putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
25 December 2009
Designing for social innovation: an interview with Ezio Manzini

User experience strategist Steve Baty interviewed Ezio Manzini, Professor of Design at the Politecnico di Milano and one of the keynote speakers at Interaction 10, about designing for social innovation and his work with the DESIS network. “Social innovation is a process of change where new ideas emerge from a variety of actors directly involved […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

25 December 2009
Designing for social innovation: an interview with Ezio Manzini

User experience strategist Steve Baty interviewed Ezio Manzini, Professor of Design at the Politecnico di Milano and one of the keynote speakers at Interaction 10, about designing for social innovation and his work with the DESIS network. “Social innovation is a process of change where new ideas emerge from a variety of actors directly involved […]

25 December 2009
The Journal of Information Architecture

The Journal of Information Architecture, a peer-reviewed scholarly journal, is now at its second issue — and all the content can be downloaded: Issue 1 (Spring 2009) Editorial: Shall We Dance? – by Dorte Madsen Connecting the Dots of User Experience – by Gianluca Brugnoli Towards an Architectural Document Analysis – by Helena Francke The […]

25 December 2009
When professionals get culture shock

Nokia user researcher Jan Chipchase reflects on the issue of culture shock, a condition that can even affect professionals whose livelihood depends on being able to travel the globe and decode the nuances of what they experience. “I’ve seen first hand and have on occasion experienced the symptoms of culture shock include: increased irritability; becoming […]

25 December 2009
The fable of the user-centred designer

David Travis has written a fable that “follows a young man’s journey as he discovers the three secrets of user-centred design”. “Many years ago, I read a book by Kenneth Blanchard & Spencer Johnson called The One Minute Manager. The book is an allegory about good versus bad management. It describes the journey of a […]

19 December 2009
Slaves of the feed

Thomas Petersen, co-founder and partner of Danish digital creative agency Hello, reflects on the experience and design implications of the exponential growth of information. “Constantly checking our feeds for new information, we seem to be hoping to discover something of interest, something that we can share with our networks, something that we can use, something […]

18 December 2009
How “social” is your bank?

The banking industry is missing out on a huge opportunity to transform itself from a transactional model to an engagement model, writes social media strategist Jay Deragon on AlwaysOn. “Think about what lies within the system of banking: people and businesses. Now, do banks do anything to “connect” people and businesses to facilitate transactions amongst […]

18 December 2009
The future of collaboration begins with visualising human capital

Venessa Miemis, a Master’s degree candidate in Media Studies at the New School in New York City, contributed a user idea to Nokia’s Ideas Project website, anticipating a system whereby collaboration facilitated by social networks will supplant competition as the mode by which society is able to realize its true potential. The Nokia people liked […]

17 December 2009
The challenge of co-production

A new discussion paper by NESTA, the UK’s National Endowment for Science, Technology and the Arts, argues that the key to reforming public services is to encourage users to design and deliver services in equal partnership with professionals. Co-production as a new way of thinking about public services has the potential to deliver a major […]

17 December 2009
Mag+, a concept video on the future of digital magazines

Bonnier R&D, the research unit of Bonnier, the publisher of Popular Science, invited the designers from BERG London on a corporate collaborative research project into the experience of reading magazines on handheld digital devices. “The concept aims to capture the essence of magazine reading, which people have been enjoying for decades: an engaging and unique […]

17 December 2009
Ubiquitous computing bridges devices and services

Mike Kuniavsky of ThingM was a speaker at XD Forum, Intuit’s internal user experience design conference, last week. His half-hour talk focused on the relationship between ubicomp devices and services. The talking points and slides can be downloaded from his blog, Orange Cone.

15 December 2009
As we consume Apples and BlackBerrys, natural world beats a sensory retreat

Technology has drawn us into our interconnected webs, in the office, on the street, on the park bench, to the point that we exist virtually everywhere except in the physical world, argues Adrian Higgins in the Washington Post, who writes about us being “digital zombies” and “symbionts” [i.e. an organism living in a symbiotic relationship, […]

13 December 2009
Anthropology Matters

The latest issue of Anthropology Matters contains an interesting article on the use of mobile phones in Africa: Being cool or being good: researching mobile phones in Mozambique Julie Soleil Archambault Drawing on my fieldwork experience in Inhambane, southern Mozambique, where I conducted research on mobile phone use amongst youth, my paper tackles issues of […]

12 December 2009
Presentations of the Behavior, Energy and Climate Change conference

Presentations are now available of last month’s Behavior, Energy & Climate Change Conference, which took place in Washington, DC. The BECC conference focused on understanding the behavior and decision making of individuals and organizations and using that knowledge to accelerate our transition to an energy-efficient and low-carbon future. The conference brought together people from the […]

12 December 2009
iPhone users are delusional, consultants say

Strand Consult suggests that iPhone users are suffering from a form of Stockholm Syndrome–the condition in which the kidnapped begin to show loyalty to their kidnappers. “Apple has launched a beautiful phone with a fantastic user interface that has had a number of technological shortcomings that many iPhone users have accepted and defended, despite those […]

12 December 2009
Book: Ethnography and the Corporate Encounter

Ethnography and the Corporate Encounter Reflections on Research in and of Corporations Edited by Melissa Cefkin Berghahn Books (July 2009) Hardcover, 253 pages Businesses and other organizations are increasingly hiring anthropologists and other ethnographically-oriented social scientists as employees, consultants, and advisors. The nature of such work, as described in this volume, raises crucial questions about […]

11 December 2009
Augmented Reality is overhyped and abused

Augmented Reality is overhyped and abused, writes Matthew Szymczyk in Advertising Age, and we’re in danger of killing off a rather useful technology. “As web-based augmented-reality applications have exploded, it’s more important than ever to remember AR is a technology based on utility and not gimmicks. Unfortunately, as with most new and emerging technologies, it’s […]

11 December 2009
User-centred design for energy efficiency in buildings

The UK’s Technology Strategy Board is calling for individuals to take part in a five-day interactive workshop (‘sandpit’) to explore the challenge of reducing the demand for energy in non-domestic buildings, through human factors research and user-centred design. The focus of the sandpit is to create ideas for projects that have the potential for commercial […]

10 December 2009
Microsoft social media researcher Danah Boyd in the news

Danah Boyd, a social media researcher at Microsoft Research, is quite in the news these days, including a very nice profile in The Guardian: The Guardian – 9 December 2009 Danah Boyd: ‘People looked at me like I was an alien’ Microsoft researcher Danah Boyd talks about social networking, young people and how the web […]

10 December 2009
Latest Donald Norman essay started a big debate

Donald Norman ‘s recent essay Technology First, Needs Last, in which he argues that “design research is great when it comes to improving existing product categories but essentially useless when it comes to new, innovative breakthroughs,” has started a big discussion. Steve Portigal started the debate with a piece which intends to “to reframe rather […]

9 December 2009
Does technology need personality?

Cennydd Bowles, a user experience designer at Clearleft in Brighton, England, writes about interaction design, behavioural change, and the design of emotions. “If interaction design really is the business of behaviour change I believe this must apply two ways. While it’s true that design can influence users and engender cultural change, this is always a […]

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