Daily insights on user experience, experience design and people-centred innovation Audience
24 April 2010
User experience in eGovernment

Stepan Doubrava and Jakub Franc of ExperienceU (Czech Republic), argues on the Global User Research blog for the proper use of user-centred design principles in eGovernment projects. “eGovernment, or the transfer of government activities to the Internet […] brings with it a number of clear benefits for both citizens and civil servants. Electronic bureaus can […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

24 April 2010
User experience in eGovernment

Stepan Doubrava and Jakub Franc of ExperienceU (Czech Republic), argues on the Global User Research blog for the proper use of user-centred design principles in eGovernment projects. “eGovernment, or the transfer of government activities to the Internet […] brings with it a number of clear benefits for both citizens and civil servants. Electronic bureaus can […]

24 April 2010
Challenging the limits of open society

Anand Giridharadas is one of my favourite writers at the New York Times and this time his reflection on the merits of open societies is particularly thought provoking. “A stunning idea has entered respectable American discourse of late: that China is not just an economic rival but also a political competitor, with a political system […]

24 April 2010
IDEO on mobile and human-centered design

The Mobile Behavior blog interviewed Robert Suarez, a senior portfolio lead in the Consumer Experience design (CXd) group at IDEO. With a background in User experience design and human factors research, he has experience working on generative, evaluative, and experiential research programs to better understand and develop insights about human behavior in the environment in […]

24 April 2010
The BBC’s global experience language

The BBC UX&D team has published a global experience language for the BBC’s digital service: The GVL 3.0 guidelines are a reference point for all designers creating BBC websites (future iterations will also incorporate mobile and IPTV recommendations). The design philosophy underpins everything we do as a user experience and design team. It informs the […]

22 April 2010
A new age of user-repaired devices

iFixit launched today today a “global repair community” with the aim being user-level repairs of any device. CrunchGear comments: “Such a project is well-timed; the relationship between user and manufacturer is becoming more one-sided. It doesn’t trouble you that the devices we use every day are so poorly documented, or constructed in such obscure ways, […]

22 April 2010
Better tech docs through social networking

The social networking phenomenon has ushered in a shift in mindset that, in turn, has driven people to become actively engaged in generating their own content and sharing it with an international audience on the Web, in contrast to the earlier trend of passively viewing content that others had created. This article on UXMatters explores […]

22 April 2010
April 2010 issue of Boxes and Arrows

The April issue of Boxes and Arrows is recommended reading: Designing for social interaction – strong, weak and temporary ties by Paul Adams, senior UX researcher, Google Our social web tools must start to understand the strength of ties, that we have stronger relationships with some people than with others. Understanding the difference between strong, […]

21 April 2010
The Screen and the Drum

The latest issue of Design and Culture contains an article by Louise Crewe, Nicky Gregson and Alan Metcalfe on “homemaking”. Entitled The Screen and the Drum: on Form, Function, Fit and Failure in Contemporary Home Consumption, it describes the complex relationships people have with their domestic appliances. “This paper explores consumers’ connections to their domestic […]

20 April 2010
Transition for display industry

Interesting, this point of view from the Samsung Economic Research Institute: “As demand for CRT display devices winds down and the penetration rates of TVs and PCs in advanced markets rises, the rise in demand for display devices is forecast to slow. Also, slowing production of display devices with ever-larger screens and a drop in […]

20 April 2010
How do older people use e-mail?

Researchers at the Universidad Pompeu Fabra (UPF) in Spain have studied how older people interact and use email in their daily life. The study, conducted by Sergio Sayago, was carried out in social centres in Barcelona and will be used to design new email systems that are more intuitive and accessible. Electronic mail or email […]

20 April 2010
Emerging-market consumers are hard to reach

The Economist explores the topic of consumer research in emerging markets: “Emerging markets are far more varied and volatile than mature ones. There is little money around: the average income per person in China is around $3,500 and in India $1,000. Cultural complexities are confounding and tastes are extraordinarily fluid. People who are not used […]

19 April 2010
Ubiquitous service design

Peter Morville (pictured) and Jeffery Callender, who recently released the book “Search Patterns: Design for Discovery“, are at it again, now reflecting on how the Internet of Things is impacting the future of information architecture: “The vision of an Internet of Things is nothing new, but the reality is something else. Nobody could have predicted […]

16 April 2010
Innovating for all

The book “Innovating with people – The business of Inclusive Design” provides an introduction as to how Inclusive Design can be used as a strategy for better business and as an opportunity for profitable innovation – and aims to inspire and motivate readers to use the techniques to create better products and services. It will […]

16 April 2010
Tales of Things

Tales of Things is a new tool that allows people to attach memories to their objects in the form of video, text or audio, thus “exploring the implications of The Internet of Things (network of objects that are traceable at anytime) on objects that already exist in the world.” The people behind it are part […]

14 April 2010
Psychologist Kahneman on experience and memory

Using examples from vacations to colonoscopies, Nobel laureate and founder of behavioral economics Daniel Kahneman reveals in a February 2010 lecture at TED how our “experiencing selves” and our “remembering selves” perceive happiness differently. This new insight has profound implications for economics, public policy — and our own self-awareness. Watch video (via InfoDesign)

12 April 2010
Putting People First content partner of Appliance Design

Putting People First has become a content partner of Appliance Design, the site of the US-based magazine of the same name that caters to designers and engineers in the global, commercial and medical appliance/durable goods industry. The partnership is not financial. Putting People First simply selects blog posts that could fit the audience of the […]

12 April 2010
Mobile app developers tackle Africa’s biggest problems

Mobile app developers are sprouting in Africa to help tackle that continent’s problems. Many create applications that can be used with phone text messages. The African technologists say local knowledge is key to their successes. CNN reports: “While developers in the United States rush to make flashy games for Apple’s latest gizmo, the iPad, these […]

11 April 2010
Interactions Magazine – March/April 2010 issue

The latest issue of Interactions Magazine is about a new intellectualism of design, write co-editors Richard Anderson and Jon Kolko: one that embraces discourse, dialogue, systems thinking, and the larger role of designers in shaping culture. Here are the articles available for free online: interactions: exploring aspects of design thinking Richard Anderson, Jon Kolko Popular […]

11 April 2010
Debunking the myths of online usability testing

Bill Albert, director of the Design and Usability Center at Bentley University, highlights five common myths related to online (unmoderated) usability testing, and explaining why he thinks these myths are not true. “The motivation for this article is to help UX researchers keep an open mind about online usability testing. There are some researchers who […]

11 April 2010
Durability – is it losing power as a customer driver?

In a three-part article series, Dina Mehta, founder and managing director of Mosoci India, argues that durability is losing its power as a consumer driver in some product categories in India. Somehow this is sad news. “For the most part, my feeling is that while [durability] may still hold importance for some categories, it’s seen […]

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