putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
30 June 2010
Interactions magazine on subtlety and change

The current issue of Interactions Magazine is generally on subtlety and change, writes co-editor-in-chief Jon Kolko: “There are some strange changes under way in our world. We constantly hear the refrain of the massive chaos around us, yet the allure of such a large, looming flux may distract us from something more important: the countless […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

30 June 2010
Interactions magazine on subtlety and change

The current issue of Interactions Magazine is generally on subtlety and change, writes co-editor-in-chief Jon Kolko: “There are some strange changes under way in our world. We constantly hear the refrain of the massive chaos around us, yet the allure of such a large, looming flux may distract us from something more important: the countless […]

30 June 2010
Goodbye to UXnet “News” readers

For nearly three years, selected Putting People First posts — 837 to be precise — have also been published on the website of UXnet. Now that UXnet is being disbanded, the site will be archived and these posts will stay on the archive site. You can also find all UXnet posts directly on the Putting […]

25 June 2010
Essays on service design in higher education

COTEN, the collaborative online research project exploring service design for higher education in 2010, features some interesting lecture essays: Small change and re-thinking education (audio) by Nabeel Hamdi 17 May 2010 Our first Special Guest is Nabeel Hamdi who, in this interview with Andy Polaine, talks about both his approach to development work, which advocates […]

24 June 2010
Content strategy and the future of the online experience

Two new articles in UX Magazine: Fusing content strategy with design by David Gillis Context maps and content flow diagrams are just two possible ways to integrate content strategy and UX design—which is really the goal. Content strategy needs to develop its own brand of design thinking and action in order to truly come into […]

23 June 2010
The huge challenge of Nokia’s head of design and UX

The acclaimed Italian journalist Luca De Biase recently interviewed Marko Ahtisaari (blog – wikipedia), Senior Vice President, Design and User Experience of Nokia, for the Italian business newspaper Il Sole 24 Ore. Here is what happened these last few weeks: A warning by Nokia on second-quarter sales and profits, a recent fall in the Nokia […]

23 June 2010
Why we desire, display and design

Humans around the world wear clothing and accessories to hide their bodies, to emphasise them, even to evoke magic. Indeed, personal ornaments appear to be among the first forms of symbolic communication. US psychologist Nancy Etcoff linked fashion to psychology in the sixth Premsela Lecture: ‘Born to Adorn: Why We Desire, Display and Design’, delivered […]

23 June 2010
IKEA’s Playreport

Playreport is a global research project on children, families and play, initiated by IKEA. The company conducted 11,000 interviews in 25 countries, and spoke to 8,000 parents and 3,000 children aged 7-12. It is therefore, according to IKEA, the largest global research project ever conducted on parenting, children and the state of play around the […]

22 June 2010
Intel transforming lives of senior citizens in 2050

This month Chip Chick, the site that focuses on technology for women, was invited by Intel to its annual Upgrade Your Life Event where the company presented what it is working on. This feature article updates us on how Intel’s healthcare projects aim to transform life for senior citizens in 2050. “Today Intel’s social scientists […]

22 June 2010
The reality of social media

In this post Adrian Chan “teases apart the objective and subjective dimensions of social media, to examine what’s behind the relational economy we now live in, and its particular mode of production.” “All commerce and much personal and social utility implied by use of social media, writes Chan, owes to the subjective value added to […]

22 June 2010
Don Norman: the Want interview

“The ability to explain complex academic theories in palatable layman’s’ terms is the mark of a good teacher—and Don Norman is certainly that,” writes Ken Grobe in his commentary accompanying the video of the interview. “He is, of course, much more than a professor. Often called “The father of User Experience,” Norman coined the phrase […]

21 June 2010
On ethnography and balance scorecards

Three new articles have been published on the UX Matters site: Ethnography in UX by Nathanael Boehm, user experience and social interaction designer for the Australian Government, Canberra, Australia “In this article, I want to look at ways in which UX professionals can conduct research, usability testing, and evaluation for the upper rungs of the […]

19 June 2010
UXnet disbanded

Louis Rosenfeld, president of the Board of Directors of UXnet, announced last night that the user experience network is being disbanded: “On behalf of UXnet’s board of directors, I have a bit of difficult news to share: we are disbanding UXnet. UXnet simply is not structured to achieve its goal of building a sustainable network […]

19 June 2010
New Masters in Service Design at Domus Academy

The Domus Academy in Milan is launching a new Masters in Service Design. “Domus Academy’s distinctive approach is to consider the aesthetic of the experience along the parameters of quality and efficacy for a good service performance: such a dimension depends on sensitive and emotional aspects, linked to human nature, behavior, and cultural backgrounds. The […]

19 June 2010
Parliament of Things

In a resolution adopted Tuesday, the European Parliament officially endorsed the development of the Internet of Things, reports Read Write Web. This resolution frankly encourages the development of an Internet of Things in the European Union. It even calls on the European IoT Commission to “secure co-financing for the implementation of these technologies” and “continue […]

18 June 2010
Deciphering the cause of human motivation

Anand Giridharadas, columnist at the New York Times and the International Herald Tribune, is at it again in his usual delightful way. This time he reflects on the nature of human motivation. “Call it, perhaps, the great showdown over the nature of human motivation. One camp regards our species as Homo Incentivus. It conceives of […]

17 June 2010
Resistance is futile and the design of politics

Paul Dourish, a researcher frequently written about on this blog (check e.g. Monday’s mentioning of his paper on Postcolonial Computing), has posted a few more papers that are worth exploring: “Resistance is Futile”: Reading Science Fiction Alongside Ubiquitous Computing Personal and Ubiquitous Computing Paul Dourish, Department of Informatics, University of California Genevieve Bell, Director of […]

17 June 2010
User-driven innovation for Nordic businesses

Ludinno, a hands-on user-driven innovation-project, has provided new concepts, ideas and knowledge for businesses, and a platform for a Nordic research cooperation in the field of merging design and user-driven innovation (UDI) processes. In the project students supported by academics and trained professionals cooperated with businesses to carry out real and user driven business projects. […]

17 June 2010
Jon Kolko on design that changes human behavior

As part of its “Future By Design” series, Forbes Magazine interviewed Jon Kolko, associate creative director at Frog Design and founder of the Austin Center for Design, on how a “well-crafted product can make the world a better place.” Forbes: What do you think constitutes good design? Good design is design that changes behavior for […]

17 June 2010
Collaborative consumption

Rachel Botsman, co-author with Roo Rogers of the upcoming book “What’s Mine is Yours: The Rise of Collaborative Consumption”, was one of the speakers at TEDx Sydney, the conference which featured a selection of Australia’s leading visionaries and storytellers on May 22nd. The book Collaborative Consumption describes the rapid explosion in traditional sharing, bartering, lending, […]

15 June 2010
The innovative use of mobile applications in East Africa

The Swedish International Development Corporation Agency (SIDA) has published a report by Johan Hellström (blog) that gives an overview of the current state of mobile phone use and services in East Africa. The report outlines major trends and main obstacles for increased use as well as key opportunities and potential for scaling-up mobile applications. It […]

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