putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
22 March 2010
Can design save management?

Although design and design thinking are having a positive impact on management practice and education, Youngjin Yoo, an associate professor at Temple University , doesn’t think that the current wave of design thinking will address the fundamental crisis that contemporary management is facing in this post-industrial economy. “Design thinking, as it is currently popularized with […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

22 March 2010
Can design save management?

Although design and design thinking are having a positive impact on management practice and education, Youngjin Yoo, an associate professor at Temple University , doesn’t think that the current wave of design thinking will address the fundamental crisis that contemporary management is facing in this post-industrial economy. “Design thinking, as it is currently popularized with […]

22 March 2010
Participatory systems, moving beyond 20th Century institutions

If the 20th century was the era of the global institution–the United Nations, the World Health Organization, the multinational corporation—then the 21st century will be the era of the participatory system, argues Participle‘s Hillary Cottam in the Winter 2010 (Vol.XXXI. No 4) edition of the Harvard International Review. “The big global challenges of our time […]

21 March 2010
Augmented reality: it’s like real life, but better

Charles Arthur investigates in The Observer [Sunday edition of The Guardian] how the ways in which we watch sport, read magazines and do business with each other could change for ever. “Augmented reality – AR, as it has quickly become known – has only recently become a phrase that trips easily off technologists’ lips; yet […]

21 March 2010
A conversation with Microsoft’s UX gurus Bill Buxton and Albert Shum

Microsoft’s Channel 9 conducted a half hour video interview with Bill Buxton, Principal Researcher for Microsoft Research and Albert Shum, Director of Mobile Experience Design for Windows Phone 7 Series on creating compelling user experiences, how developers and designers can work together in harmony and random Canadian trivia. View interview Check also this interview with […]

20 March 2010
Can we design cities for happiness?
20 March 2010
Texts without context
18 March 2010
Creating new concepts, products and services with user driven innovation

From the Nordic Innovation website: User driven innovation is emerging as one of the successful ways of creating breakthrough innovations for companies and organisations. In this project called “Create concept innovation with users“, a Nordic and Baltic consortium lead by FORA has been able to identify four generic methods of working with user driven innovation: […]

18 March 2010
The camera never lies

Brands are starting to catch on to lifelogging – a technique that uses a tiny digital camera to capture every moment of a consumer’s day and take insight gathering to a higher level. Lifelogging involves consumers wearing a small digital camera around their neck. This automatically records all their movements throughout the day without the […]

17 March 2010
Can smiley faces save the global climate?

When rational appeals fall short, environmentalists enlist social and economic incentives–and even neuroscience–to get the public in on national efforts to combat climate change. Scientific American reports. Energy efficiency seems to make rational economic sense—the less energy used, the more money saved. Yet, in the real world it’s actually competition with neighbors rather than cost […]

16 March 2010
MicroPublicPlaces

Situated Technologies Pamphlet 6: MicroPublicPlaces Spring 2010 Marc Böhlen and Hans Frei “In response to two strong global vectors: the rise of pervasive information technologies and the privatization of the public sphere, Marc Böhlen and Hans Frei propose hybrid architectural programs called Micro Public Places (MMPs). MPPs combine insights from ambient intelligence, human computing, architecture, […]

14 March 2010
Four visions of the world tomorrow

Sir George Cox was the closing speaker at The Big Rethink, a ‘Redesigning Business Summit’ organised by The Economist, in association with the Design Council, that aims to develop some fresh ideas on how design thinking can be used to seize business opportunities in our increasingly volatile world. As reported on by Jocelyn Bailey in […]

14 March 2010
Urban resilience

Merging complex systems science and ecology, resilience scientists have broken new ground on understanding—and preserving—natural ecosystems. Now, as more and more people move into urban hubs, they are bringing this novel science to the city. “Resilience theory, first introduced by Canadian ecologist C.S. “Buzz” Holling in 1973, begins with two radical premises. The first is […]

14 March 2010
The digital disconnect

In relentless pursuit of ‘connecting,’ we miss out on each other The Seattle Times argues that while communication and gaming gadgets have convenienced and connected us in ways never before possible, they may also be profoundly hurting our ability to be social, empathic and involved with each other. The signs are everywhere — from the […]

14 March 2010
Danah Boyd: privacy depends on context

“We’ve been looking at privacy and publicity as a black-or-white attribute for content, when really it’s defined by context and the implications of what we’ve chosen to share.” This is the essence of Microsoft researcher Danah Boyd‘s keynote speech at SXSW Interactive. And here is Danah’s write-out of the talk. Here are a few of […]

13 March 2010
Torino tags its monuments for tourists

The Italian city of Torino just launched “The Colors of Torino“, helping tourists through Microsoft’s Color Tags at monuments and tourist attractions. If you want to know more about a certain attraction (currently only 10 key destinations are tagged), you just download a free mobile app, scan the associated Microsoft Color Tag with your mobile […]

13 March 2010
Guardian supplement on service design

The Guardian, one of the leading UK newspapers, has publish an eight-page supplement on service design (pdf) – subtitled “Design innovation in the public and private sector – in association with the Service Design Network (that Experientia is a member of). “Service design is a relatively new discipline that asks some fundamental questions: what should […]

12 March 2010
Experientia’s Vimeo and YouTube channels

Experientia has uploaded all its publicly available videos on specially created Vimeo and YouTube channels. In addition to high-def project videos, you can also find videos of a few lectures and presentations. vimeo.com/channels/experientia youtube.com/experientiasrl

12 March 2010
Citizens to be at heart of European policy making

A new report published jointly today by the British, Danish and Dutch governments challenges the way European institutions make decisions and argues that smart EU regulation must mean that businesses and citizens are put at the heart of all European policy-making. “The report, “Smart Regulation: A cleaner, fairer and more competitive EU” addresses this and […]

11 March 2010
Elegant technologies for complex lives

The Socio-Digital Systems (SDS) group of Microsoft Research aims to use an understanding of human values to help to change the technological landscape in the 21st century. “Beyond making us all more productive and efficient, we ask how we can build technology to help us be more expressive, creative, and reflective in our daily lives. […]

11 March 2010
BBC on the future of the internet

Twenty years after the emergence of the world wide web, Rory Cellan-Jones of the BBC World Service’s Discovery series looks at the science driving its third decade. Web 3.0 promises a world where people and objects are seamlessly connected through an all pervasive network, no longer controlled through devices such as mouse and keyboards but […]

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