putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
7 January 2010
Design for relevance

Harald Lamberts, Head of User Experience for Internet Services & Handsets at the Vodafone Group, wrote a thoughtful viewpoint article on DMI on the issue of relevance in design, in an era of technology overkill. “With new social-networking communities popping up continuously, 100,000 apps in the iPhone Appstore, 500+ contacts in multiple places, two to […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

7 January 2010
Design for relevance

Harald Lamberts, Head of User Experience for Internet Services & Handsets at the Vodafone Group, wrote a thoughtful viewpoint article on DMI on the issue of relevance in design, in an era of technology overkill. “With new social-networking communities popping up continuously, 100,000 apps in the iPhone Appstore, 500+ contacts in multiple places, two to […]

6 January 2010
‘When I was growing up': ethnographic research on ageing in Ireland published

The Trill Centre is a project by Intel, Ireland’s Industrial Development Agency (IDA), and academic partners including Trinity College Dublin, University College Dublin and the National University of Ireland Galway, focused on technology research for independent living (TRIL). In essence, the centre coordinates research projects addressing the physical, cognitive and social consequences of ageing, all […]

4 January 2010
Latest issue of Interactions Magazine now available

The January-February edition of Interactions Magazine — exploring the evolving nature of experiences, people and technology — is online and some articles are available without subscription. interactions: information, physicality, co-ownership, and culture Richard Anderson, Jon Kolko From tangible computing, to societal problem solving, to the trials and tribulations of user reserach – this issue explores […]

4 January 2010
Race shapes teen Facebook and MySpace adoption, says danah boyd

Two years ago, ethnographer danah boyd had the blogosphere abuzz with her look at class-based divisions between teens on MySpace and Facebook, writes Dana Oshiro on ReadWriteWeb. The esteemed Microsoft researcher found that Facebook’s collegiate origins encouraged a group of slightly more educated mainstream community members. Meanwhile, MySpace encouraged self-expression and the organizing of subcultures. […]

3 January 2010
The Apparatgeist calls

How you use your mobile phone has long reflected where you live. But the spirit of the machines may be wiping away cultural differences, claims The Economist. The article, that quotes design researchers Mizuko Ito and Younghee Jung, describes at length the cultural differences in mobile phone use, but then asks if “such differences between […]

3 January 2010
Now even medical doctors are launching design firms

Jay Parkinson, MD, MPH, is a doctor in Williamsburg, Brooklyn, who uses his experience in both clinical and preventive medicine to design consumer experiences and business opportunities that create health. He was trained at Johns Hopkins in preventive medicine and pediatrics. He realized just what a mess the health care system is, with messy delivery […]

3 January 2010
Free yourself from oppression by technology

That new phone or laptop may be giving you a warm glow, but beware a stealth attack on your happiness, warns Yair Amichai-Hamburger in The New Scientist. “Our lifestyles are increasingly driven by technology. Phones, computers and the internet pervade our days. There is a constant, nagging need to check for texts and email, to […]

3 January 2010
Mobiles offer new view of reality

The BBC thinks that Augmented reality (AR) “is set to explode” this year. “Futurologist Ian Pearson predicts an explosion of such services next year. “I’m surprised we haven’t got there yet. But it makes a lot of sense if a friend is a street away then you can meet up for coffee,” he said. And […]

3 January 2010
Seeing customers as partners in innovation

A freelance writer reports for the New York Times on 3M Company’s customer innovation center at its headquarters. “As a company, 3M is at the forefront of a movement that appears to be gaining traction: customer innovation centers, typically located near company research facilities, that provide a forum for meeting with corporate customers and engaging […]

3 January 2010
A thank you to our web service provider Aventure Host

On December 31st 2009 we finished the process of moving our websites and our mail services to Italy. Since the beginning of our company, we had hosted our websites and mail with Aventure Host, a United Kingdom based webhosting company, that has provided us with excellent service allowing our company to grow from an idea […]

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