putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
4 October 2009
The shift from human-centered to resource-centered design

Eric Wilmot writes on Greener Design on how to design for a post-consumption society. And an excellent article it is. “The current interpretation of human-centered has expanded to indulge human desires at the expense of other equally critical considerations. This is a dangerous interpretation that has become default for many leading academic and professional creative […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

4 October 2009
The shift from human-centered to resource-centered design

Eric Wilmot writes on Greener Design on how to design for a post-consumption society. And an excellent article it is. “The current interpretation of human-centered has expanded to indulge human desires at the expense of other equally critical considerations. This is a dangerous interpretation that has become default for many leading academic and professional creative […]

4 October 2009
It’s brand new, but make it sound familiar

When companies develop innovative products that don’t obviously fit within established categories, managers need to help people understand what they are. However what category you place something in has a huge influence on how you view its basic properties. Mary Tripsas reports in the New York Times. “Depending upon what cues they are given, people […]

2 October 2009
Donald Norman on co-creation as a “transmedia” design challenge

Donald Norman recently gave a keynote address at the “21st Century Transmedia Innovation Symposium” in Seoul, Korea. “Normal dictionaries do not have the word ‘transmedia,’” he says, “but Wikipedia does. That definition introduced me to many other words that neither I nor my dictionaries had never before heard (for example, narratological). Strange jargon aside, I […]

2 October 2009
Panoremo, a tool to assess the emotional experience of environments

As part of his Design for Interaction MSc. at the TU Delft, David Güiza Caicedo worked on developing a tool to measure emotional reactions towards ‘services’, from which an early concept has recently spun-off into a more developed tool to aid in the assessment of emotions towards ‘physical spaces’. The tool, now called Panoremo, is […]

2 October 2009
Touchpoint Issue 2 “Health and Service Design”

The second issue of Touchpoint, the sdn’s Service Design Journal, is out. Entitled “Health and Service Design”, this brand-new issue features articles of Service Design and/or healthcare experts such as Julia Schaeper, Lynne Maher and Helen Baxter (NHS), Lavrans Løvlie (liveIwork), Ben Reason (live|work), Mark Mugglestone (NHS) and John-Arne Røttingen (Norwegian Knowledge Centre for the […]

1 October 2009
The user experience of smart phones

Several articles on the smart phone user experience: Getting emotional about mobile phones A nationwide study of over 3000 people has found that there is a direct correlation between the way people use their phones, and the way they feel for the day. Available all the time: etiquette for the social networking age As Facebook, […]

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