putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
30 April 2010
Design driven prison development in Belgium

Flanders InShape, the Flemish/Belgian competence centre for product development and industrial design, is supporting a new research project on the development of a requirements programme for future prison design in Belgium. On 25 March Flanders InShape organised the “Towards a 21st Century Prison” conference in collaboration with the architecture department of the Artesis School Antwerp. […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

30 April 2010
Design driven prison development in Belgium

Flanders InShape, the Flemish/Belgian competence centre for product development and industrial design, is supporting a new research project on the development of a requirements programme for future prison design in Belgium. On 25 March Flanders InShape organised the “Towards a 21st Century Prison” conference in collaboration with the architecture department of the Artesis School Antwerp. […]

30 April 2010
Towards a Finnish user needs based service economy

Sitra, the Finnish Innovation Fund [disclaimer: and Experientia client] has launched a new book, After the Crisis, and a report, Finland: Wellsprings for a Vital Future, that shed light on the fundamental change Finland is going through. “For decades, Finland’s wealth has been underpinned by an economy that is based on exports and industry. Globalisation […]

29 April 2010
A special report on television

This week’s Economist contains a special report on television. The leader article presents television as the great survivor, which has coped well with technological change: “It helps that TV is an inherently lazy form of entertainment. The much-repeated prediction that people will cancel their pay-TV subscriptions and piece together an evening’s worth of entertainment from […]

29 April 2010
The data-driven life

Gary Wolf reflects in the upcoming New York Times Magazine on what happens when technology can analyze “every quotidian thing that happened to you today.” “Numbers make problems less resonant emotionally but more tractable intellectually. In science, in business and in the more reasonable sectors of government, numbers have won fair and square. For a […]

29 April 2010
Two new articles on RFID interaction

Timo Arnall, the acclaimed interaction designer, alerts us to the fact that Touch project PhD researcher Kjetil Nordby has just published two journal articles on interactions with RFID and NFC. “These articles pull together concepts from ubiquitous computing and HCI, integrated with high-level interaction design practice, alongside analysis from activity theory, and come up with […]

29 April 2010
Cellphone payments offer alternative to cash

The New York Times reports on how a number of big and small companies — including eBay’s PayPal unit, Intuit, VeriFone and Square — are creating innovative ways for individuals to avoid cash and checks and settle all debts, public and private, using their cellphones. Read article

27 April 2010
Revelation reviewed

Tim Macer of Research reviews Revelation, an online qualitative research environment for depth interviewing, discussions and ethnographic studies. “Online qualitative research does not need to be a pale imitation of conventional face-to-face groups and depths, and it is better not to try. Revelation is a piece of web-based software that provides a rich environment for […]

27 April 2010
Innovation study: food and digital connectivity

Harnessing the rich detail, creativity, and individual relevance of personal narratives, Shareable.net and Latitude Research co-sponsored an innovation study to explore food information needs, information accessibility in decision-making contexts (e.g. while food shopping), and technology solutions for the future of food and offline purchasing in general. The study (led by senior analyst Marina Miloslavsky) asked […]

26 April 2010
The interviews of l’école de design

The bilingual (Fr/En) research journal CADI of the highly respected design school L’école de design Nantes/Atlantique in the French city of Nantes is a worthwhile treat, as each issue contains four in-depth interviews with professional authorities who worked with their graduating students. A dedicated blog (also in English) provides extra materials. Here are the highlights: […]

26 April 2010
Guidebook on climate communications and behavioral change

To address global warming there must be a shift in thinking and behavior that motivates people and organizations to engage in emissions reductions and climate preparedness activities and support new policies. Mounting evidence shows that this shift is not only possible, but an important part of a [US] national strategy. Even simple actions taken at […]

26 April 2010
Eight interaction design and architecture videos

The disciplines of interaction design and architecture share a number of common traits—such as a focus on solving problems for people and encouraging people to interact with products and environments in new and exciting ways—and each discipline can learn much from the other. These eight videos highlight the work of people who see and celebrate […]

26 April 2010
Interactions Magazine – May/June 2010 issue

The latest issue of Interactions Magazine is about the spread of design into new areas, write editor Jon Kolko: “The process of design is spreading into new areas of society and business, and as it does, our work gets more complicated and more rewarding. From the details of our interfaces to the focus of our […]

26 April 2010
How print dominates newspaper website design

In his presentation at this weekend’s Internional Symposium on Online Journalism, Nuno Vargas of the University of Barcelona (Spain) talked about how news and information is graphically presented online. His paper discusses whether the design of online newspapers shows they are embracing the web fully as a new medium or whether they are they anchored […]

25 April 2010
Dan Ariely on predicting the irrational

Tom H. C. Anderson, founder and managing partner of Anderson Analytics, discuss the book “Predictably Irrational” and the field of market research with behavioural economist Dan Ariely. Dan is also professor of Behavioral Economics at Duke University Fuqua School of Business and visiting professor MIT The Media Laboratory. “If the decision environment plays a big […]

25 April 2010
Brains, behaviour and design

Over the past few decades, researchers have codified many of the patterns that describe why people behave irrationally. As researchers, how can we be on the lookout for these patterns of behavior when we go into the field? As designers, how can we use our understanding of patterned irrational behavior to help people make better […]

24 April 2010
Toward a read/write urbanism

What might we gain, asks Adam Greenfield, if we begin to conceive of cities, for some limited purposes anyway, as software under active development? What if we imagined that the citizen-responsiveness system we’ve designed lives in a dense mesh of active, communicating public objects? Then the framework we’ve already deployed becomes something very different. To […]

24 April 2010
The imitation economy

Innovation is overrated, writes Drake Bennett in the Boston Globe. It’s time to appreciate the power of the copycat. “Invaluable though innovation may be, our relentless focus on it may be obscuring the value of its much-maligned relative, imitation. Imitation has always had a faintly disreputable ring to it — presidents do not normally give […]

24 April 2010
Machiavelli 2.0

Alexander Schellong, a senior consultant with CSC’s public sector management practice, and Philipp Mueller, director of the Center for Public Management and Governance at the Salzburg University Business School, write in the Harvard International Review on the fundamentals of network society. “In the sixteenth-century, Machiavelli, a senior policy advisor in the city-state of Florence, Italy, […]

24 April 2010
Pope Benedict: people at the centre of the web

According to the Repubblica newspaper, the head of the Catholic Church has been arguing today for the centrality of the person on the web. We agree, but are surprised that this man who is in charge of an institution with some serious difficulties, now calls on the media to be driven by truth and goodness. […]

24 April 2010
Psychology, climate change and sustainable behaviour

Alexa Spence and Nick Pidgeon of Cardiff University write in Environment Magazine that meeting existing and future climate change targets will require rapid social transformations that economics and technology alone cannot induce. We must, they say, also face up to the thorny question of human behaviour. “What represents a “sustainable lifestyle,” and how might competing […]

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