putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
28 May 2010
Usability and user experience in digital libraries

Lorraine Paterson and Boon Low of the UK National e-Science Centre at the University of Edinburgh highlight findings from the usability inspection report they conducted for the JISC-funded research project, Usability and Contemporary User Experience in Digital Libraries (UX2.0). The article was published in Ariadne, the UK web magazine for information professionals in archives, libraries […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

28 May 2010
Usability and user experience in digital libraries

Lorraine Paterson and Boon Low of the UK National e-Science Centre at the University of Edinburgh highlight findings from the usability inspection report they conducted for the JISC-funded research project, Usability and Contemporary User Experience in Digital Libraries (UX2.0). The article was published in Ariadne, the UK web magazine for information professionals in archives, libraries […]

28 May 2010
Moving past user needs

Tara Mullaney (and not Allan Chochinov as erroneously reported earlier) has published her reflections on IIT’s 2010 Design Research conference on Core77. Although there were about 30 speakers, Mullaney focuses on the contributions by Donald Norman, Rick Robinson (Elab), Doug Look (AutoDesk), Tim Brown (IDEO), Martha Cotton (gravitytank), Heather Fraser (Rotman DesignWorks), Eric Wilmot (Wolff […]

26 May 2010
Mobile banking: mediated use

Jan Chipchase (frog design and until recently an acclaimed user researcher/anthropologist at Nokia) reflects on the topic of technical and textual illiteracy in the context of mobile banking, and the role of privacy within the mediated use illiterate people often need to rely on. “Textual and technical illiteracy is often cited as a barrier to […]

25 May 2010
Growing up online

In Growing Up Online, the American public affairs series FRONTLINE takes viewers inside the very public private worlds that kids are creating online, raising important questions about how the Internet is transforming childhood. “The Internet and the digital world was something that belonged to adults, and now it’s something that really is the province of […]

25 May 2010
How social mood moves the world

Why do share prices, skirt lengths, even the state of the European Union, fluctuate so wildly? It’s down to social mood, says John Casti, and we must heed its messages. “No collective human activities or actions, such as globalisation or, for that matter, trends in popular culture such as fashions in films, books or haute […]

22 May 2010
Digital Death Day

On 20 May 2010 an event known as “Digital Death Day” brought together the businesses of social networking, data management and death care. One of its organisers, Jennifer Holmes, says: “We have reached a critical mass of personal data online.” She is referring to the billions of pages held by Facebook and other social networking […]

22 May 2010
Meta Products

Meta Products is a fairly new blog (started in September 2009) related to developments on the Internet of Things. It is run by Wimer Hazenberg and Menno Huisman, both managing partners at Dutch design studio Booreiland. “Meta Products are the next generation consumer products. These products consist of both a physical and a web part. […]

22 May 2010
Africa – on the road to technology perdition?

Let’s face it, says Bright Simons, Director at IMANI-Ghana and President of the mPedigree Network, Africa is on the downward slope to perdition as far as technology is concerned. “Many people who are not directly confronted with this reality on the continent are usually lured into a false sense that things are looking up because […]

21 May 2010
Design Of The Other Things

Experientia participates in the exhibition “Design Of The Other Things” at the Triennale Design Museum in Milan. Stefano Maffei is the curator of the exhibition, which explores the ways in which the world of design is changing, becoming transversal and interfacing increasingly with other fields, such as art, technology, management, fashion and scientific research. The […]

21 May 2010
Experience design: technology for all the right reasons

Experience Design: Technology for All the Right Reasons Marc Hassenzahl Morgan & Claypool, 2010 In his In the blink of an eye, Walter Murch, the Oscar-awarded editor of The English Patient, Apocalypse Now, and many other outstanding movies, devises the Rule of Six — six criteria for what makes a good cut. On top of […]

21 May 2010
Special issue on experience design

Last year, Mark Blythe, Effie Law and Marc Hassenzahl edited a special issue on Experience Design in the New Review of Hypermedia and Multimedia. It features a more designerly perspective on and some reflections about Experience Design itself and its relation to common approaches and views in Human-Computer Interaction and Design. Editorial: Blythe, M., Hassenzahl, […]

21 May 2010
The psychologist’s view of UX design

Dr. Susan Weinschenk is a psychologist by training and education. She has been applying psychology to the design of technology for 30 years and is the author of Neuro Web Design: What makes them click?. She is Chief of User Experience Strategy, Americas, at Human Factors International, and runs the popular blog whatmakesthemclick.net. In this […]

21 May 2010
BeAware – Boosting Energy Awareness

BeAware, an EU-supported research project, has created a solution to motivate and empower citizens to become active energy consumers, by offering them the opportunity to raise awareness of their own power consumption in real time. Energy Life includes a mobile phone application and an ambient interface that makes use of the home lighting and lamps […]

17 May 2010
Embedded anthropology

Anthropologist Simon Roberts, who manages the social science research and design research team for Digital Health Group at Intel in Ireland, spoke last week at an RSA event on Embedding Design in London, UK, on the role of anthropology within large organisations. “I would argue that much of the work of corporate anthropologists is spent […]

17 May 2010
User experiences for children, for seniors and for play

UX Matters is another one of these great resources for the user experience community. Here three recent articles: Designing user experiences for children By Heather Nam (Mediabarn) Creating a great experience for Web site users should always take the users’ perspectives into consideration. While a user’s age can be a contributing factor in a design’s […]

17 May 2010
Bringing behavioural change from lab to studio

Nick Marsh recently published an article with Dan Lockton in the fourth edition of Touchpoint, the Service Design Network journal. The issue is completely focused on the relationship between service design and behaviour change, but unfortunately the content is not available online. Marsh published his conversation with Lockton about using the ‘design with intent’ behaviour […]

16 May 2010
UX reflections in UX Magazine

UX Magazine keeps to its high standards with these three well written contributions: Curators of the Real-Time Web: Distilling the chatter to relevant, actionable information By Jonathan Gosier (Appfrica) “Information wants to flow and it wants to flow freely and torrentially. Twitter, SMS, email, and RSS offer unprecedented access to information. With all these channels […]

16 May 2010
Why it’s time to put the social back into services

Is there an alternative to the seemingly inevitable cuts to public services? Hilary Cottam of Participle poses the question. “The scale of the challenge to our public services is clear. The mainstream debate is all about cuts – how fast and how deep. At Participle, however, we are asking if there might not be another […]

16 May 2010
Danah Boyd and the Facebook privacy discussion

Microsoft researcher Danah Boyd doesn’t need much introduction as her outspoken and well-developed analysis is frequently quoted on this blog. Two long articles — each with many comments — react to the current Facebook privacy discussion: Facebook and “radical transparency” (a rant) (14 May) The battle that is underway is not a battle over the […]

16 May 2010
The trust economy: A world of P2P money-lending

Wired UK has published a long article on P2P money-lending in its June issue: The article devotes particular attention to Kiva.org, a San Francisco-based peer-to-peer (P2P) non-profit, which uses the principles of social networking to connect individual or group lenders to entrepreneurs via microfinance institutions (MFIs) around the world, and Zopa.com, a British matchmaker for […]

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