putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
29 September 2009
Herkko Hietanen: The social future of television

Herkko Hietanen of the Helsinki Institute for Information Technology tells his audience at the Berkman Center that “television is really broken,” reports Ethan Zuckerman. The medium isn’t rising to its full potential, isn’t providing consumers with programs when and where they want them. To set the scheduled for what you want to watch, you need […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

29 September 2009
Herkko Hietanen: The social future of television

Herkko Hietanen of the Helsinki Institute for Information Technology tells his audience at the Berkman Center that “television is really broken,” reports Ethan Zuckerman. The medium isn’t rising to its full potential, isn’t providing consumers with programs when and where they want them. To set the scheduled for what you want to watch, you need […]

28 September 2009
Deconstructing mobiles for development

Katrin Verclas of MobileActive is launching a new series on “deconstructing mobiles for development”. Mobile tech as a tool for social development is making the front pages in 2009. They are hyped as panathea for global issues such as rural health in developing countries, poverty alleviation, making rural markets more efficient, and activism. We have […]

28 September 2009
Exploring little worlds with Nokia

The Copenhagen Institute of Interaction Design is on a roll. After an intensive workshop with Intel (featured in Worldchanging), now they embarked on an exploration with Nokia (featured in Fast Company). And obviously all online. Excellent work and excellent communications. Enjoy. 1. Mobile Playfulness Video about how to incorporate playfulness into the UI of phones. […]

26 September 2009
Design and gender: going beyond shrink it and pink it

Femme Den is a small internal cadre of designers of Smart Design — the company that was responsible for the OXO Good Grips kitchen tools and the Flip Mini Digital Camcorder — that is devoted to thinking about the differences between genders and what that means for product development. “The Femme Den started as an […]

26 September 2009
The city is a battlesuit for surviving the future

Matt Jones, design director at Berg in London, has published a piece in Future Metro which Bruce Sterling “would like to call ‘the greatest design-fiction writing I’ve ever seen,” but (a) it’s not about design, (b) it’s not fictional and (c) it’s not even writing.” “This piece,” Sterling says, “is doing the same futuristic thing […]

26 September 2009
Intel describes TV of the future

The world’s biggest chip maker predicts that by 2015 there will be 12 billion devices capable of connecting to 500 billion hours of TV and video content. The audience heard from a number of speakers on what promises to be a new kind of TV experience as broadcast content, video content, internet content and personal […]

26 September 2009
Do you want that on your permanent record?

In his Wall Street Journal De Gustibus column, Eric Felten describes Total Recall, a Microsoft project that will archive every detail of our daily lives. “A certain kind of techno-triumphalist may find this idea appealing, but I suspect that most of us will be slightly horrified. Do we really need a new and improved way […]

26 September 2009
Changing Behaviour

Changing Behaviour is a project that aims to support change in energy use and energy services. They do so by applying social research on technological change to practical use. Their focus is on the interaction between energy experts and energy users: How can these different groups learn to understand each other better? Changing Behaviour is […]

26 September 2009
Users‘ role in innovation processes in the sports equipment industry

The Nordic Innovation Centre just published a report on the role of user-driven innovation in the growing Nordic sports equipment industry. Not only on how users help firms develop better technical products but also on how taking users seriously helps firms build and commercialise better and more competitive brands. Abstract The main objective of this […]

26 September 2009
Yahoo looks to improve search experience

The Mercury News reports on how Yahoo believes it can build its search audience by focusing on the user “experience,” rather than viewing search as a raw data query. “‘What’s notable about many of the stable of researchers at Yahoo backing that effort is that many of them […] aren’t even computer scientists. They are […]

25 September 2009
Max Mara launches new website, designed by Experientia

Experientia, the Turin-based user experience design company, has created a new and innovative international website for the Max Mara brand. It’s online. www.maxmara.com is the address of the new Max Mara website, historical Made in Italy fashion brand, based in Reggio Emilia, and with over 2,000 stores worldwide. The site has been realised by Experientia, […]

24 September 2009
Networked objects session at Lift Asia 2009 conference

Nicolas Nova reports on the “networked objects” session at Lift Asia 09. Speakers were Rafi Haladjian (in transition from Violet to his new company called sen.se), Adrian David Cheok (from the Mixed Reality Lab in Singapore and Keio University) and Hojun Song. Read full story

24 September 2009
Augmented reality gets off to a wobbly start

  The New Scientist reviews the current state of Augmented Reality and is a bit concerned: “While some who back the technology think its time has now come, after more than a decade in development, others warn that undercooked applications or “apps” are set to disappoint users, potentially damaging the market. The momentum building behind […]

24 September 2009
Information overload

Too many emails, texts and tweets can lead to rising anxiety, lower intelligence – and a generation of BlackBerry orphans. Paul Hemp reports in The Guardian. “With the information floodgates open, content rushes at us in countless formats: text messages and tweets on our mobile phones. Facebook friend alerts and voicemail on our BlackBerrys. Instant […]

24 September 2009
Communication and human development: the freedom connection?

Canada’s International Development Research Center and Harvard’s Berkman Center convened a conversation at Harvard yesterday on the future of information and communication technology and development (ICT4D). Nobel Laureates Amartya Sen and Michael Spence joined Information and Communication Technology (ICT) experts Yochai Benkler and Clotilde Fonseca in a public discussion of the role of communication and […]

24 September 2009
O2 launches “people powered” network

O2 is launching a new mobile phone network which it has dubbed as the first “people powered” service in the sector, reports mad.co.uk. “The online SIM-only offer called giffgaff will aim to capitalise on the trend towards online content creation. The company says the more a customer gets involved, the more they will be rewarded […]

22 September 2009
“La realité augmentée”, and other Paris 2.0 themes

Tomorrow I will be speaking at an informal, but high energy Paris conference, called (somewhat predictably) Paris 2.0. The conference takes a total of four days, and is attended by a young, edgy French crowd. I am unfortunately only here for an afternoon and a morning, and arrived in the middle of a session devoted […]

22 September 2009
Enhancing user interaction with first person user interface

Luke Wroblewski, an internationally recognized Web thought leader and Senior Director of Product Ideation & Design at Yahoo! Inc., provides a comprehensive overview of augmentation as a user interface, complete with real-world examples. “Though many computer applications and operating systems make use of real-world metaphors like the desktop, most software interface design has little to […]

22 September 2009
Interfaces Magazine interviews Donald Norman

The latest issue of Interfaces Magazine, a quarterly magazine published by Interaction, the specialist HCI group of the British Computer Society (BCS), contains a lengthy interview with Donald Norman: “Long live the body, the physical world, reality. The world of computers led to an unfortunate diversion away from reality to the confining sterility of screens […]

21 September 2009
Two new user experience communities

  Louis Rosenfeld alerted me to two new Ning-based community sites that Rosenfeld Media authors recently started: Design for Care compiles methods, results, case studies, and research from many healthcare contexts to help designers understand and improve healthcare products and services. If you’re interested in the intersection of healthcare and user experience, please participate in […]

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