putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
11 April 2010
Your life in 2020

Forbes Magazine, in collaboration with Frog Design, has been looking at what the future in 2020 might look like in a range of areas: computer, choice, classroom, commute, home, job, diet, health and reputation. Some articles are clearly more inspired (and less technology and US-centered) than others. Many scenarios are far too optimistic, and I […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

11 April 2010
Your life in 2020

Forbes Magazine, in collaboration with Frog Design, has been looking at what the future in 2020 might look like in a range of areas: computer, choice, classroom, commute, home, job, diet, health and reputation. Some articles are clearly more inspired (and less technology and US-centered) than others. Many scenarios are far too optimistic, and I […]

11 April 2010
Designing navigation systems for developing communities

How do people in developing communities give and take directions? The people from Raaya Design report. “During some research in these communities in India and Peru we gathered some interesting insights around how people give and take directions. Most people rely on word-of-mouth direction and recommendations. People in villages and small towns practice a herd […]

11 April 2010
Toolkit for influencing behaviour through design

UK researcher Dan Lockton announces that his new Design with Intent toolkit is ready: Officially titled Design with Intent: 101 Patterns for Influencing Behaviour Through Design, it’s in the form of 101 simple cards, each illustrating a particular ‘gambit‘ for influencing people’s interactions with products, services, environments, and each other, via the design of systems. […]

11 April 2010
The triumph of the ordinary cellphone

What if, globally speaking, the iPad is not the next big thing? What if the next big thing is small, cheap and not American? A good reflection by Anand Giridharadas in the New York Times. “Forgotten in the American tumult is a global flowering of innovation on the simple cellphone. From Brazil to India to […]

6 April 2010
€60m low carbon building project in Helsinki

Sitra, the Finnish Innovation Fund and development partners, SRV and VVO today announce a €60m investment for a low carbon housing and commercial building complex in Helsinki. Work on the development will begin immediately, with completion scheduled for the end of 2012. Through the project, Sitra aims to generate research and evidence that will inform […]

6 April 2010
The Middle of Moore’s Law

Mike Kuniavsky has posted a pre-print draft of the first chapter of his new book Smart Things: Ubiquitous Computing User Experience Design (see also this earlier post). The final book, he says, will be different and this is no substitute for it, but it’s a taste of what the book is about. Read part 1 […]

6 April 2010
Natural user interfaces are not natural

In his bimonthly column in the ACM CHI magazine, Interactions, Donald Norman argues that most gestures are neither natural nor easy to learn or remember. “Gestures lack critical clues deemed essential for successful human-computer interaction. Because gestures are ephemeral, they do not leave behind any record of their path, which means that if one makes […]

2 April 2010
The impact of the Internet on institutions in the future

The latest Pew Research Center Internet & American Life Project report is out: “The Impact of the Internet on Institutions in the Future” surveys 895 tech experts on the way that technology will change institutions (government, business, nonprofits, schools) in the next ten years. Technology experts and stakeholders say the internet will drive more change […]

2 April 2010
Mobilizing markets

The Winter 2009 issue of MIT’s Innovations Journal is focused on “Mobilizing Markets.” All contents are available online. Prerequisite to Prosperity Why Africa’s Future Depends on Better Governance by Mohamed (Mo) Ibrahim Harnessing the Mobile Revolution by Thomas Kalil Phone vs. Laptop: Which Is a More Effective Tool for Development? by Iqbal Quadir and Nicholas […]

2 April 2010
Mobile-based livelihood services in Africa

“Mobile-based livelihood services in Africa: pilots and early deployments” is a new paper by Jonathan Donner, a researcher in the Technology for Emerging Markets Group at Microsoft Research India, The paper describes a collection of initiatives delivering support via mobile phones to small enterprises, small farms, and the self-employed. Using a review of 26 examples […]

2 April 2010
Co-creation: not just another focus group

To launch Twist, a new men’s fragrance in its global Axe brand, Unilever turned to a preapproved crowd of eager young amateurs for help. Venessa Wong reports in Business Week. “In July 2008, Unilever executives convened 16 regular young men and women from around the world at a meeting in New York. Why? To tap […]

1 April 2010
Jan Chipchase (Nokia) guest blogging for CGAP

The title might be a bit cryptic for some readers, but Jan Chipchase is a well-known user researcher/anthropologist at Nokia. He spent a decade exploring the intersection of technology, people and culture for Nokia, and specializes in turning insights into opportunities. CGAP is an independent policy and research center dedicated to advancing financial access for […]

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