Daily insights on user experience, experience design and people-centred innovation Audience
31 October 2009
Implementing digital TV in Italy: the other side of the digital revolution

Italy is in the process of switching to digital TV, and the implementation is pretty much a disaster, as far as I can tell from the reactions in the region where I live (Piedmont). Many of the problems are technological, but not all. A volunteer force of ‘angels’ is doing what it can: Here is […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

31 October 2009
Implementing digital TV in Italy: the other side of the digital revolution

Italy is in the process of switching to digital TV, and the implementation is pretty much a disaster, as far as I can tell from the reactions in the region where I live (Piedmont). Many of the problems are technological, but not all. A volunteer force of ‘angels’ is doing what it can: Here is […]

30 October 2009
Nov-Dec 2009 edition of Interactions magazine online

The November-December edition of Interactions Magazine is online and some articles are available without subscription. Unfortunately, the main menu page doesn’t say which articles are publicly available (although without images) and which aren’t (what about ‘affordances’ in web design?), so I have selected the six that are: interactions: social, authentic, and interdisciplinary Jon Kolko Catalyzing […]

30 October 2009
Experientia partner Michele Visciola on people-centred innovation as culture evolution

Experientia partner Michele Visciola, who is also the president of Experientia, has written an article entitled “People-centered innovation or culture evolution?” that got published in the November-December edition of Interactions magazine. Here is the abstract: “The biological theory of evolution and its applications to cultural anthropology (Cavalli Sforza, 2006) create an interesting framework with which […]

30 October 2009
The golden age of infinite music

John Harris has written an excellent article on the BBC News site on the social and cultural consequences of music being always available online in free and seemingly unlimited quantities: “Not long ago, if you wanted music, you had to save up your pocket money, take a trip to the local record shop and lovingly […]

30 October 2009
Experientia partner Jan-Christoph Zoels speaks at IxD Fall Summit

On 6 November Experientia partner Jan-Christoph Zoels will be speaking at the IxD Fall Summit 2009 organised by the Umeå Institute of Design. Other speakers are German Leon (Vodafone User Experience, Germany), David Rose (Vitality, USA), Karsten Schmidt (PostSpectacular, UK), Reto Wettach & André Knörig (Potsdam, Interaction Design Lab and Fritzing, Germany) and Clive Van […]

30 October 2009
Videos of keynote speeches at Seoul design research conference

Last week, the IASDR 2009 conference (International Association of Societies of Design Research) took place in Seoul, South Korea, and all videos of the keynote speeches are already available. Donald A. Norman: Science and Design I start with three contradictory views: First, that a science of design is already here; Second, that a science of […]

29 October 2009
Migropolis: Venice /Atlas of a Global Situation

In winter 2006, under the aegis of philosopher Wolfgang Scheppe, a collective of students from theIUAV University in Venice (including Experientia collaborator Miguel Cabanzo) fanned out to subject the city of Venice, Italy to a process of forensic structural mapping. Out of this field work, conducted in the Situationist tradition, there developed a three-year urban […]

29 October 2009
Computerworld New Zealand on user-centred web design

Computerworld New Zealand introduces user-centred web design. Introducing user-centred web design The first article in this series introduces the idea of User-Centred Design (UCD) — a design process that concentrates on designing websites for the people who will use them; rather than to embody the latest trends in web technology, or to simply please the […]

27 October 2009
Irene Cassarino: A reflection on energy efficiency and behaviour

Irene Cassarino, an Experientia collaborator, reports on the First European Conference on Energy Efficiency and Behaviour, which took place in Maastricht last week: What role do objects play in our life and culture? It depends on their embedded scripts. Like actors on-stage, they tell us a story, influence our feelings, enrich our knowledge and at […]

27 October 2009
Arianna Huffington and Peter Thiel on the digital revolution

And still two more video rushes on the site of Digital Revolution. Arianna Huffington interview – USA Arianna Huffington is the co-founder of the influential news blog The Huffington Post. Aleks Krotoski and the Digital Revolution programme one team met with Arianna to discuss the rise of blogs and citizen journalism, and the effects the […]

27 October 2009
Tim Berners-Lee and Einar Kvaran on the digital revolution

More video rushes on the site of Digital Revolution (working title), an open source documentary, due for transmission on BBC Two in 2010, that will take stock of 20 years of change brought about by the World Wide Web. Tim Berners-Lee interview – Ghana Tim Berners-Lee is best known as the inventor of the World […]

27 October 2009
A Synchronicity, a book by Julian Bleecker and Nicholas Nova

A synchronicity: Design Fictions for Asynchronous Urban Computing by Julian Bleecker and Nicolas Nova Available as a print-on-demand book from lulu.com. Click here to order. Available as a free download here. The Situated Technologies Pamphlets series, published by the Architectural League, explores the implications of ubiquitous computing for architecture and urbanism. How are our experience […]

27 October 2009
Data mines and ideas of time

The boys at design consultancy BERG are prolific this week: Toiling in the data-mines: what data exploration feels like by Tom Armitage “There are several aspects to this post. Partly, it’s about what material explorations look like when performed with data. Partly, it’s about the role of code as a tool to explore data. We […]

26 October 2009
Stop your search engines

Peggy Orenstein forced herself offline, and reflects in the New York Times Magazine whether this is the path to true knowledge: “Not long ago, I started an experiment in self-binding: intentionally creating an obstacle to behavior I was helpless to control, much the way Ulysses lashed himself to his ship’s mast to avoid succumbing to […]

26 October 2009
Memory and forgetting in the digital age

Yadin Dudai writes in the New Scientist on two books on memory and forgetting in the digital age — Total Recall: How the e-memory revolution will change everything by Gordon Bell and Jim Gemmell, and Delete: The virtue of forgetting in the digital age by Viktor Mayer-Schönberger — and concludes: “For the human condition, forgetting […]

22 October 2009
The mad dash toward touch technology

True innovators need to know as much about when, why, and how not to use trendy technology as when to use it, says Microsoft Research principal scientist Bill Buxton. “Rather than marveling at what someone else is delivering today, and then trying to copy it, the true innovators are the ones who understand the long […]

22 October 2009
Human behavior: the key to future tech developments

As trained observers of how people in a society live, ethnographers can help companies figure out what people need and then work with designers to meet those needs with new (or more often tweaked) products and services. CNN reports. “Microsoft and many other companies realize that since it is, after all, people who use technology, […]

22 October 2009
On security, programming, privacy, and… people

Three articles in the latest issue of Communications of the ACM are quite relevant for the readers of this blog: Usable security: how to get it Why does your computer bother you so much about security, but still isn’t secure? It’s because users don’t have a model for security, or a simple way to keep […]

20 October 2009
Clay Shirky and Stephen Fry on the digital revolution

The people behind Digital Revolution (working title), an open source documentary, due for transmission on BBC Two in 2010, that will take stock of 20 years of change brought about by the World Wide Web, have posted some more rushes online: Clay Shirky interview – USA (rushes) Clay Shirky teaches, consults and writes on the […]

20 October 2009
Trust in digital life

Denise Deveau, technology writer at The Globe and Mail speaks with Kim Cameron, Microsoft’s identity guru, about what it will take for consumers and businesses to feel secure sharing information online. How much do you trust your digital life? Has the fear of identity theft or bank card fraud dampened your trust in digital services? […]

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