putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
19 October 2009
An Australian view on user-centred design

Damian Kernahan (featured earlier) just published his second article in Fast Thinking, an Australian innovation quarterly — this time on user-centred design. “Web designers have had a focus on user-centred design and have used it successfully as a discipline for many years and any Google search you care to undertake will be littered with web […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

19 October 2009
An Australian view on user-centred design

Damian Kernahan (featured earlier) just published his second article in Fast Thinking, an Australian innovation quarterly — this time on user-centred design. “Web designers have had a focus on user-centred design and have used it successfully as a discipline for many years and any Google search you care to undertake will be littered with web […]

19 October 2009
Technology is giving us the means to co-create the future

Author, speaker and technologist Juliette Powell sees the true significance of social media technology in the new kinds of collaborations we are able to forge that offer the potential to create a new kind of future. In a video on Nokia’s IdeasProject, Powell discusses her belief that the ability to connect with people who previously […]

17 October 2009
Myths and realities about women and mobile phones

Mobile phones have been a boon to developing countries and to social development. Access to mobiles may indeed allow for better medical information, change the way farmers grow and sell crops, expand the way families interact, influence the way governments treat their citizens, and improve the way students learn in schools. But, asks MobileActive in […]

13 October 2009
10/GUI, a new multitouch interface concept

MG Siegler writes on ReadWriteWeb about the fact that desktop touch screens don’t really work well for humans, and introduces a brilliant concept video “for something called 10/GUI.” “It brings up some key issues surrounding the future of touch input from both a hardware and software perspective. 10/GUI’s solution is to create a multi-touch pad […]

13 October 2009
On the difference between personalisation and customisation

What’s the difference between personalization and customization? Are consumers really in control? Do brands (and designers) want them to be? Nick de la Mare of Creativity considers curation and the myth and reality of control. “A few weeks ago I heard myself say, “we want users to feel like they control the experience” then caught […]

13 October 2009
Philips Design and ABN AMRO create emotion mirroring system for online traders

Philips Design and ABN AMRO’s Dialogues Incubator cooperate to create the ‘Rationalizer’ concept, an emotion sensing system targeted at serious home investors who trade online. It acts as an ‘emotion mirror’ in which the intensity of the user’s feelings is reflected. Research shows that home investors do not act purely rationally: their behavior is influenced […]

13 October 2009
TalkTalk launches Digital Anthropology Report

Yesterday TalkTalk, the UK broadband division of Carphone Warehouse, launched the Digital Anthropology Report – a comprehensive insight into how British people use the internet. “We spoke to over 2,000 people around the country and looked at their attitudes to technology, how they use the internet and other technologies currently, and their plans for buying […]

12 October 2009
Bringing internet video services to the living room TV set

More details are emerging about Project Canvas, the ambitious joint venture by the BBC, ITV, Five and BT to bring internet video services such as the iPlayer from the bedroom PC to the living-room TV set, reports Tim Bradshaw on FT.com’s techblog. “An interview in today’s FT with Marc Watson, head of BT Vision, revealed […]

12 October 2009
Our ever evolving online communication patterns

Both the Wall Street Journal and Techcrunch devote extensive space today to our ever evolving online communication patterns. The Wall Street Journal looks at how a shift towards a new generation of services like Twitter and Facebook “promises to profoundly rewrite the way we communicate—in ways we can only begin to imagine.” “We all still […]

11 October 2009
Reviewing the “Toward the Sentient City” exhibition

Dan Hill (ARUP) wrote a long review of the ‘Toward the Sentient City’ exhibition curated by Mark Shepard and organised by the Architectural League of New York. “This show does nothing less than delineate a possible future trajectory for architecture, in which it remains relevant in the development of ‘sentient cities’, put frankly. It also […]

10 October 2009
On using design to influence behaviour

Dan Lockton of Brunel University (UK), who runs a blog called Design with Intent, which focuses on strategic design that’s intended to influence or result in certain user behaviour, has posted some very worthwhile student project examples: Some interesting projects (Part 1) Some projects address the relationship between design and people’s behaviour in different situations, […]

10 October 2009
The psychology of Google Wave

Most talk about Google Wave is focussed on technology, not people. Tom Simonite attempts to change the discourse with his article in The New Scientist. “The cultural norms that will shape Wave’s future are yet to be established. But informed crystal-ball gazing is possible, based on what we know about how people use existing technology. […]

10 October 2009
At your service

Damian Kernahan of Proto Partners asks in Fast Thinking, an Australian innovation quarterly, why service organisations don’t deliver their customers a great experience, when all it takes is a little planning and design. “In this article we will look at trying to understand why we so often have these average customer experiences, why services are […]

9 October 2009
Wired UK’s special feature on digital cities

Here are the five stories that appeared in the special “Digital Cities” feature of Wired UK’s November issue. Words on the street by Adam Greenfield Ubiquitous, networked information will reshape our cities. ‘Sense-able’ urban design by Carlo Ratti Digital elements blanket our environment: transforming our cities, informing their citizens and improving economic, social and environmental […]

9 October 2009
Inside user research at YouTube

User experience researcher Sasha Lubomirsky talks about his work at YouTube: “If you think about watching a video online, it may seem pretty easy. A player, a play/pause button and some content. Done. But what about if the video is being played on a mobile phone? Or on a big screen? What if it’s being […]

9 October 2009
The city as an interaction platform

Martijn de Waal was at the Picnic 2009 conference in Amsterdam, where he attended the session entitled “The City as an Interaction Platform”: Cities have always been about providing frameworks of services to improve the quality of life for residents and businesses. How will social networks, mobile devices, reactive environments, and cloud-based data services transform […]

9 October 2009
Toward an integrated approach to product strategy and design

San Francisco-based user experience consultancy Montparnas started a three-part series on the relationship between product development and user experience design. “Product development and user experience design are two fields that should, but rarely, collaborate effectively to design and define products that consumers will find delightful to use. There exist many natural synergies between the two […]

6 October 2009
Charles Leadbeater and Tim Berners-Lee on the digital revolution

Digital Revolution (working title) is an open source documentary, due for transmission on BBC Two in 2010, that will take stock of 20 years of change brought about by the World Wide Web. The BBC intends to tell the story of the web in four one-hour programmes. Programme one — Power on the web — […]

5 October 2009
Microsoft demos multi-touch enabled mice concepts

Microsoft is exploring the concept of multi-touch mice, a new research paper reveals. The paper is being presented today as part of the User Interface Software and Technology conference, and identifies five different prototypes, each based on different sensor technologies. The devices also rely on different ergonomics, and in some cases enable different functions. Read […]

5 October 2009
How to visualise energy savings

Kevin Anderson reports in The Guardian on how a new generation of monitors can generate data about your energy use and help you cut your costs and carbon. “These energy monitors not only show you real-time information about your energy consumption, many of them also record that data. Government-provided national energy data is great, but […]

Show more articles