putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
28 February 2010
New media and its superpowers

Mimi Ito, cultural anthropologist and associate researcher at the University of California Humanities Research Institute, co-led a MacArthur Foundation-funded three year ethnographic study, the Digital Youth Project (DYP), which looked at how young people interact with new media at home, in after-school programs, and in online spaces-and found much to celebrate in the learning they […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

28 February 2010
New media and its superpowers

Mimi Ito, cultural anthropologist and associate researcher at the University of California Humanities Research Institute, co-led a MacArthur Foundation-funded three year ethnographic study, the Digital Youth Project (DYP), which looked at how young people interact with new media at home, in after-school programs, and in online spaces-and found much to celebrate in the learning they […]

28 February 2010
When American and European ideas of privacy collide

An Italian ruling against Google highlights the clash between Europe’s love of privacy and America’s of free speech, writes Adam Liptak in the New York Times. “Last week’s ruling from an Italian court that Google executives had violated Italian privacy law by allowing users to post a video on one of its services […] called […]

26 February 2010
Content strategy – the next big thing?

Content strategy is more or less on the same trajectory as social media was three years ago, argues Kristina Halvorson (of Brain Traffic). “I think it’s because the reality of social media initiatives—that they’re internal commitments, not advertising campaigns—has derailed more than a few organizations from really implementing effective, measurable programs. Most companies can’t sustain […]

26 February 2010
Streams of content, limited attention

Danah Boyd, a social media researcher at Microsoft Research, wrote a long piece for UX Magazine on “what it means to be ‘in flow’ in an information landscape defined by networked media”, based on a talk she gave at O’Reilly’s Web 2.0 Expo last November. Her focus on alignment – rather than attention – is […]

26 February 2010
Women and mobile

Women & Mobile: A Global Opportunity is a study on the mobile phone gender gap in low and middle-income countries. Mobile phone ownership in low and middle-income countries has skyrocketed in the past several years. But a woman is still 21% less likely to own a mobile phone than a man. Closing this gender gap […]

25 February 2010
Why can’t PCs work more like iPhones?

Why not use the iPhone interface as the basis for a new round of Apple computers? What if Microsoft scrapped the front end of Windows 7 and the troubled Vista OS and moved to the new, elegant interface it is using for its Windows Phone 7 Series mobile phones? “In an effort to win over […]

25 February 2010
For newspapers to survive, they must put users first

If publications continue to rely on selling advertising to support their costs, how does that serve the audience’s needs? Fast Company provides three ideas for how newspapers can refocus on readers. “If it’s true that readers perceive traditional brands with less trust or care, and they’re looking at content as a simple commodity, then publishers […]

25 February 2010
The Netherlands’ drive to build a service economy

Focusing on improving and innovating services is a smart way to foster economic growth. Jeneanne Rae reports from the Netherlands. “Recognizing the need to steer the typical conversation about innovation away from technology and products toward services, Minister of Economic Affairs Maria Van Der Hoeven—a power woman if I ever met one—recently focused the country’s […]

25 February 2010
Article series on futures thinking

Jamais Cascio, who covers the intersection of emerging technologies and cultural transformation for Fast Company, is in the process of publishing an ‘occasional’ series of articles “about the tools and methods for thinking about the future in a structured, useful way”. Futures Thinking: The Basics Overview of how to engage in a foresight exercise Futures […]

25 February 2010
Diabetes Innovation Fair videos online

Videos of the November 23, 2009 Diabetes Innovation Fair at the IIT Institute of Design are now on the web. Graduate students presented design innovation proposals from three courses: Platform Strategy, Persuasive Technology, and Wellness Experience. Each presentation was followed by open dialogue for taking our common concerns to address diabetes and obesity into action […]

24 February 2010
Millennials – a portrait of generation next

This report on the values, attitudes, behaviors and demographic characteristics of the Millennial generation was prepared by the Pew Research Center, a nonpartisan “fact tank” that provides information on the issues, attitudes and trends shaping America and the world. It represents the Pew Research Center’s most ambitious examination to date of America’s newest generation, the […]

24 February 2010
Google’s bad day

Luca De Biase, the journalist I translated this morning, continues to add interesting commentary: Excerpts from this post (translated into English): “The Italian sentence on Google says fundamentally that the judges do not consider the [YouTube] platform to be an editor (Google was not sentenced for defamation) but they consider it responsible when there are […]

24 February 2010
Google Video: Italian law is complicating the world

This Italian reflection on the Italian Google sentence, written by journalist Luca De Biase (in charge of the Nòva24 insert of “Sole 24 Ore” business newspaper), is highly pertinent and therefore worth to be translated: Google Video: Italian law is complicating the world “So now those platforms that allows users to publish online content have […]

23 February 2010
Mass Localism

A new report by NESTA, the UK’s National Endowment for Science, Technology and the Arts, shows “how we can work better with communities to unlock ingenious solutions to complex social challenges. Abstract Policymakers increasingly recognise that many of the solutions to major social challenges – from tackling climate change to improving public health – need […]

19 February 2010
The Internet in 2020

A new report on the future of the internet, based on interviews of nearly 900 internet stakeholders and critics, conducted by the Pew Research Center’s Internet & American Life Project and the Imagining the Internet Center at Elon University, created wide interest. “The web-based survey gathered opinions from prominent scientists, business leaders, consultants, writers and […]

19 February 2010
How evidence-based design leads to better patient outcomes

Barbara Pantuso, director of healthcare innovation at frog design, reports on health outcomes and financial implications of Evidence-Based Design (EBD). “It’s similar to how healthcare professionals make treatment decisions and how insurance companies determine coverage. They are heavily influenced by patient outcomes. If there is systematic evidence of statistically significant improved outcomes, then doctors will […]

19 February 2010
Who needs banks if you have a mobile phone?

Cellphone-based money transfer is transforming the prospects of people who live without bank accounts or ATMs – and they don’t need a smartphone. The New Scientist reports. “It works like this: you pay cash to your local agent – often at the nearest corner shop, if you live in a city – who then tops […]

18 February 2010
Design bugs out

The Design Council and the Department of Health partner to combat the spread of infection in U.K. hospitals. David Sokol reports in Metropolis Magazine. “Patients go into hospitals to be cured of what ails them, but the ugly truth is that some get sick from being there. In 2007, around 9,000 people in the United […]

17 February 2010
BBC’s director of future media on our mobile future

During a keynote address at Mobile World Congress in Barcelona, Erik Huggers, the BBC Director of Future Media and Technology, shared his plans to make BBC Online even more accessible on mobiles, and what the industry can do collectively to further open up the huge potential of mobile for the benefit of the audience. “Today’s […]

17 February 2010
English via your mobile

The BBC reports on Janala, a service that is revolutionising the teaching of English in Bangladesh using simple mobile technology. “Janala – it means Window – is a service run by the BBC World Service Trust and funded by the UK’s Department for International Development which launched in Bangladesh last November [and[ has already served […]

Show more articles