Daily insights on user experience, experience design and people-centred innovation Audience
30 November 2009
Social media ‘could transform public services’

Social media could transform the UK National Health Service and other public services in the same way that file-sharing changed the music industry, a conference has heard. “Growing use of tools, such as Facebook and Twitter, offered an opportunity to reinvent services, delegates heard. The MyPublicServices event debated ways to harness these conversations, many of […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

30 November 2009
Social media ‘could transform public services’

Social media could transform the UK National Health Service and other public services in the same way that file-sharing changed the music industry, a conference has heard. “Growing use of tools, such as Facebook and Twitter, offered an opportunity to reinvent services, delegates heard. The MyPublicServices event debated ways to harness these conversations, many of […]

30 November 2009
Identifying emerging trends at Nokia

Nokia, the world’s biggest mobile phone maker, faces increasing competition from the likes of Apple and Google Android. Identifying emerging trends and building new technologies could be key to cementing its future, reports Claudine Beaumont, technology editor of the Daily Telegraph. “Oskar Korkman, the man in charge of consumer trend analysis for Nokia, says he […]

27 November 2009
Nokia on life among the clouds

Nafid Imran Ahmed of the Bangladeshi newspaper The Daily Star was just at “The Way We Live Next 3.0″ event in Helsinki and reports on the company’s vision of the future: “Nokia, the world leader in mobility, gave me an opportunity to look into its crystal ball how mobile devices and services will evolve in […]

27 November 2009
Terry Winograd video interview

Terry Winograd, the famous human-computer interaction specialist, was interviewed for Digital Revolution (working title), an open source documentary, due for transmission on BBC Two in 2010, that will take stock of 20 years of change brought about by the World Wide Web. Terry Winograd interview – USA Terry Winograd is Professor of Computer Science at […]

26 November 2009
Beyond the experience: In search of an operative paradigm for the industrialisation of services

Nicola Morelli (blog), an associate professor at the School of Architecture and Design at Aalborg University in Denmark, reflects on the two inspirations for a service design discipline: “The contributions to the definition of a disciplinary corpus for service design come from two main directions: the first focuses on real cases, developing projects that are […]

20 November 2009
Interaction design for specialised tasks

Mikkel Michelsen discusses the core differences between specialised use contexts and the mainstream use of a mass consumer product, and tries to answer the questions how to design the best possible systems when faced with special contexts, and how to ensure that interactive systems for specialised users do not become needlessly complex and difficult to […]

20 November 2009
Will consumers plug into home energy displays?

Dozens of home energy monitors are coming to market, but nobody knows whether only hybrid Prius owners will use them. Martin LaMonica reports on CNet News. “The gadgets themselves vary, but the common thread among them is the ability to capture a stream of energy information from a meter at a given moment. Simply by […]

20 November 2009
User-driven innovation in Denmark – an update

Some English language websites, blogs, articles and publications updating on what Denmark is doing on user-driven innovation: Is Denmark a lead user of user driven innovation? You might think so since the world’s first government sponsored user driven innovation program is to be found in Denmark. The program aims to strengthen the diffusion of methods […]

19 November 2009
How understanding the human mind might save the world from CO2

What will solve climate change? Will it be technology? Policy? A growing number of researchers and activists say it’s what’s behind it all: people. And understanding them is vital to addressing climate change, argues Annie Jia of ClimateWire in The New York Times. “Participants at the three-day third annual Behavior, Energy and Climate Change Conference, […]

19 November 2009
EU ministers: accessible, interactive and customised online public services in Europe by 2015

EU press release (link): EU ministers have committed to developing smarter online public services for citizens and businesses by 2015. The Commission has welcomed this step forward in making eGovernment more accessible, interactive and customised. At the fifth Ministerial eGovernment Conference in Malmö (Sweden) today, EU ministers outlined a joint vision and policy priorities on […]

19 November 2009
Designing social interfaces: overview and practical techniques

Dmitry Fadeyev, founder of the Usability Post blog, wrote an article for Smashing Magazine “to demonstrate the power of social interface design”. he standard approach to interface design is to craft a channel that allows you to easily and efficiently control hardware or software; it’s all about the interaction between people and computers. But today, […]

19 November 2009
Various articles on the power of the mobile phone in emerging markets

A number of articles illustrate the power of the mobile phone in emerging markets: What next after the Mobile revolution in Kenya? by John Karanja MPESA will be on its own a major driver of the economic expansion of the Kenyan economy and best of all it will take a bottom up approach because it […]

18 November 2009
Report on Service Design Network conference 2009

Lucy Kimbell, who is a Clark Fellow in Design Leadership at Saïd Business School, University of Oxford with a background in interaction design, has posted an extensive and quite critical report on the Service Design Network conference that took place in Madeira, Portugal in October. “On the plane home I sat with several other participants […]

18 November 2009
Book: Prototyping, a practitioner’s guide

Prototyping A Practitioner’s Guide to Prototyping By Todd Zaki Warfel Rosenfeld Media, November 2009 Available in paperback and digital package (1-933820-21-7), digital (PDF) editions (ISBN 1-933820-22-5) Prototyping is a great way to communicate the intent of a design both clearly and effectively. Prototypes help you to flesh out design ideas, test assumptions, and gather real-time […]

16 November 2009
Recipes for disaster, a movie review by Irene Cassarino

Over the last months Experientia collaborator Irene Cassarino has been working intensively on the preparation of Experientia’s Low2No project in Helsinki, Finland (see project site and submission summary) — where our focus is specifically on enabling positive behavioural change towards more sustainable lifestyles. Write-ups on the conferences she attended are on this website and now […]

13 November 2009
Meet Microsoft’s antidote to Vista

Microsoft Corp. is counting on Ms. Larson-Green, its head of Windows Experience, to deliver an operating system that delights the world’s PC users as much as its last effort, Vista, disappointed them. “She’s in charge of a wide swath of the system, from the way buttons and menus work to getting the software out in […]

13 November 2009
Nokia has designs on India

Nokia’s senior design specialists are touring India to discover how Indians use cellphones. Leslie D’Monte reports for New Delhi’s Business Standard. Jhanvi Madan (not her real name), who lives in Mumbai , has been talking on her cellphone. Unknown to her, a stranger on the other side of the road is observing her carefully and […]

13 November 2009
Irene Cassarino: The social dimension of environmental sustainability

Experientia collaborator Irene Cassarino went yesterday to the international “The social dimension of environmental sustainability” conference, organised at Turin’s Environment Park with the support of the City of Turin. The event, which focused on the importance of social aspects in achieving environmental sustainability, took place in the context of the CAT-MED European Project (Change Mediterranean […]

12 November 2009
Singapore on design possibilities for tomorrow

The Singapore Design Festival, running November 20-30, now themed “Design 2050: Possibilities for Tomorrow,” , is also continuing its quest to improve people’s surroundings through good design for a better quality of life. As already written up on this blog nearly three years ago, 10TouchPoints is a project of the Design Singapore Council, that has […]

12 November 2009
Matt Webb presentation at UX Week 2009 (video)

Matt Webb of Berg was one of the speakers at UX Week 2009, a conference in San Francisco organised by Adapative Path. In his presentation “Design Is In Your Hands,” Matt talked about developing products and learning from mistakes, and shared the lessons that his company grappled with during the design and production of their […]

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