Daily insights on user experience, experience design and people-centred innovation Audience
15 June 2010
Improving patient safety by user-driven design

In his talk “‘Improving patient safety by user-driven design of decision support” at the IIT Institute of Design, Christian Nøhr of Aalborg University described the ethnographic and participatory work conducted with doctors, nurses and patients in Denmark, as part of the PSIP European research project. Christian Nøhr presents the participatory design games approach for Patient […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

15 June 2010
Improving patient safety by user-driven design

In his talk “‘Improving patient safety by user-driven design of decision support” at the IIT Institute of Design, Christian Nøhr of Aalborg University described the ethnographic and participatory work conducted with doctors, nurses and patients in Denmark, as part of the PSIP European research project. Christian Nøhr presents the participatory design games approach for Patient […]

14 June 2010
UX leadership

Will Evans (Director, Experience Design for Semantic Foundry) and Daniel Szuc (Principal Usability Consultant at Apogee) have created UX Leadership, a new publication and forum to discuss leadership in the context of the UX community, and “to start a user experience revolution”. Their vision: “We believe that the world faces great challenges: lack of information […]

14 June 2010
Some CHI papers that we like

Here are some of the CHI 2010 papers we like: On cross-cultural HCI Postcolonial computing: a lens on design and development Lilly Irani, Janet Vertesi and Paul Dourish, Department of Informatics, University of California, Irvine; Kavita Philip, Department of Women’s Studies, University of California, Irvine; Rebecca E. Grinter, GVU Center and School of Interactive Computing […]

14 June 2010
Engineering a brighter future

Alice Rawsthorn, design critic of The New York Times, reports on Loops, an experimental project created by Participle, the British social design group, that aims to help young people to become more confident, ambitious and resourceful. “[Hilary] Cottam [, co-founder of Participle,] and her colleagues are at the forefront of the increasingly influential discipline of […]

13 June 2010
Book: Screen Future

Screen Future The Future of Entertainment, Computing, and the Devices We Love By Brian David Johnson June 30th 2010 will see the publication of the book, Screen Future: The Future of Entertainment, Computing and the Devices We Love, by Brian David Johnson, customer experience architect at Intel. Screen Future is a technical book about people, […]

13 June 2010
William J. Mitchell (MIT) passed away

BoingBoing reports that Professor William J. Mitchell, pioneer of urban computing, has passed away. Professor William J. Mitchell, director of MIT’s Design Laboratory and pioneering Smart Cities research group, died yesterday after a battle with cancer. Professor Mitchell was a brilliant and big thinker who wrote a series of seminal books, including Me++, City of […]

12 June 2010
Closing the digital frontier

The era of the Web browser’s dominance is coming to a close. And the Internet’s founding ideology—that information wants to be free, and that attempts to constrain it are not only hopeless but immoral— suddenly seems naive and stale in the new age of apps, smart phones, and pricing plans. What will this mean for […]

12 June 2010
The defense of computers, the Internet and our brains

There is a lively discussion and some concern that computers, the Internet and multitasking are extracting a mental price, writes Nick Bilton in the New York Times’ “Bits” blog. Yet, Bilton says, “there are some who argue that not only are our brains just fine on the Internet, but they are indeed better off for […]

12 June 2010
Using stories for a better user experience

Whitney Quesenbery and Kevin Brooks, authors of the book “Storytelling for User Experience: Crafting Stories for Better Design”, describe how storytelling can help you collect, analyze and share user research information. “Stories can help you collect, analyze and share qualitative information from user research and usability, spark design imagination and keep in touch with your […]

11 June 2010
Poor user experience with smart meters a risk for energy suppliers

Smart meters represent a fork in the road for energy suppliers; engage with customers now and build value-added experiences that re-energise the supplier-consumer relationship, or do nothing and run the risk of third parties exploiting customer data and further eroding brand loyalty. This white paper on smart meters by Foolproof explores potential applications of smart […]

11 June 2010
Clay Shirky’s Cognitive Surplus

Clay Shirky’s second book, The Cognitive Surplus, “picks up where his stellar debut, Here Comes Everybody left off,” writes Cory Doctorow in his Boing Boing book review, “explaining how the net’s lowered costs for group activity allow us to be creative and even generous in ways that we never anticipated and haven’t yet fully taken […]

11 June 2010
Recognising the nuances of privacy

This weekend the new issue of OPEN will be launched at the Berlin Biennial. “Privacy” is the main theme, and the focus is “not so much on deploring the loss of privacy but on taking the present situation of ‘post-privacy’ for what it is and trying to gain insight into what is on the horizon […]

11 June 2010
The anti-web movement is gathering pace

After 15 years as the net’s publishing platform of choice, a movement is growing that wants to put the web back in its box. “After the desktop OS and browser wars of the late 90s settled down in to uniform web standards, many of us had thought the web, which runs through my veins, would […]

9 June 2010
Positive user experiences at Google

John Zeratsky, senior designer at YouTube, and Matt Shobe, staff user experience designer at Google, gave a talk at Google I/O, the annual web developer conference, on “creating positive user experiences”. “Good user experience isn’t just about good design. Learn how to create a positive user experience by being fast, open, engaged, surprising, polite, and, […]

9 June 2010
Handbook of Global User Research

Handbook of Global User Research by Robert Schumacher (editor) Morgan Kaufmann October, 2009 336 pages User research is global – yet despite its pervasiveness, practitioners are not all well equipped to work globally. What may have worked in Nigeria may not be accepted in Russia, may be done differently in Brazil, may partly work in […]

8 June 2010
Design Everything, a futures conference

I finally had a chance to listen to the two excellent keynotes of Design Everything, the futures conference that took place last month in Manchester, UK. Keynote: Ben Cerveny Ben Cerveny‘s keynote explored how, as newly-emerging urban-scale technology infrastructures are implemented, citizens will begin to gain the ability to affect their environment in new ways, […]

8 June 2010
A sense of place, a world of Augmented Reality

Architectural historian Mitchell Schwarzer has published a two-part essay that explores how technology — especially the real-time, mediating imageries of augmented reality — influences how we perceive and inhabit place. “We’re in the first stage of a transformation of our sense of place,” he writes, “as momentous as that which occurred a couple of centuries […]

8 June 2010
From industrial design to user experience

Mark Baskinger, associate professor at the School of Design of Carnegie Mellon University, reflects in UX Magazine on the heritage and evolving role of experience-driven design. Experience-driven design, he says, has made “experience” the new hot buzzword. But is it really new? “In this article, I want to share some thoughts about user experience design, […]

8 June 2010
Rapid prototyping at UNICEF

On 10-11 May, UNICEF New York organised the Design Days, where they invited designers and engineers who have worked with UNICEF to discuss the organisation, the (rapid prototyping) design process, and recommendations for future design collaborations. They have now produced a video that is a synopsis of the projects, themes and trouble-shooting expressed at the […]

7 June 2010
Keynotes from The Web and Beyond

Keynote videos from The Web and Beyond, the bi-annual daylong conference organised by Chi Nederland and IOP-MMI for the user experience and interaction design community, are available on Vimeo: Michael Meyer CEO, Adaptive Path Proximus Maximus: design imperatives from the Roman Empire to the NASA Space Program and beyond Michael Meyer frames the business and […]

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