putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
24 August 2009
Service design – a matter for international security

The UK service design consultancy live|work is working with the United Nations Institute for Disarmament Research (UNIDIR) to design better community security services for humanitarian and development organisations. A news article on their site provides more background on this pioneering application of service design to security related operations in the UN.: “UNIDIR’s Security Needs Assessment […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

24 August 2009
Service design – a matter for international security

The UK service design consultancy live|work is working with the United Nations Institute for Disarmament Research (UNIDIR) to design better community security services for humanitarian and development organisations. A news article on their site provides more background on this pioneering application of service design to security related operations in the UN.: “UNIDIR’s Security Needs Assessment […]

6 August 2009
Web Squared: when Web 2.0 meets Internet of Things

Richard MacManus reports on ReadWriteWeb that Tim O’Reilly and John Battelle released a white paper entitled Web Squared: Web 2.0 Five Years On, which focuses on the intersection of social web technologies with the emerging Internet of Things (real world objects connected to the Internet). The MacManus review goes quite in depth, and is a […]

6 August 2009
The information architecture of social experience design

Christian Crumlish, curator of the Yahoo! Design Pattern Library and author of The Power of Many, describes the patterns that are relevant when adding a social dimension to an existing experience. “Designing and building a successful social website or application is no mean feat. Adding a social dimension to an existing experience is trickier still. […]

5 August 2009
A user perspective on mobile banking in Tanzania

Gunnar Camner and Emil Sjöblom recently spent three months in Tanzania for their master’s thesis in Media Technology at the Royal Institute of Technology (KTH) in Stockholm, Sweden, to investigate mobile banking services from a user perspective. In which contexts do alternative uses, e.g. savings, become popular and why? The final report will be presented […]

4 August 2009
From chasm to convergence

Johnathan Bonnell and Jason Theodor explain in a two part series on Experience Matters how technology is increasingly closing the gap between manufacturers and consumers. “The chasm between consumer feedback and product offerings has virtually been erased, and this convergence has created a new opportunity in co-creation: companies and consumers working together to co-create products, […]

3 August 2009
Book: The myth of digital democracy

The Myth of Digital Democracy by Matthew Hindman Princeton University Press, 2008 Paperback, 198 pages Abstract: Is the Internet democratizing American politics? Do political Web sites and blogs mobilize inactive citizens and make the public sphere more inclusive? The Myth of Digital Democracy reveals that, contrary to popular belief, the Internet has done little to […]

3 August 2009
Learning from games: a language for designing emotion

Joe Lamantia, an Amsterdam based experience architect, discussed the role of emotion in game design. In his article, Lamantia draws heavily on the work by Nicole Lazzaro, a leading games researcher and design consultant. “Emotion is one of the most powerful elements of an experience, and also the most difficult to design. Yet games regularly […]

3 August 2009
Technology will allow us to become digital nomads

Technology pundit Mike Elgan says on Nokia’s IdeasProject that we’re evolving a new paradigm for the workplace as technology makes it easier for white collar workers to engage in location-independent employment. These “digital nomads” will be able to travel the world or go to locations where there are partners or customers for both personal reasons […]

3 August 2009
Nokia’s MeraNokia service

Nokia’s MeraNokia (Majha Nokia in Marathi) is actually a Nokia Life Tools (NLT) application coded into the 2300 and 2323 handsets being used in the pilot. Farmers and villagers pay around Rs 2 per day, every 10 days, for the latest on crop pricing, weather, farming tips, among other things. All this is freely available […]

Show more articles