putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
24 August 2009
The Brooklyn Dollar

Fast Company explores what neighbourhood currency would look like: “Hyper-localized currencies have been popping ever since the economy went sour–not surprising, since local currencies also gained popularity during the Great Depression. Five local Massachusetts banks have developed Berkshares–there are 185,000 paper notes are already in circulation–each of which is designed by a local artist. California’s […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

25 October 2014
Experientia president to speak at User Friendly 2014 in China

Experientia president Michele Visciola is one of the keynote speakers at User Friendly 2014, the annual user experience conference of UXPA China, to be held in Wuxi, China, 13 to 16 November. The theme of the 11th conference is the “new era of the experience economy,” thus underlining the importance of transferring UX concepts and […]

19 October 2014
Event: Why the world needs anthropologists

An upcoming event is encouraging anthropologists to “come out of their ivory towers” and work more closely with their colleagues in the field, in order to bridge the gap between “pure” and “applied” anthropology. The international symposium “Why the world needs anthropologists” (Facebook page) will be held on 5 December 2014 in Padua, Italy. Experientia […]

24 August 2009
The Brooklyn Dollar

Fast Company explores what neighbourhood currency would look like: “Hyper-localized currencies have been popping ever since the economy went sour–not surprising, since local currencies also gained popularity during the Great Depression. Five local Massachusetts banks have developed Berkshares–there are 185,000 paper notes are already in circulation–each of which is designed by a local artist. California’s […]

24 August 2009
Steve McCallion on customer experience

Steve McCallion, the executive creative director at Ziba Design, is a bright man whom I had the pleasure of meeting during a service design event in Brussels in December 2007 — we got along immediately. As part of his introduction as guest blogger on Fast Company (his blog is called Beyond The Widget), he has […]

24 August 2009
Physical interaction

Rob Tannen, chair of the Human Factors Professional Interest Section of the Industrial Designers Society of America, has published two thoughtful posts – i.e. recommended reading – on physical interaction: Physical interaction & the future of user interface design We are on the cusp of a significant trend in product design and design methodology, where […]

24 August 2009
Your next cell phone

This MIT Technology Review special report on the future of telephony contains more articles than you can possibly read: A smart phone built on web tools Palm’s new smart phone targets Web developers as well as a loyal fan base. What to expect from the open iPhone Freed to design software for the iPhone, programmers […]

24 August 2009
Book: Designing services with innovative methods

Designing Services with Innovative Methods Miettinen, Koivisto (eds.) 272 pages, colour illustration, soft cover, 2009 This book presents the emerging and increasingly important field of service design. Birgit Mager, Köln International School of Design and Service Design Network, Ezio Manzini, Politecnico di Milano, and Stefan Holmlid, University of Linköping, discuss how: – Design thinking and […]

24 August 2009
Wallet of the future? Your mobile phone

According to CNN, mobile phones in the United States will be able – within five (5!) years – to make electronic payments, open doors, access subways, clip coupons and possibly act as another form of identification. But there is work to be done: according to technology research company Gartner, only 3 percent of people in […]

24 August 2009
LG launches Islamic Phone

LG Electronics (LG) launched two new handsets exclusively equipped with Islamic features. “Launching across the region this August, pan-Arab consumers will benefit from a number of special features, including a Qiblah indicator that uses an inbuilt longitude and latitude orientation or city references that, when used in comparison to the magnetic north, indicates the direction […]

24 August 2009
How smartphones are transforming our lives

Richard Fisher reflects in the New Scientist on how mobile applications are changing the way we live. “While gaming still accounts for the lion’s share of app activity, it is beyond doubt that apps, and the new wave of phones in which they reside, are already influencing the way their users communicate with each other, […]

24 August 2009
Augmented reality in Africa

Jonathan Gosier, a software developer, writer and social entrepreneur in Kampala, Uganda, shares his ideas on what augmented reality could mean for Africa. “Already people are recording audio, video, and blogging to keep donors abreast of their work in the field. Imagine making appointments for them to check in for realtime conversations to make sure […]

24 August 2009
Automakers bring the future into focus

Don Hammonds of the Pittsburgh Post-Gazette reports on the use of market research and ethnographic observations by car manufacturers: “The tool that most people associate with automotive market research is the focus group but another tool has become more popular recently: ethnography. With this, market researchers go into people’s homes to see how they live, […]

24 August 2009
BBC Online shares its usability and accessibility methodologies

The User Experience Design blog reports that Jonathan Hassell of BBC online shared a presentation on the challenges and methodologies of the company’s Usability & Accessibility team. The short presentation describes the challenges, such as a wide range of platforms and audience types, as well as the wide-range of research tools that are used to […]

24 August 2009
Opinion piece on the value of mobile phones in schools

Juliette LaMontagne argues on the Design Observer that mobile devices aren’t distractions in schools; they’re machines for learning. “When it comes to technology integration, you need to meet students (and teachers) where they are. When you begin with a tool they already know and love, you’re less likely to be met with the kind of […]

24 August 2009
Observations on poor people using mobile financial services

CGAP has published a brief entitled “Poor People Using Mobile Financial Services: Observations on Customer Usage and Impact from M-PESA”. “Despite growing agreement on the potential of technology to expand access to finance, or branchless banking, there is surprisingly little data publicly available about low-income users. This Brief draws on some of the first ethnographic […]

24 August 2009
Mobile phones drive health IT innovation in developing countries

  Paula Fortner, iHealthBeat senior staff writer, reports on how innovative mobile technologies are helping to fundamentally transform health care in many developing countries. “Last month, the Rockefeller Foundation announced a $100 million initiative to strengthen health systems in Africa and Asia by building capacity, supporting policy interventions and promoting health IT applications. As part […]

24 August 2009
Africa’s mobile banking revolution

Millions of Africans are using mobile phones to pay bills, move cash and buy basic everyday items. So why, asks the BBC, has a form of banking that has proved a dead duck in the West been such a hit across the continent? “However, the mobile phone revolution continues to leave large parts of the […]

24 August 2009
Surveying the use of mobile phones in education worldwide

Michael Trucano explains on the World Bank’s EduTech blog why the World Bank will be kicking off a study next month looking at “The Use of Mobile Phones in Education in Developing Countries“. “This study is intended to help to raise awareness among key decisionmakers in the public, private and civil society sectors about the […]

24 August 2009
BBC Digital Revolution blog

The new BBC Digital Revolution blog explores the way the web is changing our lives. Some recent posts: Tim Berners-Lee on the web and the developing world It’s the connection, the sharing, the two-way communication that seem to fuel Sir Tim’s views there. Sir Tim sees Africa not just as influenced by the web but […]

24 August 2009
Predicting what mobile phones will do for us next

Cambridge Design Partnership and Instrata, a Cambridge-based user experience specialist, recently teamed up to approach mobile communications innovation from the experience of the consumer. More in particular, the team developed some ideas into new device and service concepts focussing on three key areas: the tactile experience, personalisation and practical enhancements. Breathe Breathe is a phone […]

24 August 2009
A manifesto for slow communication

The Wall Street Journal has published an excellent manifesto by John Freeman, the acting editor of Granta magazine, on the need for slow communication. “We will die, that much is certain; and everyone we have ever loved and cared about will die, too, sometimes—heartbreakingly—before us. Being someone else, traveling the world, making new friends gives […]

24 August 2009
Participle test driving a new youth services model

Participle, the UK social design consultancy, is doing on-the-ground testing of a new model for universal youth services. According to Sarah Schulman, it’s “less of a service, and more of a wholesale approach for community & youth development,” which they call Loops. “Loops is designed to expand young people’s sense of purpose and possibility. It’s […]

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