […]

21 July 2010
Happy birthday Experientia – 5 years old

Experientia turns five years old today, 21 July! We’ve been busy in the last year. Apart from the great projects and fruitful collaborations with old and new clients, we’ve also completely redesigned our website, expanded our offices to include a new wing, and we keep on finding talented and exciting people to work with. We’ve […]

20 July 2010
Social networking and public service provision

I very much enjoyed the reflection of Lee Bryant (Headshift), following the launch of the UK Government’s Big Society initiative. In it, he argues that in the past, UK politics [and not just UK, I’d say] were dominated by two competing visions of the role of the state: “One, on the left, saw state provision […]

20 July 2010
Why traditional intranets fail today’s knowledge workers

Oscar Berg reflects on the changing role of intranets in knowledge-intensive businesses. “These intranets need to provide flexible access to both information and people by employing pull models for serving as many knowledge worker information needs as possible, including unanticipated information needs. Information supply needs to be maximized by supporting the creation and access to […]

19 July 2010
On the design process, consistency and product development

Three new articles have been published on the UX Matters site: Design Is a Process, Not a Methodology By Pabini Gabriel-Petit In this installment of On Good Behavior, I’ll provide an overview of a product design process, then discuss some indispensable activities that are part of an effective design process, with a particular focus on […]

16 July 2010
Google knows your desires before you do

Google attempts to return relevant search results in the blink of an eye. But in future it could go one better, delivering search results to its users even before they know that they want the information, writes Paul Marks in the New Scientist. “In future, your Google account may be allowed, under some as-yet-unidentified privacy […]

16 July 2010
Content Strategy questions and answers

Content strategy is becoming a hot topic (and one I am greatly interested in). Last year, Kristina Halvorson of Brain Traffic published the book Content Strategy. In her own words, it “offers a pretty straightforward approach to planning for content in your web initiatives.” “Content Strategy for the Web explains how to create and deliver […]

15 July 2010
University and Cyberspace conference videos online

A few weeks ago the Communia conference University and Cyberspace took place here in Torino, Italy, with a focus on “reshaping knowledge institutions for the networked age”. Speakers included Massimo Banzi, Joy Ito, David Orban, Bruce Sterling, and many others. The international conference, which is the conclusion and culmination of the Communia Thematic Network project […]

15 July 2010
Internet’s vision ‘not realised’

“The internet has not become the great leveller that it was once thought it could be,” according to Harvard academic Ethan Zuckerman at the TED Global (Technology Entertainment and Design) conference in Oxford. The BBC reports. He said that the web was now contrary to the original utopian vision and users focused on information from […]

14 July 2010
Ethnography in industry

PARC, the legendary California-based research centre owned by the Xerox Corporation, is hosting a series of talks on ethnography in industry. The three talks that took place are already available online in video. More talks are scheduled tomorrow and next week. Feral Technologies: An ethnographic account of the future [ video | alternate link ] […]

14 July 2010
People-focused innovation in healthcare

Philips Design has published a downloadable paper on how it uses qualitative research and design thinking to support development of solutions for the ever-changing healthcare landscape. “Our lifestyles are increasingly out of balance and we are placing our health at risk through unhealthy habits. We are ageing as a population and more likely to suffer […]

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