putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
14 February 2010
Conversations in a weekend village — Interaction10 impressions

Written by Experientia partner Jan-Christoph Zoels. Interaction10 is over. Four days of presentations, workshops, games, installations stimulated vivid exchanges of ideas and reflections on the changing landscape of interaction design. Hosted in beautiful downtown Savannah by the international Interaction Design Association and Savannah College of Art and Design (SCAD), the conference set the stage for […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

14 February 2010
Conversations in a weekend village — Interaction10 impressions

Written by Experientia partner Jan-Christoph Zoels. Interaction10 is over. Four days of presentations, workshops, games, installations stimulated vivid exchanges of ideas and reflections on the changing landscape of interaction design. Hosted in beautiful downtown Savannah by the international Interaction Design Association and Savannah College of Art and Design (SCAD), the conference set the stage for […]

14 February 2010
Scenarios for branchless banking in 2020

The growing use of branchless banking channels over the coming years is inevitable in most countries. But it’s far less certain whether large numbers of the unbanked poor will use these alternative channels for financial services beyond payments, such as savings and credit. The World Bank’s CGAP and DFID, the UK Department for International Development, […]

14 February 2010
Americans increasingly elevating experiences over things

Quietly but noticeably over the past year, Americans have rejiggered their lives to elevate experiences over things, reports The New York Times. “Because of the Great Recession, a recent New York Times/CBS News poll has found, nearly half of Americans said they were spending less time buying nonessentials, and more than half are spending less […]

14 February 2010
Nicolas Nova: from observing failures to provoking them

The annotated slides from the talk “Design and Designed Failures: From Observing Failurs To Provoking Them” by Nicolas Nova (Lift Lab) at the Interaction10 conference are now available on Slideshare. “Failures are often overlooked in design research. The talk addressed this issue by describing two approaches: observing design flops and identify symptoms of failures OR […]

10 February 2010
The future of reading

Josh Quittner of Fortune Magazine reflects on how tables will change magazines, books and newspapers. “In fact, for the past year I’ve been pushing the theory that the Age of Tablets will give print media one last bite at the apple — and publishing companies that are able to make the transition could one day […]

10 February 2010
Dan Ariely: hidden forces that shape our decisions

In an interview on the website of Forbes India, the renowned behavioural economist Dan Ariely talks about some of the hidden forces that shape our decisions. “For years, my colleagues and I have been conducting experiments about human irrationality. When we present our results, the ‘rational’ economists say, ‘These are very nice experiments that make […]

10 February 2010
Some ditch social networks to reclaim time, privacy

As the social networking train gathers momentum, some riders are getting off. USA Today reports. “Their reasons run the gamut from being besieged by online “friends” who aren’t really friends to lingering concerns over where their messages and photos might materialize. If there’s a common theme to their exodus, it’s the nagging sense that a […]

10 February 2010
Reflecting on the Interaction10 conference

Both Jon Kolko (frog design) and Rob Tannen (Bresslergroup) reflect on their experience at the Interaction10 conference that took place last weekend in Savannah, Georgia. Jon’s thoughtful analysis starts with a reflection on why he thinks the profession of Interaction Design reaching a critical divide. “The divide seems to break down around two forces of […]

10 February 2010
Live at Interaction’10: day 3

Niklas Wolkert & Brad Nunnally round up their reporting on Johnnyy Holland on the Interaction10 conference in Savannah, Georgia – this time focused on the third and final day. This review covers presentations by Jeffery Blais, Cindy Chastain, Gretchen Andersson, Kel Smith and Dan Hill. Read full story

9 February 2010
New Philips phone for the elderly

Philips reports that its new Lifeline Cordless Phone System has been designed “to enable the frail and elderly to maintain independence, despite their changing physical needs.” “The Philips Lifeline Cordless Phone System is a cordless home phone with a medical alert communicator. It provides a Personal Emergency Response Service (PERS) for frail, elderly seniors allowing […]

9 February 2010
Designing financial services for the poor

The Institute for Money, Technology and Financial Inclusion (IMTFI) at the University of California, Irvine, headed by Bill Maurer, Professor of Anthropology, aims to foster a community of inquiry and practice on new forms of money and financial technology among the world’s poorest people: those who live on less than $1 per day. IMTFI awards […]

8 February 2010
Microsoft Research Social Computing Symposium 2010

For the past four years, Microsoft Research (MSR) has sponsored a symposium on social computing that “brings together academic and industry researchers, developers, writers, and influential commentators in order to open new lines of communication among previously disconnected groups.” The theme of the 2010 symposium, held at ITP at NYU, was “The city as platform”, […]

7 February 2010
Live at Interaction’10: day 2

Niklas Wolkert & Brad Nunnally provide their second report on Johnnyy Holland on the Interaction10 conference in Savannah, Georgia – this time focused on the second day. “After a night of some great parties, and even better conversation, the second day of Interaction 10 began with a preview of the new IxDA.org website redesign. The […]

6 February 2010
Live at Interaction’10: day 1

Niklas Wolkert & Brad Nunnally report on Johnnyy Holland on the first day of the Interaction10 conference in Savannah, Georgia. “If one thing had to describe the overall theme of the first day it would be the importance of providing meaning in the work that we do. Below are recaps of the opening and closing […]

2 February 2010
5 ways techno-gadgetry is bringing out the worst in humanity

Scott Hill of Alternet looks at how technology facilitates “the human sentient understanding of how to take cruel advantage of human weakness”. “Indeed, humans are exceptional when it comes to using technology to prey upon weaknesses, in themselves, their cultures and their markets. But even when technological solutions arise for navigating problems as mundane as […]

2 February 2010
Digital Nation, in-depth documentary, online in full

In Digital Nation: Life on the Virtual Frontier, FRONTLINE presents an in-depth exploration of what it means to be human in a 21st-century digital world. Continuing a line of investigation she began with the 2008 FRONTLINE report Growing Up Online, award-winning producer Rachel Dretzin embarks on a journey to understand the implications of living in […]

1 February 2010
The Internet of things: Networked objects and smart devices

Constantine Valhouli, principal of the Massachusetts based Hammersmith Group, which consults to developers on the marketing and branding of luxury properties, and to city leaders on reviving historical downtowns, just published an overview of the potential for connected devices entitled “The Internet of things: Networked objects and smart devices.” It quotes Rob Faludi, Julian Bleecker, […]

1 February 2010
Europeans’ Privacy will be big challenge in next decade, says EU Commissioner

On the 4th annual Data Protection day (28th January 2010) the European Commission announced the intention to reform the 1995 European Union (EU) Data Protection Directive 95/46/EC. “Our privacy faces new challenges: behavioural advertising can use your internet history to better market products; social networking sites used by 41.7 million Europeans allow personal information like […]

1 February 2010
Stowe Boyd: outdated UX metaphors are holding us back

Stowe Boyd arguest that the metaphors of computing user experience are holding us back from new ways of structuring our interaction through computers. “the thing that is blocking us from moving forward, to a better user experience centered on social interaction and not physical data, are the existing metaphors of OS’s. Since we are living […]

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