putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
7 June 2010
Hooked on gadgets, and paying a mental price

The debate continues: scientists say our ability to focus is being undermined by bursts of information from e-mail and other interruptions. The New York Times reports. “Scientists say juggling e-mail, phone calls and other incoming information can change how people think and behave. They say our ability to focus is being undermined by bursts of […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

7 June 2010
Hooked on gadgets, and paying a mental price

The debate continues: scientists say our ability to focus is being undermined by bursts of information from e-mail and other interruptions. The New York Times reports. “Scientists say juggling e-mail, phone calls and other incoming information can change how people think and behave. They say our ability to focus is being undermined by bursts of […]

7 June 2010
On user researchers and behavioural economics

UX Matters has again published a couple of great articles: So, you want to do user research: characteristics of great researchers By Demetrius Madrigal and Bryan McClain (Metric Lab) “One of the best things about user research is that anyone can do it. On the other hand, it takes real commitment and a lot of […]

5 June 2010
DIY U: Can digital solutions save universities?

DIY U: Edupunks, Edupreneurs, and the Coming Transformation of Higher Education by Anya Kamenetz Chelsea Green, 2010 Anya Kamenetz’s new book, DIY U, explores whether the university should embrace digital technologies, or resist. “In a world being radically altered by new media technologies, should the university embrace those technologies, or resist them? This is the […]

5 June 2010
The UX of data visualisation

UX design consultant Hunter Whitney has written an excellent article in UX Magazine on the role of user experience design in data visualisaton. “Much of the vast sea of data flowing around the world every day is left unexplored because the existing tools and charts can’t help us effectively navigate it. Data visualization, interactive infographics, […]

5 June 2010
Does the Internet make us smarter or dumber?

Clay Shirky and Nicholas Carr post contrasting video’s in the Saturday Essay of the Wall Street Journal Amid the silly videos and spam are the roots of a new reading and writing culture, says Clay Shirky. “The case for digitally-driven stupidity assumes we’ll fail to integrate digital freedoms into society as well as we integrated […]

3 June 2010
Video on how telecommunications are revolutionising east Africa

Filmmaker Declan McCormack looks at how mobile phones and the internet are changing lives in east Africa. McCormack is a filmmaker who has spent much of the last five years documenting the successes and failures of business-oriented development projects in developing countries. Reports from various parts of the world can be seen on his website […]

3 June 2010
The user centered design conundrum

Andrew Maier writes on uxbooth.com on the conundrum of user-centred design: willful ignorance to the benefits of design research. “Interestingly, the conundrum always starts the same way: those who budget a project’s time, materials, etc. believe that incorporating user research into the design process could potentially add to the project’s overall scope. These stakeholders, project […]

2 June 2010
Strategy, ethnography and PowerPoint

In a recently published study, Sarah Kaplan of the Joseph L. Rotman School of Management at the University of Toronto decided to take a deeper look into how PowerPoint is mobilised in a company’s strategy by doing an ethnographic study of one organisation (CommCorp). “PowerPoint has come to dominate organizational life in general and strategy […]

2 June 2010
Bringing European values to the Internet of Things

Neelie Kroes, Vice-President of the European Commission responsible for the Digital Agenda, addressed yesterday’s 2nd Annual Internet of Things Conference in Brussels, with a speech entitled “Bringing European values to the Internet of Things”. “Our citizens may not always want to use the technology in all the ways that is possible. They will want to […]

2 June 2010
Videos of IIT Design Research Conference

Videos of the recent IIT Design Research Conference are currently being uploaded. Here is the list of the presentations (alphabetical by speaker’s last name), with video links (where available): Tim Brown | IDEO (conference bio) We’re all design researchers now (34:15) Solving some of society’s biggest challenges today will require large scale behavior change. Tim […]

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