putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
12 January 2010
The New York Times on gestural interfaces

The New York Times reports on “natural” gestural interfaces in an article entitled “Giving Electronic Commands With Body Language”: “In the coming months, the likes of Microsoft, Hitachi and major PC makers will begin selling devices that will allow people to flip channels on the TV or move documents on a computer monitor with simple […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

12 January 2010
The New York Times on gestural interfaces

The New York Times reports on “natural” gestural interfaces in an article entitled “Giving Electronic Commands With Body Language”: “In the coming months, the likes of Microsoft, Hitachi and major PC makers will begin selling devices that will allow people to flip channels on the TV or move documents on a computer monitor with simple […]

12 January 2010
Denmark leads the way in digital care

Using medical devices and notebook computers, Danish patients can see doctors without leaving home, and have the information automatically logged into electronic records. The New York Times reports. “Several studies, including one to be published later this month by the Commonwealth Fund, conclude that the Danish information system is the most efficient in the world, […]

12 January 2010
A MobileActive.org whitepaper on scaling mobile services for development

Katrin Verclas of MobileActive.org has published a whitepaper entitled “Scaling Mobile Services for Development: What Will It Take?”. The paper, originially commissioned for the World Economic Forum, discusses the opportunities and critical success factors for scaling m-services – services and products for development delivered over the mobile platform. It discusses some of the barriers for […]

11 January 2010
Yahoo studies social science

Yahoo Labs is beefing up its ranks of social scientists, adding highly credentialed cognitive psychologists, economists and ethnographers from top universities around the world, reports the San Francisco Chronicle. “In the last year, Yahoo Labs has bolstered its ranks of social scientists, adding highly credentialed cognitive psychologists, economists and ethnographers from top universities around the […]

11 January 2010
The bridge between cultures and design

Microsoft’s Joe Fletcher contributed an intriguing article on software UX in India and China on the ever more interesting Johnny Holland site: “Over roughly the last 10 years, China and India have given way to a huge rise in technology outsourcing. Jobs are outsourced from companies like Microsoft, Google, T-Mobile, Honeywell, and many others. In […]

11 January 2010
The service design era

In a two-part series, Korea’s JoongAng Daily newspaper looks at the rise of service design and the notion that modern product designers need to look well beyond the physical form of their projects. For years, the design field focused primarily on developing products that were attractive and convenient for consumers. Now, however, the industry is […]

10 January 2010
World Wide Mush

In his new book, “You Are Not A Gadget,” online pioneer Jaron Lanier explains how the Internet has gone off course. In this Wall Street Journal, he summarises the key ideas and it turns out to be a full-blown rant against “digital collectivism”, free software and open source. “Here’s one problem with digital collectivism: We […]

10 January 2010
Design for sustainable behaviour (part 2)

A range of other researchers have also published papers on the topic of design for sustainable behaviour. Twenty papers were presented at the CHI 2009 Workshop, “Defining the Role of HCI in the Challenges of Sustainability,” organised by Elaine M. Huang of Motorola Research. Here is a selection: Prepare for descent: interaction design in our […]

10 January 2010
Design for sustainable behaviour (part 1)

Dan Lockton, a Ph.D. researcher at Brunel University (UK), has together with professors David Harrison and Neville Stanton, recently published a range of papers on the topic of design for sustainable behaviour (the list also contains one blog post): Design for Sustainable Behaviour: investigating design methods for influencing user behaviour October 2009 This research aims […]

10 January 2010
The false question of attention economics

A few posts have emerged recently that recapitulate the well-worn arguments of attention scarcity and information overload in the real-time social web, so Stowe Boyd wrote a “short and sweet counter argument from a cognitive science/anthropology angle”. “The framing of the argument includes the unspoken premise that once upon a time in some hypothetical past […]

9 January 2010
The Internet is Africa’s “Gutenberg moment”

Publishing Perspectives reports on a recent panel discussion on the African publishing industry at this year’s African Literature Week (16 – 21 November) in Oslo, Norway. [Muhtar] Bakare launched Kachifo [an independent literary publishing house in Lagos, Nigeria] in 2004, after a successful career in banking. The business started out publishing an online magazine, Farafina. […]

9 January 2010
Greenpeace guide to greener electronics

Greenpeace’s Guide to Greener Electronics provides an evaluation of “the 18 top manufacturers of personal computers, mobile phones, TVs and games consoles according to their policies on toxic chemicals, recycling and climate change.” Here are the scores: 7.3 – Nokia — Remains in first place with good scores on toxics use reduction, but loses points […]

8 January 2010
Irish initiative to help SME’s meet unmet market needs

A new pilot programme from InterTradeIreland is aimed at assisting small and medium-sized firms, initially in the civil security sector, to innovate and meet identified but as yet unmet market needs, using ethnographic research and user-centred design approaches. The Irish Times reports. “The Innovation Connections Programme takes a strong innovative approach in itself and reverses […]

8 January 2010
Experientia article on emerging markets research in Interfaces Magazine

The latest issue of Interfaces Magazine, a quarterly magazine published by Interaction, the specialist HCI group of the British Computer Society (BCS), contains a lengthy article on an emerging market research project Experientia conducted for Vodafone Global. Many, many thanks to Anxo Cereijo-Roibas of Vodafone, and Erin O’Loughlin and Laura Polazzi of Experientia. Engaging developing […]

8 January 2010
A Creative Commons inspired barter market in Turin, Italy

Two articles from today’s La Stampa newspaper (translation by Mark Vanderbeeken, Experientia): Bargains without money Luca Indemni – Fabrizio Vespa “Leave your wallet at home” – that could be the slogan of the Gifts Without Money (“Regali Senza Moneta”) initiative organised by the ManaMana’ association in collaboration with the local San Salvario development agency and […]

7 January 2010
Mobile experts on 2020 trends

Rudy De Waele, co-founder of dotopen, invited a number of mobile experts — including Howard Rheingold, Douglas Rushkoff, Katrin Verclas, Willem Boijens, Fabien Girardin, Timo Arnal and Nicolas Nova — to write down their five most significant trends for the coming decade. Read full story

7 January 2010
Kenya: Taking money out of banks’ hands – with cellphones

Since cellphones became widely used in Kenya five years ago, they’ve become the bank card du jour. The Christian Science Monitor reports. “[In Kenya] with a mobile phone, one can pay electricity and water bills, pay for goods at the supermarket, buy airline or bus tickets, withdraw money from an ATM, monitor stocks, and even […]

7 January 2010
In praise of design-hacking

The Design & Society group within the UK’s Royal Society for the encouragement of Arts, Manufactures and Commerce (RSA) has published a pamphlet by Scott Burnham, entitled “Finding the truth in systems: in praise of design-hacking”. In this pamphlet, writer Scott Burnham traces the phenomenon of hacking from one originally associated with audacious breaches of […]

7 January 2010
How the mobile Internet could change everything

The ubiquity of mobile phones and the growth of the internet will converge in the next decade. Luke Allnutt of Radio Free Europe/Radio Liberty thinks this is good news for the developing world. “While the defining technological shifts of the 2000s were the ubiquity of mobile phones and the growth of the Internet, in the […]

7 January 2010
Will the new mobile era change the world for the better? MIT says “yes”

At MIT teams of the Media Lab’s Next Billion Network – our next generation of tech movers and shakers – are exploring new ways to harness the increasingly ubiquitous cellphone to help people in developing nations to raise their incomes, learn to read, get where they’re going, and diagnose their health. Casey Kazan of The […]

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