putting people first
by experientia
Daily insights on user experience, experience design and people-centred innovation
14 July 2009
danah boyd on new habits in a connected world

danah boyd, a researcher at Microsoft Research New England and a Fellow at the Harvard University Berkman Center for Internet and Society, got incensed at an Italian conference and bites back: “I’m 31 years old. I’ve been online since I was a teen. I’ve grown up with this medium and I embrace each new device […]

putting people first
by experientia

We are an international experience design consultancy helping companies and organisations to innovate their products, services and processes by putting people and their experiences first.

1 January 2015
Happy Playful New Year
21 December 2014
Experientia’s Twitter feed live

Experientia has now its own Twitter feed. Four months of Putting People First posts and other links have already been uploaded. If you followed Experientia on Twitter through the feed of its CEO, Mark Vanderbeeken, make sure to now also follow the company (but don’t unfollow Mark, who will keep on tweeting away). And while […]

19 December 2014
Putting People First blog redesigned

Experientia’s Putting People First blog has been redesigned. It is now entirely responsive, allows for easier browsing, searching, and filtering, and features larger images on the posts. The entire history of posts remains accessible as before. We are still tweaking things and welcome any feedback.

27 November 2014
Why the world needs anthropologists – an update

Why the world needs anthropologists – Coming out of the ivory tower Location: Padua, Italy, Centro Culturale Altinate/San Gaetano Date and time: Friday, 5 December 2014, 13:00 – 18:00 Padua, Italy, 5 December 2014 – The second edition of the international symposium of applied anthropologists attempts to erase the boundary between ‘pure’ and ‘applied’ anthropology, […]

30 October 2014
The BancoSmart ATM by Experientia for UniCredit selected for ADI Design Index

Last year Experientia designed the interface of an ATM of UniCredit, a major Italian bank. The interface is now rolled out across the bank’s ATMs in Italy, to great satisfaction of the bank and the customers alike, since interaction speed is much faster and error rates went down dramatically. Last year UniCredit and Experientia also […]

29 October 2014
Experientia at EPIC: UX transforming a financial institution

In September 2014 Experientia gave a presentation on working as UX professionals with financial institutions at the EPIC conference in New York. The paper is now available on the EPIC site in HTML and PDF versions (free registration req’d). Abstract Application of a user-centered approach rooted in ethnographic methodologies facilitates a major European bank’s transition […]

14 July 2009
danah boyd on new habits in a connected world

danah boyd, a researcher at Microsoft Research New England and a Fellow at the Harvard University Berkman Center for Internet and Society, got incensed at an Italian conference and bites back: “I’m 31 years old. I’ve been online since I was a teen. I’ve grown up with this medium and I embrace each new device […]

14 July 2009
Personal transformations in the Internet Age

In a BoingBoing guest blog, Marina Gorbis, executive director of the Institute for the Future, discusses the personal transformations everyone goes through as they age, and how in the new age of connectivity, these former selves sometimes come back to haunt us. “How will personal transformations be achieved in this era of persistent and vivid […]

14 July 2009
Playful innovation and simplicity by Philips

In an exploration into how games can add value to the innovation process, Philips Design has created ‘Spark’, a board game that stimulates creativity and innovative thinking. To play Spark, the players move counters representing different characters around the board, with each space along the way describing a certain situation. By considering the potential outcomes […]

13 July 2009
Nokia patents gestural phone controls

A promotional video earlier today, and now a patent application — too much of a coincidence: “We know that Nokia is looking into more areas than just buttons and touchscreens for phone controls, and a recently revealed patent has shed light on an option the Finnish phone manufacturer is considering. The patent looks at wearable […]

13 July 2009
Nokia’s Younghee Jung on mobile gesture design

The Nokia Conversations blog reports: Designing gestures to help you interact with your device in intuitive ways is a challenge that Nokia is grabbing with both hands and welcoming with a respectful bow. Younghee Jung is one of Nokia’s explorative designers, and she’s keenly leading the design investigation process into what makes a gesture work […]

13 July 2009
Craiglist founder on the changing balance between authority and the crowd

In a short video interview on Nokia’s IdeasProject Craigslist founder and customer service expert Craig Newmark says Internet connectivity is adjusting the balance between centralized expertize and the power derived from online consumer reviews, networking and other forms of user feedback, lending weight to our existing system of grass roots democracy. – Watch interview – […]

10 July 2009
Augmenting Venice

The MIT Mobile Experience Laboratory has just published a recent project about location-based media, focusing on how the future of mobile contents are related to the physical environment. The project, Locast, was made in collaboration with RAI New Media in Italy. Locast is an innovative platform for sharing and discovering location-based user-generated videos and production […]

10 July 2009
Book: Mobile Communication

Mobile Communication by Rich Ling and Jonathan Donner Polity, 2009 200 pages With staggering swiftness, the mobile phone has become a fixture of daily life in almost every society on earth. In 2007, the world had over 3 billion mobile subscriptions. Prosperous nations boast of having more subscriptions than people. In the developing world, hundreds […]

10 July 2009
Privacy requires security, not abstinence

In a long essay on Technology Review, Simson Garfinkel reflects on what protecting an inalienable right might mean in the age of Facebook. “Privacy matters. Data privacy protects us from electronic crimes of opportunity–identity theft, stalking, even little crimes like spam. Privacy gives us the right to meet and speak confidentially with others–a right that’s […]

10 July 2009
The rating game

The spread of Internet rankings and reviews is freeing consumers to focus on the decisions that matter, writes Kevin Maney in the current issue of The Atlantic Monthly. “The more technology can help with decisions, the better life will be. Guided by ratings and personalized suggestions, I’ll more likely end up doing things I enjoy […]

10 July 2009
Introduction to service design

Culminatum Ltd – Helsinki Region Centre of Expertise has published a great online tool, entitled Introduction to service design. “The purpose of this digital communications tool is to establish a common ground and a starting point for discussion on service design. By publishing this tool we wanted to make it possible for any service sector […]

10 July 2009
Rural India

The Wall Street Journal and India Knowledge@Wharton present a unique mix of reporting, analysis, interviews and video on life and business in rural India. The Rural India reader resource combines specially-commissioned material with recent articles. A selection of articles relevant to the topics of this blog: Vikram Akula: mobile banking could be the future of […]

10 July 2009
Personas, devices, enterprises and diaries to illustrate life in 2020

Wired UK reports on a new foresight project by Ericsson: Ericsson, the company that, with Sony, gave birth to Sony Ericsson in 2001, has unveiled its Life in 2020 project, which involved 450 experts from inside and outside the company coming together to predict how technology will be used in the future. Erik Kruse, from […]

9 July 2009
Google on designing useful mobile services for Africa

Last week Google announced a suite of SMS services in Uganda. In a follow-up post on the main google blog, the company explains that it is the result of more than a year of true user-centred research and design. “We knew we wanted to build useful mobile services tailored to the needs of people in […]

9 July 2009
Supportive relationships are key to tackling social ills

The [British] government’s new public services reforms focus on rights and entitlements, but, argues Charles Leadbeater in this piece for The Guardian, supportive relationships are key to tackling social ills. “Radical public services innovation will only come from a markedly different starting point. The key will be to redesign services to enable more mutual self-help, […]

9 July 2009
The Generation M Manifesto

Umair Haque has a message for the G8: “Dear Old People Who Run the World, My generation would like to break up with you. Everyday, I see a widening gap in how you and we understand the world — and what we want from it. I think we have irreconcilable differences.” Read manifesto (and check […]

9 July 2009
Book: Social by Social

Social by Social – a practical guide to using new technologies to deliver social impact by Andy Gibson, Nigel Courtney, Amy Sample Ward, David Wilcox and Professor Clive Holtham 2009 ISBN 978-1-906496-41-8 “New technologies are changing the way we engage communities, run companies, deliver public services, participate in government and campaign for change. These new […]

9 July 2009
Service design tools

“Service design tools – communication methods supporting design processes” is an open collection of communication tools used in design processes that deal with complex systems. Compiled by Roberta Tassi for her thesis at the Politecnico di Milano, the 45 tools are displayed according to the design activity they are used for, the kind of representation […]

9 July 2009
Civic apps could redefine the way citizens interact with cities

Will smartphone connectivity become the new measure of civic engagement? Can the app replace the neighborhood association? “While some might feel that engaging communities through handheld devices may erode civic bonds, apps that connect citizens to civil servants and elected officials could play an important role going forward. […]” “Though not necessarily heralded as a […]

9 July 2009
Why designers need to focus on focus groups

Today, market research is a $19 billion industry and focus groups are one of the most expensive types of market research. The question is, asks Ravi Sawhney, founder and CEO of RKS, in Fast Company, what role should design play in the process? “Long before our design concepts are tested, consumers are watched and engaged […]

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